Absolute crapshow. Their stupid business suite won't let me edit an older event boost that I want to cancel, in order to save $50. Their AI says I have to log in to the Ads Manager, at which point tha... See more
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See what reviewers are saying
What didn't go wrong? Adding or deleting ads is hit or miss. Marketplace "buy now" buttons that we didn't add, and unwanted automatic shipping with USPS, a service that we don't use for our oversized... See more
With so many employees, whereas many is focusing on socalled "fake news" there are not enough people or Facebook AI that can describe exactly, why an ad is rejected. Only some #code and we have to... See more
Facebook business will no longer accept my bank business banking for unknown reasons, I've been trying to resolve this for 8 weeks and I'm convinced that they don't even read my email responses. If yo... See more
Company details
Information provided by various external sources
Our mission is to give people the power to build community and bring the world closer together. Need help? Visit https://t.co/HpkLABTIyz.
Contact info
Hacker Way 1, 94025, Menlo Park, United States
- business.facebook.com
1.3
Bad
152 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly where do I begin
Honestly where do I begin. I'm speaking to robots or someone who doesn't understand how Facebook works.
All i wanted was to connect an instagram to a facebook page - 45 mins later and Im still telling them what the logins for instagram are.
Getting no where with useless staff. Try again facebook
20 September 2021
Unprompted review
Facebook support is terrible
Facebook support is terrible. We run numerous ads for our clients and on this 1 and only occasion of contacting Facebook support we were met with very poor responses. From them receiving a screen recording, to repeating themselves about an issue that didn't exist and ignoring numerous questions. Overall very bad, they are lucky to get 1 star.
13 September 2021
Unprompted review
so let me call them money stolers
so let me call them money stolers , i pay for my ads and then after one minute they ask me to pay money for nothing ! how bad they are
31 July 2021
Unprompted review
Facebook killed my business!
We run business ads for lead generation for real estate companies in Dubai, each campaign is time sensitive to a couple of weeks maximum before the project is sold out. Lately Facebook bots randomly decide to disable our accounts, no explanation given! When we request a review it takes 2-5 days for them to respond - by the time the competitors have gained an advantage.
Everytime we change anything on the ad-set again the ads get disabled.
Facebook staff has apologised on call saying that the bots have done this in error and the support staff is spread thin due to Covid.
It has become really frustrating to work with Facebook Business.
Our business has suffered already due to the pandemic and now Facebook Bots will definitely kill it.
26 May 2021
Unprompted review
I was under the impression Facebook was…
I was under the impression Facebook was a social media platform that allows users to share ideas and opinions. Unfortunately if you're pro Trump your posts and groups will be taken down. That's nothing but bias
15 November 2020
Unprompted review
Shame on you and your customer service
Shame on you and your customer service. It's not only the worst, but basically it doesn't even exists.
2 May 2020
Unprompted review
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