I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received prompt and helpful communications from Jerin. Jerin even called me when I had questions no matter how many questions I had. I felt that I was being supported well at all stages of my experi... See more
Company replied
I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back. I asked many many questions which he answere... See more
Company replied
BUSINESS CLASS FLIGHTS FROM LONDON TO BRISBANE VIA SHANGHAI. Date of experience: 22 & 23 October 2025. Jerin and Sara were professional, helpful and extremely patient. Jerin was my first point... See more
Company details
Written by the company
Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.
Contact info
Fairbourne Drive, Atterbury, MK10 9RG, Milton Keynes, United Kingdom
- 02034751298
- info@businessflightshop.co.uk
- businessflightshop.co.uk
4.8
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very good service by Kate
Very good service by Kate. I got exact flight itinerary which I wished for, great job
I bought ticket second time with business flight shop
1 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Alap,
Thank you for sharing your feedback.
We are pleased to hear that Kate provided such good service and that the itinerary matched exactly what you were looking for. Getting the details right and listening carefully to our customers’ wishes is something we take great pride in.
It is especially encouraging to know that you chose to book with Business Flight Shop again. Your continued trust means a great deal to us.
We wish you a smooth and enjoyable journey ahead.
Team Business Flight Shop
Yes it looks like I’ve got a good deal…
Yes it looks like I’ve got a good deal and Rose kept me up to date with the progress of flights,seats and airport arrangements. But I will come back to review my journey to China and Australia which is not till March 2026 so watch this space…
27 November 2025
Reply from Business Flight Shop
Dear Nick,
Thank you for sharing your early impressions with us.
We are pleased to hear that the arrangements so far feel well handled and that Rose has kept you informed clearly on flights, seating, and airport details. Staying attentive and keeping our customers reassured at each step is very important to us.
We appreciate you taking the time to share your thoughts at this stage and look forward to supporting you as your journey to China and Australia approaches.
Wishing you smooth planning in the months ahead.
Team Business Flight Shop
All my negative thinkings were answered…
All my negative thinkings were answered and explained.
25 November 2025
Unprompted review
Excellent service will definitely use…
Excellent service will definitely use this company again.
24 November 2025
I recently became a widow and needed to needed to book a flight to Melbourne to be with my son and his family.…
I recently became a widow and needed to plan a trip to Melbourne to see my son, his partner and new grandson. I wanted some help to get the best deal on a premium economy flight to Melbourne with a reputable airline, Jane was excellent and looked at the best deals available, anything she was not sure about she spoke to her boss; Mark then contacted me and confirmed that she had sourced the best deal available with the shortest flight and layovers. I am very happy with the flight plan and now waiting to have my seats confirmed for my trip at Christmas.
I would definitely recommend this company, they were so agreeable to all the requests that I made!
19 November 2025
Great service
This was my first time using this company and it was a pleasant experience. I contacted the company by phone to inquire about flights to Japan. Jerin was patient and listened to my requirements and quickly provided me with choices. Flights booked in no time. Great service.
24 November 2025
Unprompted review
Quicker and reliable
23 November 2025
Skeptic at first since my first time to…
Skeptic at first since my first time to book with them. Then Sara helped me out with all my enquiries. Patiently replied all my queries and gave me best option for my flight. Thank you for your help Sara👍👏
22 November 2025
Unprompted review
Reply from Business Flight Shop
Dear Gérard,
Thank you for sharing your experience with us.
We understand the hesitation that can come with booking somewhere new, and we are pleased to hear that Sara supported you with patience and clear guidance throughout. Taking the time to answer questions thoughtfully and help find the right option is exactly what we aim to offer.
Thank you for your kind words and for acknowledging Sara’s care and professionalism. We appreciate your trust and wish you a very pleasant journey ahead.
Team Business Flight Shop
The person l dealt with was very…
The person l dealt with was very professional and helpful
Happy so far with service
19 November 2025
Reply from Business Flight Shop
Dear Alex,
Thank you for sharing your feedback.
We are pleased to hear that your experience so far has been professional and helpful. Providing calm, attentive service at every stage is important to us, and it is reassuring to know this has been your experience.
Thank you for taking the time to leave a review. We look forward to supporting you as your plans continue.
Team Business Flight Shop
I am a difficult disabled customer,
Kate from the business flight shop was great dealing with all my complex needs, and got me a great flight, she's available to answer my many questions, and knows her stuff, happy to recommend them
18 October 2025
Unprompted review
Reply from Business Flight Shop
Dear Lynn,
Thank you for sharing your experience with us.
We truly appreciate your openness, and we are pleased to hear that Kate supported you with care, patience, and expertise throughout your booking. Understanding individual needs and taking the time to answer questions thoughtfully is central to how we work, and it is reassuring to know this made a real difference for you.
