The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I messed up the delivery address
I messed up the delivery address. I sent them an email and they changed it without a hiccup.
Hand written note is a nice touch too. Didn't get to try the product as it was a gift.
17 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Darin, it's great to hear although you made a mistake on your order we were able to rectify it for you without any problems.
Just the best Lancashire cheese
Just the best Lancashire cheese.
Living where I do, and being a Lancashire lass, this is a super way to get my favourite cheeses. Prompt delivery, well packaged, and polite helpful staff in their offices.
15 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you Jackie for your review! We pride ourselves on provide high quality cheeses and a high level of customer service! It is great to hear we have ticked both boxes for you 🙂
Positive after sales service
15 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Norma. I'm glad that the service you received both during and after your order was positive and 5* worthy. Thanks, Lou
Butlers Exceptional Farmhouse Cheeses
The. Cheeses I ordered were fantastic. I’d highly recommend them. Might order more for Christmas as the ones I ordered won’t last long.
12 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review David. This is great to hear, we're always super proud of our farmhouse cheeses. Looking forward to your next order, enjoy those you have left.
Great didnt turn up on day but they…
Great didnt turn up on day but they explained why and came nx couple days everything ok great cheese and good communication.
11 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Sharon. It's great to hear that although your delivery didn't arrive when expected, our communication to you made up for it. Glad to hear you are enjoying your cheese 😊
Excellent service, delicious cheese!
Orders are processed really quickly & the cheese is excellent. I received a box by post for my birthday & loved it so much I bought some for my friend. She also loved it!
3 November 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Lucy.
It's great to hear that you have not only enjoyed our cheeses for your birthday, but also purchased from us and found both experiences to be top notch. This makes us all super happy 😊
The cheese is lovely and the delivery…
The cheese is lovely and the delivery was efficient and timely.
22 October 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review. It's great to hear that between ourselves and our delivery partners we have created you a great experience. We look forward to your next order.
Fantastic gifts
Fantastic gifts, great size portions and my grandparents loved the cheese selections too!
6 October 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review, it's great to hear our cheeses were thoroughly enjoyed by your grandparents and our portions sizes were spot on.
Absolutely fantastic
Absolutely fantastic products & their customer service too. I accidentally put the wrong address on the order form, so I quickly emailed them to advise. I received confirmation the next day that they had changed the address for me
29 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Emma. We pride ourselves on provide high quality cheeses and a high level of customer service, it's great to hear that your experience with us met both of these. We look forward to your next order.
Excellent cheeses would highly…
Excellent cheeses would highly recommend trying them, will definitely try again!
16 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review. We're super happy to read that you would highly recommend our cheeses, this has brought many smiles to us today. We look forward to your next order.
Order a few days ahead.
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay.
The cheese was posted on the day requested but delivered next door: the delivery man didn't read the instructions, it would have fitted through the door! Moral of story- order a few days ahead.
18 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review. Ah no, we're sorry to hear that Royal Mail let down your experience with us, however we're pleased to read that your experience with our side of the delivery was 5* worthy.
Excellent service
Excellent service. Arrived on time, well packaged and freezer packs still frozen. Excellent communication.
Have bought from this company before for presents and products well received.
17 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Fiona, we're pleased to hear that your most recent order and delivery was as good as your previous orders from ourselves. This certainly makes us do a happy dance, to know that we make your experience with us 5* worthy each time. We hope you enjoy your selection of cheeses.
Efficient and easy to organise
18 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Mr and Mrs Carter. We're so pleased to hear that our website was super easy to use. We hope you/ your recipient enjoyed our cheese 😊
Terrible delivery options
The cheese was a thankyou gift but the cheese is still in the back of a truck somewhere.
6 September 2022
Reply from Butlers Farmhouse Cheeses
Good afternoon Penny,
Thank you for your review. I'm disappointed to read that you feel your experience with us is 1* worthy, due to the delivery made by our delivery partners, APC.
We dispatched your order on Monday, as requested, with APC, a overnight courier. You should have received an email from them on Tuesday morning to give you a 2 hour time window they estimate delivery to be made within.
From their tracking I can see that they attempted delivery on 06/09/2022 10:16:44. Unfortunately no one was in at the address, they should have left a card to say delivery has been missed and the order has been returned to the depot closest to your recipients address.
From the tracking, delivery has not been reattempted, this usually happens when APC haven't been called to rearrange the delivery or the online form done to rearrange outside of their opening hours. This can sometimes happen when the recipient is not expecting a delivery.
I have checked our emails, and cannot see any contact between us in regards to this order, other than your initial order emails.
Please contact us on hello@butlerscheeses.co.uk or by calling 01772 669000 so we can discuss how to rectify this issue as we do not like to have unhappy customers.
Many thanks, Lou
At long last real cheese after five…
At long last real cheese after five long years I can no
longer get into the city (legs) 83 yrs old
the cheese Ibought is realy nice( black stick) etc
could not find extra strong chedder cheese in a bulk
buy can you help
6 September 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Violet, it's great to hear that after a long wait, we have been able to fill your appetite for real handmade cheese, and what's better than it being delivered directly to your door? It's also great to hear your are enjoying our Blacksticks Blue in particular.
We do not have large bulk sized Lancashire cheeses on our website, however we do offer free delivery on orders over £30 for those orders where a couple of blocks or wedges are just not enough :)
Letterbox cheeseboard arrived swiftly…
Letterbox cheeseboard arrived swiftly and looked great- sent as a gift to my nephew and he loved it! Thank you
31 August 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Grace, It's great to hear that our delivery partners met both ours and your delivery expectations and your nephew enjoyed his letterbox gift.
Sent as a gift to a cheese-loving…
Sent as a gift to a cheese-loving friend for her birthday. She was delighted.
28 August 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Jane. It's great to hear that your expectations and those of your cheese loving friend were met and she was delighted with her gift :)
Easy to order and quick delivery
Easy to order and quick delivery. Excellent service, thanks.
25 August 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Brian. It's great to hear that our website is easy to order from, it's just over a year old, and to hear this feedback is great. We have and do continue to put lots of time into making it as easy to use as we possibly can for yourselves. Your feedback has made it all the more worth it :) Thank you.
Excellent
Excellent customer service and wonderful, quality products. We use Butler's for both events catering and gifting.
23 August 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Charlotte, it's lovely to hear that our customer service goes hand in hand with our handmade cheeses for your orders. We look forward to your future orders.
Wonderful cheeses
Wonderful cheeses. I ordered the letterbox pack, such a lovely gift and great value. I had a problem with delivery and they offered to send a new pack. It arrived in the end but the fact they offered is amazing. Excellent customer service and products.
24 August 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your honest review Claire, I'm so pleased to hear that although you had a delivery problem, we were able to help resolve the issue making your shopping experience with us 5*. Customer service alongside tasty handmade cheese goes hand in hand for us, and we're so happy to hear that this happened for you.
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