Great experience with The Cheese Lady team. I prepared a special cheese board event with specific cheese types. The Cheese Lady team helped me identify and pick alternative cheeses when the ones tha... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Great selection of cheese. I trust this company. Everything about the service, choosing ultimate freshness delivery dates. Superbly packed (which is so important. The courier followed my written... See more
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One of my best online shopping experiences to date. My order arrived on time and carefully packaged, complete with cool packs. The cheeses; what can I say ? Sublime ! All beautifully presented... See more
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What can I say - ten out of ten, five stars…. What an outstanding and fantastic service. This is the first time we have used The Cheese Lady for our family Christmas cheese extravaganza. Unfortuna... See more
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Company details
Written by the company
We offer a curated selection of the best farmhouse and artisan cheeses (also known as fine cheese) from Britain and the Continent that will make you feel spoilt for choice.
Contact info
3 Court Street, EH41 3JD, Haddington, United Kingdom
- 01620823729
- hello@thecheeselady.co.uk
- thecheeselady.co.uk
4.9
Excellent
770 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Cheese Lady
Thank you for the lovely review, Mr Borritt! We’re delighted to hear you appreciated our customer service approach. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
As ever, excellent
Not much to say. All excellent as ever, down to the finest detail even of the packaging. The Cheese Lady is a great find for cheese lovers plus their savoury section is very good!
31 March 2026
Reply from The Cheese Lady
Thank you for the lovely review, Mr Eagle! We’re delighted to hear everything continues to meet your expectations and that you’re enjoying our cheeses. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Fast delivery and wonderful cheese!
Fast delivery and wonderful cheese!
2 April 2026
Unprompted review
Reply from The Cheese Lady
Thank you for the lovely review, Carl! We’re delighted to hear you enjoyed the cheese and the speedy delivery. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Fresh and delicious perfectly wrapped…
Fresh and delicious perfectly wrapped cheese! I only wish I had ordered more!
1 April 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Caroline! We’re delighted to hear you enjoyed the cheese and that it arrived safely. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Reply from The Cheese Lady
Thank you for the lovely review, Aubry! We’re delighted to hear you continue to enjoy both our products and service. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Absolutely faultless!
27 March 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Simon! We’re delighted to hear you were so pleased with everything. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Reply from The Cheese Lady
Thank you for the lovely review! We’re delighted to hear everything arrived on time and that you were pleased with the quality. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
My cheese order was a birtjday gift to…
My cheese order was a birtjday gift to my daughter-in-law. She loves good food, so she desrved some good cheese, even though this was the mist expensive gift she ever received from us.
26 March 2026
Reply from The Cheese Lady
Thank you for the lovely review Mary! We’re so pleased your daughter-in-law enjoyed her birthday gift. We hope it made her day extra special.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Lovely cheese very well packaged and…
Lovely cheese very well packaged and delivered exactly when ordered thank you
26 March 2026
Reply from The Cheese Lady
Thank you for the lovely review, Simon! We’re delighted to hear you were pleased with the cheese, packaging, and delivery. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Lovely
Excellent cheeses , good quality, great delivery if you want quality cheeses look know further
30 January 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Kim! We’re delighted to hear you were pleased with the quality of the cheeses and the delivery. We look forward to serving you again soon!
Warm wishes,
Svetlana (The Cheese Lady) and Team
Great experience with the Cheese Lady…
Great experience with the Cheese Lady from delivery to eating the delicious cheese. Excellent customer service and with the courier who followed my instructions perfectly for where to leave the cheese. The cheese is really good value and so tasty, I will definitely buy it again.
3 March 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Anna! We’re delighted to hear you were pleased with the cheeses, the delivery, and the customer service. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Reply from The Cheese Lady
Thank you for the lovely review, JJ! We’re delighted to hear you were pleased with both the cheese and the service. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Amazing cheeses delivered on the…
Amazing cheeses delivered on the promised day in perfect condition. Great service and a massive choice.
3 March 2026
Reply from The Cheese Lady
Thank you for the wonderful review, David! We’re delighted to hear you were pleased with the cheeses, the delivery, and the wide selection. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
A wonderful choice of cheeses
A wonderful choice of cheeses, fresh. An easy to navigate website. Friendly and personal service.
26 February 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Nicola! We’re delighted to hear you enjoyed the cheese selection and found the website easy to use, and that the service felt friendly. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Reply from The Cheese Lady
Thank you for the wonderful review, Toby! We’re delighted to hear you enjoyed our cheeses and selection. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Excellent choice of cheeses plus extra…
Excellent choice of cheeses plus extra temptation via the little freebie.
25 February 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Mr Hill! We’re delighted to hear you enjoyed the cheese selection and the little extra treat. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
Reply from The Cheese Lady
Thank you for the lovely review, Leonard! We’re delighted to hear you were pleased with both the quality of the cheese and the online service. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) and Team
An excellent mail order service for fine cheeses
This is a wonderful source for some truly exceptional international cheeses. The web site is well-organised, informative and easy to navigate. The delivery came on the day and time specified. The person preparing the order took the time to call me to ask me about a substitution. I can highly recommend ‘The Cheese Lady’ for their excellent service. Thank you.
24 February 2026
Reply from The Cheese Lady
Thank you so much for the wonderful review, Russ! We’re delighted you enjoyed the cheeses and found the website and service helpful. It means a lot that you appreciated the call about the substitution. We look forward to serving you again soon!
Warm wishes,
Svetlana (the cheese lady) and Team
Incredibly helpful/Great Cheese
Incredibly nice and helpful. I had made a complete mess of ordering with a gift card and was too late to use it. They very kindly made an exception, sorted me out and supplied me with the delicious cheeses that I had been trying to buy.
3 February 2026
Reply from The Cheese Lady
Thank you so much for your lovely review! We're so glad we could help sort everything out and that you were able to enjoy the cheeses in the end. It’s always our pleasure to assist where we can and we look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) & Team
Good cheese experience
I have ordered a couple of times now and I am really pleased with the service. A good selection of cheeses, some with a video review, quick delivery with tracking throughout and well packed with insulated bags. Five stars
3 February 2026
Reply from The Cheese Lady
Thank you for the wonderful review, Stephen! I'm so pleased to hear you’ve been happy with the service, the cheese selection, and the delivery experience. We really appreciate your continued support and look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) & Team
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