Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with their purchases, praising the exceptional quality and beautiful design of the products. Many people find the items even more stunning in person than depicted online, often noting their robust construction and vibrant appearance. The service is consistently described as excellent, with customers appreciating the easy ordering process and helpful communication. Reviewers frequently highlight swift and reliable delivery, with items arriving beautifully packaged and often quicker than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, describing items as stunning, amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and stunning designs... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Service

Users describe positive interactions with service, consistently highlighting its promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

I have bought quite a few items from…

I have bought quite a few items from Butler & Wilson
I have never been disappointed,
The service was 2nd to none i had my item super fast and i was impressed.
The things that they make are so special,this time i ordered a very beautiful silver Cat keyring when i saw it on the website i knew i was going to buy it. It had little sparkly gem stones all over and you could also put it on a chain and have a very beautiful necklace
It was delivered in a lovely blue box and when i opened the box there was an additional little soft bag to keep it in. These pieces from Butler & Wilson
Are so beautiful and look lije antiques and they are so well made they will last for years.
I really enjoy all the items i have purchased and they are all as good and new as the day i bought them.

9 March 2026
Rated 5 out of 5 stars

A wonderful surprise!!!!

I purchased the champagne cocktail glass brooch , this was for my mother's 90th birthday, and as the saying goes what do you buy the woman who has everything!!! Well this brooch just made her eyes light up, so Butler and Wilson you made an elderly lady smile like a Cheshire cat, thank you. The way it was presented was also beautiful really rich purple velvet bag and then presented in a beautiful box, thank you once again.

9 March 2026
Rated 5 out of 5 stars

Fab cross and chain

Hi I ordered the gold crystal cross and chain it's gorgeous 👌the little tiny crosses on it just beautiful 🥰I am also on the wait list for the silver one I hope they get back in soon xx

24 February 2026
Rated 5 out of 5 stars

Lovely

I love the jewellery and also the prompt service l receive when l have ordered. The staff pack and get my jewellery to me in great time
Thank you to all

23 February 2026
Rated 5 out of 5 stars

Lovely

Lovely, sparkly items. I simply will not leave the house for a night out without wearing a piece of skull jewellery.

2 March 2026

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