I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received prompt and helpful communications from Jerin. Jerin even called me when I had questions no matter how many questions I had. I felt that I was being supported well at all stages of my experi... See more
Company replied
I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back. I asked many many questions which he answere... See more
Company replied
BUSINESS CLASS FLIGHTS FROM LONDON TO BRISBANE VIA SHANGHAI. Date of experience: 22 & 23 October 2025. Jerin and Sara were professional, helpful and extremely patient. Jerin was my first point... See more
Company details
Written by the company
Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.
Contact info
Fairbourne Drive, Atterbury, MK10 9RG, Milton Keynes, United Kingdom
- 02034751298
- info@businessflightshop.co.uk
- businessflightshop.co.uk
4.8
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Henry who was very helpful
Spoke to Henry who was very helpful. He got us tickets to kenya after a really frustrating time. Our trip was very successful. We would also like to thank Mark who was very supportive and helpful till the very last minute. Definitely would recommend them.
13 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Catherine,
Thank you for taking the time to share your experience.
We are delighted to hear that Henry was able to support you after such a frustrating start and help secure your tickets to Kenya. It is especially reassuring to know that your trip was successful and that Mark remained supportive right through to the final moments.
Your recommendation means a great deal to our team and reflects the care we aim to provide from start to finish.
Thank you for placing your trust in Business Flight Shop.
Team Business Flight Shop
Woke up with a call from Business…
Woke up with a call from Business Flight shop asking if I had booked my ticket to Dubai after having spent hours the night before doing searches. Was a little concerned as I didn’t recall coming across Business Flight Shop. I gave Jane details of my requirements including a request for a flight which allows 2 checkin bags at a good price. Within a few minutes she had found the flight I was interested in at a lower rate than what I had found. Jane explained it would take 6 hours for the ticket to be issued after payment which made feel abit nervous however , I decided to proceed. I received details of the supplier who would be issuing the ticket ‘white magic’ who I had to pay . I checked their reviews to see if the party I was paying was a trusted supplier and then made the payment. I received my ticket after 6 hours as promised. The customer service was excellent no issues in getting through to someone. BFS stay in contact via WhatsApp and calls until you have your ticket and are satisfied. Overall my experience was very good. Jane was brilliant.
17 December 2025
Unprompted review
Reply from Business Flight Shop
Dear HY,
Thank you for taking the time to share such a detailed and thoughtful review.
We understand your initial concern, especially when being contacted unexpectedly, and we appreciate how carefully you checked everything before proceeding. We are pleased to hear that Jane listened closely to your requirements, found the right flight quickly, and kept you informed throughout.
It is reassuring to know that the ticketing process unfolded exactly as explained and that communication remained clear until everything was confirmed. That calm follow through is important to us.
Thank you for placing your trust in Business Flight Shop. We are glad Jane was able to make the experience a positive one.
Team Business Flight Shop
Jerin was excellent in finding us the…
Jerin was excellent in finding us the best tickets.
17 December 2025
I have used this company before and…
I have used this company before and again Eddie was extremely helpful in sorting out my schedule
16 December 2025
From an initial inquiry,Paul was…
From an initial inquiry,Paul was consistently calling to get me the best price and hence got business .A big Thankyou to Paul
13 December 2025
Unprompted review
Extremely professional …
Extremely professional and helpful company . Jane and Mark very good at there jobs . Thank you Darren
12 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Darren,
Thank you for your kind words. We are delighted to hear that you found our service professional and helpful.
Jane and Mark will be especially pleased to know that their efforts made a positive difference to your experience. Providing attentive and reliable support is something we take great pride in.
Thank you once again for choosing Business Flight Shop. We look forward to assisting you with your future travel plans.
Warm regards,
Team at Business Flight Shop
Very competitive and helpful
The service I have had has reflected great knowledge of the best options, very competitive pricing, patience and efficiency. I highly recommend speaking with Business Flight Shop.
10 December 2025
Unprompted review
Reply from Business Flight Shop
Dear K A Doyle,
Thank you for sharing such a positive review. We are delighted to hear that our knowledge, competitive pricing, and patient, efficient service made a strong impression.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need expert support with your travel plans.
