Busseys Norfolk Reviews 

Great service at Busseys. Brandon is helpful, knowledgeable, and friendly. Our purchase has been handled quickly, efficiently, and professionally. Highly recommended.

Don't be overwhelmed with 85% of 5stars reviews always try to read reviews from the 3% 1stars etc. If you want to know the reality.
I went for full service on my Peugeot 308 puretech 1.2 engine. I was told that my car had a clogged oil pickup as a result of debris coming out of the cambelt. Which would need a specialist. I decided to contact Peugeot directly through their website.
I was redirected when I put my postcode to their nearest service center, which is Busseys Hall Road, Norwich. I called, and they gave me an appointment almost 3 weeks later which happened to be the 2nd day of October 2025.
I drove my car straight to their garage after work on Thursday morning around 8am for a diagnosis. When I got there, I told the lady and the reception what I wanted to do. I told her the car had a clogged oil pickup, that I would want them to check the Cambelt since that is the major reason for the blockage. She told me that the price to do the check would cost is £99.9. I said okay and I signed the paperwork.
She said they will contact me after the diagnosis.
I got a call in the evening that they would need to do a further check for additional amounts more than 200% of the initial amount. I said what of the Cambelt I requested and, to my greatest delight, I was told the Cambelt was very okay, that it looked like it had been previously changed without cleaning the debris, that they will need to check further to see if there is any other damage caused by the debris. So I gave it a go ahead, since it's not the Cam belt then we need to find out the damage caused by the debris from the previous Cam belt.
The next morning, I was told that my bill was ready for the repair and that it would cost over £1,700. So I requested they should send the bill to my email address.
When I saw the bill, to my greatest surprise, I saw Cambelt was added to the list of parts that needed to be changed. I was confused, replied that the bill was confusing and the response I got was that the manager would call me tomorrow to explain the bill.
Then, when I spoke with the manager the next day, being Saturday 4th of October 2025, I told him that I had been informed that my Cambelt was fine and that was the sole reason I agreed to do further checks on the car. How come it was added to the bill? He told me that when they did a further check they realized it was damaged at the bottom. I was so disappointed to hear that, so I asked him. Does it mean they did not thoroughly check the Cambelt I paid for before asking me to pay more for further checks? He said I should disregard the initial call. I was told that it did not matter what someone said. How is it possible that I wanted a specialist to work on my car, and they charged me for a diagnosis but couldn't do that which the charge and instead asked me to agree to a further charge only to come back to the Cambelt I initially reported?

I told the manager that I didn't want to continue, that it didn't look like they know what they are doing, and he said, Okay, I will wait till Monday for the technician to come, but it's not safe to drive the car, even though it's not as worst, my car drives fine and oil appears ok on the dashboard except the service light that appears when I speed upto 60mph.
I got their voicemail that I should call back on Monday morning. So when I called, I was put through to speak with the manager, and he told me they had a discussion after our call on Saturday and decided to have the price reduced. They sent me a new bill of 1,540+. I decided to continue, not because I hadn't got a cheaper rate elsewhere, but because I felt trapped.
Among all these, my biggest regret is the delay in fixing my car. I was told that they would have to order the parts on Monday this week. I explained how urgently I would need my car, because of the nature and location of my job, and I had an MOT booked this October. I thought a Peugeot-affiliated garage would be easier, especially with the parts. They said they would contact me today, being Friday 10 October, to give me an update on the parts that arrived. I waited all day for their call and none came in from them, so I decided to call, and they told me they had received most of the parts, that the remaining would come in next week, and then they would start my work a week after.

Before I agreed to the repair, I asked for the specific time it would take to have the car repaired, and they said 2 weeks so that they would have the parts ready. Now they are telling me that I will wait for my appointment after they receive the parts, that my initial appointment is for diagnosis only.

Firstly, I feel like I was tricked and with no option but to continue with the repair.

Secondly, I think they are inconsiderate and inconsistent with their dealings. I had to write these epistles for someone to learn from my experience.
Thirdly, I think they need to be upfront with their process and transparent too.

Great experience start to finish special thanks to Craig in sales.

We went to Busseys to look at a new car, the gentleman who dealt with us Mathew was very accommodating. We took a car for a test drive, Mathew was very informative as the car we were looking at was electric. He was very thorough and very knowledgeable and was happy to explain any questions we had. We ordered the car and Mathew kept in touch throughout the process of the car being made and shipped to England. We picked up our new car last week and again Mathew went through the ins & outs of the car explaining each control, our experience was very pleasant with no issues at all.

