Fresh Motors Reviews 303

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, offering exceptional knowledge and advice. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial inquiries to vehicle collection and aftercare. Reviewers are particularly impressed with the smooth purchasing process and the outstanding customer service received. However, some customers were dissatisfied with the product quality, specifically noting issues with vehicle valeting, such as finding dirty items or water marks, and a lack of thoroughness in basic services like topping up fluids. A few other people also felt that the quality of repairs was not always up to standard, mentioning instances of damaged or missing items not being addressed, and some disagreement regarding diagnostic services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and stress-free... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with their car... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and courtesy of... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the excellent condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive been coming to FreshMotors for a few years now and have always found the staff to be extremely professional, helpful and friendly. I have two cars which FreshMotors service on a regular basis giv... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

First time I have used online purchasing. Adam Moss was friendly to talk with. Detailed explanation of services available. Responded quickly to email questions. Deal done. Delivery arranged. Happened... See more

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more


Company details

  1. Car Dealer
  2. Car Repair and Maintenance

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We had the pleasure of dealing with a…

We had the pleasure of dealing with a sales assistant from fresh motors called Kieran. Couldn’t say a bad word about the bloke, very well mannered, easy to speak to and very efficient in his service. Would highly recommend this garage and Kieran as an employee!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Ive been coming to FreshMotors for a…

Ive been coming to FreshMotors for a few years now and have always found the staff to be extremely professional, helpful and friendly. I have two cars which FreshMotors service on a regular basis giving me reassurance and peace of mind that my cars run smoothly. I've had many car related questions and Ive always found their knowledge and advice to be exceptional. No question is too much trouble for them. The booking system is so straightforward, either email, messaging or just a quick phone call and your car is all booked in. More important their coffee is amazing. Jim Macdonald

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I found purchasing a used car from…Fresh Motors review

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old car was taken away on a part exchange basis. Communication between myself and the salesman was excellent. He was both polite and professional making my purchase a seamless transaction. I would therefore recommend buying a vehicle from FRESH MOTORS any day.

31 March 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Roy,

thankyou for your review based on your recent purchasing experience with us here at Fresh!

We hope that you and your partner thoroughly enjoy life in the EV world and we hope to be able to work with you again in the future!

Kind regards,

Rated 5 out of 5 stars

Review

Buying a car from Fresh Motors was very easy and stress free. As this was the first car I was buying I didn’t know what to expect but everything was very straightforward and a great experience. Kieran was very helpful, explained a lot about the car and was great at replying to my emails with any questions I had. I would definitely recommend them.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

MOT Today.

I had a MOT done today. It was done while I waited. They have a clean comfortable waiting area where I was offered a drink. I had to wait the minimum time it takes to complete. I just trust this garage.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easy to deal with nice and clean show room, everyone was very friendly, straight forward love the car I brought thank you

9 March 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Crystal,

thank you for your 5* review based on your recent purchasing experience here at Fresh.

We all hope that the new Kuga treats you extremely well and good luck to the little man in his football academy too!

If we can be of any assistance in the future, please do not hesitate to ask.

Kind regards,

Kieran Alzate
Senior Sales Executive

Rated 4 out of 5 stars

Efficient

Efficient , friendly staff. A good selection of cars.
Made our purchase with Kieran. Very knowledgeable. Timescale on picking up the new car was slightly longer than o hoped but this was due to staffing issues not the car.
Would definitely recommend.

9 March 2026
Rated 4 out of 5 stars

The Service & Sales departments were…

The Service & Sales departments were both excellent.
The vehicles offered for sale are all of a very good standard& I would thoroughly recommend thsi garage to anyone requiring a service or looking to purchase a vehicle.

11 March 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Keith,

thank you for your review based on your experience with us here at Fresh!

We hope that after a couple of days with the car, that you are enjoying it to the fullest.

I am sorry to hear that you didn't find the handover to your standards, if you feel there is anything in the car that you don't quite understand, please feel free to call or pop in, we do always ask if you need a hand before you head off, as I remember helping you with your bluetooth before leaving site.

Hopefully we will see you soon when you come to collect the parcel shelf that we are sourcing and we can run through any questions that you may have then!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Go to Fresh Motors!

Went and viewed a car on a Saturday, all staff were friendly and helpful. Went away to have a think and came back Sunday to test drive. Again staff were brilliant and handed me the keys without any problems. I put down a deposit and within 3 days the car was fully valeted and had a lovely ceramic coat applied making it look amazing.

Kieran handled the sale/paperwork and was a pleasure to deal with so thank you for that. Would recommend to anyone looking to buy a car to pop down and have a look round Fresh Motors.

4 March 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Matthew,

thank you so much for leaving such an in-depth 5* review, it sounds like you are over the moon with your purchase and I hope that this feeling continues for a long time to come!

If you require any help throughout ownership, please do not hesitate to get in touch and we would be more than happy to provide a hand!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

I found the dealership to be excellent

I found the dealership to be excellent, was left alone to pick and choose which models I was interested in, then given all updated information, found the staff to be courteous and professional, gained a great deal and trade in, lots of extras and the experience was completely stress free, I would not hesitate to recommend or indeed purchase again from Fresh.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Vehicle was exactly what was described

Vehicle was exactly what was described, in good condition and was delivered without fuss. Good vehicle, good service.

2 March 2026
Fresh Motors logo

Reply from Fresh Motors

Good afternoon James,

thank you for leaving a 5* review based on your recent purchasing experience with us on your new to you Land Rover Defender 90!

We are so happy to have had the opportunity of providing you with this great vehicle and hope that it remains fantastic for you throughout the duration of your ownership on the estate.

All of the best!

Kieran Alzate
Senior Sales Executive

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