Warm regards,
Team at Business Flight Shop
Sara is so experienced
Sara is so experienced, very helpful and serves with professional leadership
10 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Sewa,
Thank you for your kind words. We are delighted to hear that Sara’s experience, professionalism, and leadership made such a positive impression.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to supporting you again with the same level of care and expertise.
Warm regards,
Team at Business Flight Shop
Good experience
Business flight shop were very helpful, Kate in particular was very good
10 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Steve,
Thank you for sharing your feedback. We are pleased to hear that you had a good experience with us and that Kate’s support stood out.
She will be delighted to know her assistance made a difference. We truly appreciate you choosing Business Flight Shop and look forward to helping you again in the future.
Warm regards,
Team at Business Flight Shop
I was very happy with the service from…
I was very happy with the service from this gentleman named Jerin. It was an absolute smooth passage to booking my tickets. This staff was extremely helpful and got me a good deal. He dealt with me very patiently and I will be booking within this company agai in 2 months.
6 December 2025
Reply from Business Flight Shop
Dear Gargi,
Thank you for sharing such a lovely review. We are delighted to know that your booking experience was smooth and reassuring from start to finish.
Jerin will be especially pleased to hear your kind words. His patience, attentiveness, and commitment to finding the best option are qualities we value greatly, and it’s wonderful to know they made a meaningful difference to your journey.
We are grateful for your trust, and it would be our pleasure to assist you again when you next travel.
Warmest regards,
Team at Business Flight Shop
Reply from Business Flight Shop
Dear M. Parnell,
Thank you for your kind words. We’re delighted to hear that you found our service both knowledgeable and helpful.
Earning your trust means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to supporting you whenever you need expert guidance with your travel plans.
Warm regards,
Team at Business Flight Shop
To white magic
To white magic
This is the 3 rd year i've used your company to book my flights
Mark puts me at ease gets the best flight does all the work for me
i enjoy speaking with him nothing any trouble
Ive got to know Mark over 3 years i trust him like a friend his a credit to your company
so I always book my flights with your company
i don’t even bother looking else where
Mark does it all for me and makes it feel effortless
many thanks
Nicholas
7 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Nicholas,
Thank you for sharing such a generous and heartfelt review. It truly means a great deal to us to know that you have placed your trust in us year after year.
Mark will be deeply touched by your kind words. His ability to put clients at ease, handle every detail with care, and make the booking process feel effortless is exactly the experience we strive to provide. To hear that you trust him like a friend is the highest compliment we could receive.
Thank you for your continued loyalty and for choosing Business Flight Shop as your travel partner. It is always a pleasure to support you, and we look forward to assisting you for many journeys to come.
Warmest regards,
Team at Business Flight Shop
Jerin who helped us with booking our…
Jerin who helped us with booking our air tickets to Houston was extremely helpful. He kept us informed of the progress till tickets were issued and got us the best price available. We are very happy with the service we received from Jerin. Definitely will come back in the future for our travel arrgements.
2 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Chitra,
Thank you for sharing such a lovely review. We are delighted to hear that your booking experience to Houston was smooth and reassuring from start to finish.
Jerin will be especially pleased to know that his clear communication, attention to detail, and effort in securing the best available price made a positive difference. Keeping our clients informed and supported throughout the process is something we take great pride in.
We truly appreciate your trust and would be delighted to assist you again whenever you plan your next journey.
Warmest regards,
Team at Business Flight Shop
Fantastic Experience
Wow! What a fantastic experience I have just had with the Business Flight Shop. They have made all of my planning so easy and at a fantastic price. I can not recommend highly enough.
6 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Anthony,
Thank you for sharing such a generous review.
We are delighted to hear that your experience with Business Flight Shop felt easy and reassuring. Making travel planning smooth and well considered is exactly what we aim for, and it is wonderful to know that this came through for you.
Your recommendation means a great deal to our team and will give confidence to others considering us.