Very welcoming and professional service.
Jon in Grenadier sales exceptional customer service and fully dedicated to complete customer satisfaction.
Grenadier commercial vehicles are everything the defender was not!
Fully recommend.

I had a great experience buying my car at BYD! The whole process was smooth and stress-free. Jake was fantastic – really knowledgeable, patient, and clearly passionate about the cars. He took the time to answer all my questions and made sure I drove away completely confident and happy with my choice. Highly recommend asking for Jake Kingsley if you’re thinking about a BYD!

We had an excellent experience from start to finish Matthew Causer had plenty of time for us to explain about car and sorted test drive out very quickly .Everything went very smoothly from 1st visit to picking up car and would highly recommend Busseys Whiffler road Norwich

Friendly, knowledgeable and experienced team. Thank you Connor Buller!

Deanna Merrill at Ford Busseys was absolutely fantastic. Very welcoming, non pushy, really knowledgeable and made the entire process of a personal lease a joyful experience. Wouldn’t hesitate going back to her or recommending her to anyone else looking for that personal touch.

Deanna was such a pleasure to deal with. Definitely recommend Busseys in Norwich.

Great experience with Busseys on supplying my new car thanks to the efforts of Sales Executive Deanna Merrill. Great level of contact from Deanna from start to finish. Whilst looking for a vehicle I have been in contact with several dealers and none offered the service that this dealership did. From my experience thoroughly recommended.

From start to finnish the whole team were very polite and couldn't do enough for us. A big thank you to Jake who was very knowledgeable on the car handover setting the car up for us he even rang us a few days later to see if we were happy with the car and to see if there was anything else he could do. Would definitely recommend them all.

First time buying an electric car and Daniel and the team at BYD Norwich were superb reassuring me through out the process. For anyone looking to go electric I would highly recommend talking to Daniel.

What a true gent glad we got Jake he was awsome

Haven't used this scheme before, and was a bit apprehensive. Chloe made the experience very helpful, taking time to explain everything in detail.
Arranged a test drive on the day. Felt very comfortable and didn't feel rushed at all, especially when I flipped between models, and colours. It was all very simple, Chloe did everything for the application making the process suprisingly easy.

1st time buying an EV car, all the salesmen are very helpful. Daniel, Connor, and Brandon are all helped me with understanding the car, register the paper, etc. Especially Connor, he’s dealing with my purchase and he’s trying to keep me updated. He explained everything to me and didn’t force to sell anything. He made the whole purchase smooth and happy.

Daniel and Connor were both patient, kind, considerate and the perfect sales people. Neither were pushy, both friendly and helpful. Gave us all the advice we needed, gave us all the options, time to consider, answered all our questions and let us change our minds as many times as we needed.

We recently purchased a new BYD Dolphin Surf from Busseys BYD on Hall Road. Our sales person was Matthew Browne who was very friendly and polite, not pushy. Other staff that we had contact with were also friendly and helpful. My wife was upgrading from a very basic Ford KA to this latest all electric vehicle with lots of bells and whistles. She was a little apprehensive but Matthew was fully familiar with the car and explained many of the available features to my wife. I had a couple of minor issues with the finance, however Matthew quickly sorted them for me. All in all the purchase was a very pleasant experience and my wife is extremely pleased with her new car. Matthew is a definite asset to the company. Thank you Busseys and thank you very much Matthew, your help was much appreciated.

As a motability customer my experience with Busseys and Chloe, the Motability Salesperson, was very good. I opted for the new Capri all electric, as it is well appointed and has a boot space large enough for both my and my partners mobility scooters and walking frame. Bigger than the Explorers. However, hoists are not compatible so a scooter that comes apart is necessary.
Chloe’s experience of working with disabled people stands out as she appreciates that not all disabilities are noticeable, and she was kind and helpful in the way she treated us.
I would like to thank Chloe, Busseys and also Ford, for building a vehicle and associated phone connectivity applications that bring the driver and vehicle together. Brilliant.

Derice Hamlin at Busseys was very helpful and informative and kept in touch through the process of buying a new car. He is also available to answer any questions i have about the vehicle after sales.