Thank you for your kind recommendation. We are glad to have earned your confidence and wish you a smooth and comfortable journey ahead.
Team Business Flight Shop
Great Service and great flight price
I was a bit sceptical to book flights at an unknown (to us) flight shop. Karin was excellent and very reassuring. He looked at various flights to suit dates and he was patient as we were unsure whether to book originally. We were given options and eventually decided what flights suited us best. Great service
13 November 2025
Reply from Business Flight Shop
Dear Sandra,
Thank you for sharing your experience.
We understand that initial hesitation, and we are pleased to hear that Karin was able to reassure you with patience and care. Taking the time to explore different options and support you until you felt confident in your decision is exactly how we aim to work.
It is wonderful to know that the service felt attentive and that the final choice suited you well.
Thank you for placing your trust in Business Flight Shop.
Team Business Flight Shop
Very good and professional service
Very good and professional service. Quick reply to queries. I spoke to Jerin, he was very knowledgeable and was very patient with my queries.
12 November 2025
Unprompted review
Reply from Business Flight Shop
Dear Ruby,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our service professional and responsive, and that Jerin supported you with knowledge and patience throughout. Taking the time to answer questions clearly and thoughtfully is an important part of the experience we aim to provide.
Thank you for your kind words. We appreciate your trust and wish you a smooth and enjoyable journey ahead.
Team Business Flight Shop
Better than doing it yourself!!
We usually travel to Australia every year to visit our son who lives in Sydney. Normally I trawl the internet and book directly with the airline we choose. I was in the process of doing that again when we randomly discovered Business Flight Shop and thought we’d see what they could come up with. One phone call to Jane brought a swift response and she thoroughly checked out the best options for our trip. After a bit of back and forward we booked a great deal which was better than anything we had been looking at. Jane was very friendly and a good communicator. She responded well to our feedback on the various options and ensured that we were happy with our choice. We’d use Business Flight Shop again and would recommend to others.
Thank you Jane!
12 November 2025
Reply from Business Flight Shop
Dear Moonshine11uk,
Thank you for such a thoughtful and generous review.
We are delighted to hear how Jane supported you throughout the process and took the time to explore the best options for your trip to Australia. Her care, clear communication, and willingness to work through the details until you felt completely comfortable are exactly what we aim to offer.
It is especially rewarding to know that the outcome exceeded what you were finding on your own and that the experience felt genuinely helpful rather than time consuming.
Thank you for your recommendation and for placing your trust in us.
Team Business Flight Shop
Tried a new company
First time I have dealt with this company, obviously was a bit cautious to start with, phoned various numbers to check authenticity and all seemed in order. We had problems with payments on our side, but Paul was very patient and helpful, having procured us a very good deal which could not be held for a long time. They are definitely in my address book for my next booking, fingers crossed everything else goes as smoothly!
9 November 2025
Unprompted review
Business class flights from Manchester…
Business class flights from Manchester through to Sydney Via Hong Kong despite some late confusion Jane came to our assistance very good service thanks Jane
10 November 2025
Unprompted review
As per many reviews I was sceptical…
As per many reviews I was sceptical initially but after some discussions with Roy as the inityial pricing was OTT I received a decent quote which I used HOWEVER I did find from another company after booking a better price using same carrier and dates. I will ask in future further quotes but will also compare with the other two companies as a comparison - no problem with the service I received.
2 November 2025
Unprompted review
Reply from Business Flight Shop
Dear John,
Thank you for taking the time to share such balanced feedback.
We appreciate your honesty and understand your initial scepticism, particularly around pricing. We are glad that after discussing the options with Roy, you felt comfortable proceeding and that the service itself met your expectations.
Flight pricing can fluctuate across providers, even on the same routes and dates, and we fully respect your approach of comparing options. What matters to us is that the experience felt professional, transparent, and supportive.
Thank you for engaging with us thoughtfully. We would be happy to assist you again whenever you next plan to travel.
Team Business Flight Shop
Very good service - quick and efficient
Very easy to deal with - Quick service and comes through with some good deals that i cant get direct with airlines. Would recommend.
31 October 2025
First time I used this company Kate was…
First time I used this company Kate was very helpful and got me the best price possible will certainly be using them again for future travel.
31 October 2025
Unprompted review
Very easy to deal with and most…
Very easy to deal with and most accommodating
27 October 2025
Unprompted review
Excellent Travel Support and Outstanding Service from Kate
Kate was amazing to work with! She was super helpful, quick to respond, and really went the extra mile to find the best options for my trip. She kept me updated every step of the way and made the whole process so easy. Couldn’t recommend her enough – thanks, Kate!
28 October 2025
Unprompted review
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