We truly appreciate you taking the time to share your experience and look forward to supporting you whenever you travel next.
Jane was very helpful and we booked our…
Jane was very helpful and we booked our flights to Australia with her today. Jane was in contact the whole time and made it easy for us to understand.
5 December 2025
Reply from Business Flight Shop
Dear Gail,
Thank you for taking the time to share your feedback.
We are delighted to hear that Jane was so helpful while arranging your flights to Australia, and that her clear communication throughout made everything easy to understand. It is exactly the kind of calm, attentive support we aim to provide.
Thank you for choosing Business Flight Shop. We wish you a wonderful trip to Australia.
Best wishes,
Team Business Flight Shop
Shara she is very very good she help me out through my booking please
Shara is very very good she help me out booking please thank you Dera iam really really apresated please keep it like this please Dera Good Blue shu Dera. Mr Dinesh Patel
4 December 2025
Reply from Business Flight Shop
Dear Mr Patel,
Thank you for your review.
We are pleased to hear that Sara supported you so well throughout your booking and helped make the process easier for you. Your kind words and appreciation will mean a great deal to her and to our wider team.
Thank you again for taking the time to share your experience.
Team Business Flight Shop
Replacement e-ticket…
When my husband lost his flight details Jane was extremely helpful and resent them immediately
5 December 2025
Reply from Business Flight Shop
Dear Mr Patel,
Thank you for your review.
We are pleased to hear that Sara supported you so well throughout your booking and helped make the process easier for you. Your kind words and appreciation will mean a great deal to her and to our wider team.
Thank you again for taking the time to share your experience.
Team Business Flight Shop
Prompt, helpful and reassuring
I was hesitant at first when Business Flight Shop popped up on my search since I've never heard of them, and am wary if it was a scam.
However Roy assured me they were ATOL protected. I did my due diligence and it seems to all check out. The tickets we got were at a very good price and we could get the seats we wanted too. It's certainly helpful to speak to a travel agent instead of hours spent comparing prices and dates online, as we were travelling during a busy period.
Roy was prompt with his replies on WhatsApp and sent over the details via email really quickly. Looking forward to our trip now!
24 November 2025
Unprompted review
Reply from Business Flight Shop
Dear May,
Thank you for sharing such thoughtful feedback.
We understand that initial hesitation, and we are glad Roy was able to reassure you and guide you with clarity and care. Taking the time to check things properly is important, and it is encouraging to hear that everything felt transparent and well supported.
We are pleased that the fares, seat choices, and prompt communication helped make planning easier, especially during a busy travel period. That peace of mind is exactly what we aim to provide.
We wish you a wonderful and enjoyable trip ahead.
Team Business Flight Shop
CUSTOMER SERVICE AT ITS VERY BEST
An absolutely outstanding service from Mark who helped me find the best deal on flights to New Zealand.
Despite me needing to adjust the return dates Mark showed great patience and understanding and "went the extra mile" to complete the booking without any pressure.
It was a pleasure to deal with him.
1 December 2025
Unprompted review
Reply from Business Flight Shop
Dear Mr Graham,
Thank you for sharing such generous feedback.
We are delighted to hear that Mark supported you so thoughtfully while arranging your flights to New Zealand. His patience, flexibility with your changing return dates, and calm approach without any pressure reflect exactly the service we aim to provide.
It is especially rewarding to know that the experience felt personal and enjoyable from start to finish.
Thank you for placing your trust in Business Flight Shop. We wish you a wonderful journey ahead.
Team Business Flight Shop
Rose……..Need long haul flights? She is the best!
Rose……..Ask for this young lady, she will take care of your flight requests, especially long haul business class👍 Thank you so much for your help Rose 😊
2 December 2025
Unprompted review
Reply from Business Flight Shop
Dear George,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that Rose looked after your flight arrangements so well, particularly for long haul business class travel. Her care, attention, and understanding of what matters on such journeys are qualities we value greatly.
Your appreciation will mean a lot to her and will reassure others seeking the same level of support.
Thank you for placing your trust in Business Flight Shop.
Team Business Flight Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.