Facebook Reviews 151

When opening a "Support Case" on the Meta Business Suite, the advertised response time for the live chat is 5–10 minutes, but in reality, it takes between 5 and 7 hours for an agent to join the conversation. When the agent finally comes online—sometimes in the middle of the night (when the user is obviously no longer online)—they ask a couple of questions to which they already know the answers, and which have no relevance to the issue at hand. After a few minutes without a reply, they leave the conversation and close the ticket without providing any assistance whatsoever.

The level of incompetence in customer service is staggering for a company of this scale—especially for a service aimed at professionals. Frankly, it is hard to attribute such incompetence solely to a lack of training on the part of the agents; reaching this level requires a dose of malice and laziness, as well as a great deal of bad faith.

Never saw a customer support as bad as this one and I saw a lot

Do not do anything with Facebook ads, or adjoining sites on Facebook, they are all a scam and will not help recover money or stop them from defrauding customers

I can only give one because I cant give 0 or less.
I have an online shop with an instagram joint account. I had ongoing ads from June 2025. I turned these off from the instagram professional dashboard and due to a synchronization error ( meta admitting on the chat) I kep being charged which added up to EXTRA 6K over 6 months. I am small business owner with a family, i reported this, they kept asking me to do thing and wasting over 30 hours of calls chats and administrations and giving them details of all the 20 campaigns and screenshots and what not. Continuosly telling me to wait and wait and after 3 months... the lady on the chat told me YOU HAVE TO MANUALLY TURN THEM OFF, i told her I DID, then she tells me something else, and it kepts going for an hour... to her disappointment I DID ALL THESE THINGS.... but finally.... finally.... she found a loop.... a way to show a screenshot of the day showing that i turned the ads off on those days which are not showing on the instagram ads profile... this was not possible as these were removed since the error happened... i have screen shots showing that my ad was currently showing as sponsored and it is off from my end ( this is on a chat ) they never told me to show the screenshot at the time, they kept asking me for lots of data which i gathered. I even sent instant screenshots of followers asking for offers and products which were showing as sponsored, I specifically told them "look people are still asking for this and it is not even on my website any more". They kept playing and looping around with words. These people deserve hell. they will get it now or later.
I showed screenshots to the one assisting me today she kept going, that the only way is to get proof that she literally stated "thats the thing you cannot get it so we cannot go further"

Truly the worst possible customer "service" possible. How on earth this company has any business is beyond me, the contempt with which they treat their paying customers. If you want to be restricted within minutes of applying for an account for no reason and no support, this is the business for you.

I wish I could give no stars. I do not understand how a tech billionaire owns this rubbish. I am literally (yes literally) pulling my hair out going round in circles. I cannot connect my business Instagram to Facebook page because the Business Portfolio was set at some point by some person, because Facebook decided to do that after everyone had set up Facebook pages and then a person leaves the business and you then have no access to something they didn’t even know they had . I also cannot reset my password. All actually really simple things. I have 2-factor authentication set up I have a recovery email set up I have WhatsApp recovery set up… still doesn’t work!

WHAT IS WRONG, IS THAT THERE ARE SCAMMERS USING FACEBOOK AS WELL AS OTHER WEBSITES TO CREATE SCAM JOBS, IN AN ATTEMPT TO EXTRACT MONEY FROM UNWITTING INDIVIDUALS. MANY TIMES CON ARTISTS USE FACEBOOK TO HIDE THEIR TRUE IDENTITY AND IMPROPER MOTIVES. WHEN I APPROACHED FACEBOOK WITH THESE FACTS, THEIR REACTION WAS NON EXISTENT WITHOUT ANY CONCERN OR INTENTION TO DO ANYTHING POSITIVE TO DO SOMETHING TO STOP THESE INDIVIDUALS.

Facebook is a very appalling racist corrupt company which needs to be shut down, and will be shut down one day this I am sure of, they are the silly little puppets of the arrogant genociders, evil Facebook allows animal cruelty, evil Facebook allows animal abusers to share there very graphic videos and very graphic photos of the defenceless helpless innocent animals that they severely tortured and brutally killed for there sickening pleasures, corrupt Facebook allows scammers on Facebook, filthy shameless Facebook allows prostitution, porno, nudity and s.x videos on Facebook, I have saw many times on Facebook as just popped up while scrolling, Facebook has no respect at all for the 13 year children who also most likely see on Facebook as just comes up while scrolling on Facebook which is very disgusting, evil Facebook allows bullying, hate speech, racist hate speech, fake Facebook accounts, and fake Facebook pages on Facebook, Facebook sells there Facebook users sensitive personal data to scammers, spammers and to a very lot of other places, the never ending list which goes on and on and on, but despite me reporting to Facebook so so many times evil shameless Facebook keep saying all the above disgusting things do not go against there community standards, but if we ever dare to do free speech and be against very appalling horrifying genocide crimes silly arrogant spoiled Facebook cries and blocks genuine Facebook accounts because of free speech, a very big shame on you corrupt Facebook have some dignity and empathy

Tried checking out this site, but couldn't find what I was looking for . Says it's about building community and bringing people together, but didn't feel like it delivered for me . Maybe I missed something? You might wanna try searching online for more info.

I try to set up a catalog since 2 weeks and I am an engineer, it is really the most gargabe I saw in my entire life how you can code a things like this Facebook?

If negative stars were possible, I would give it to Facebook / meta. My clients for weeks have been trying to leave a review / recommendation for my business on Facebook and FB JUST DECIDED TO DISABLE it. Thanks for making it as complicated as possible to run my business. YOU DON'T SEEM TO HAVE ISSUES TAKING MY MONEY FOR THE ADS. Horrible service!!!! Beyond bad. Instead of running my business, I am dealing with Facebook here - have nothing else to do apparently.

4 times I have been scammed by so called legitimate businesses on Facebook and they allow it to go on playing any Casino platforms on Facebook is like playing roulette Infinity gaming 24/7 scammed blocked $365.00 ,Gamble gladiators $733.00 scammed blocked, Ringo Sweepstakes $325.00 blocked and this Sunday Galaxy online casino $300.00 fraudulently scammed blocked reported them Facebook does nothing i think they get a portion of the scammed lute

There's a listed person SANDRA BERRYHILL, who has a business profile, posing to sale magnalite products.
I saw the items interested in and contacted the person in messenger. We formilized a cost for the two items and I paid for them. Since then, there has been no contact.
Please no one use this source a complete FRAUD.

They have horrible support. the worst customer support i have ever seen. no help, nothing. all of ai chatbot they implement. no real help.

Facebook a failing app
Facebook need to lift their game a failing social media application that is becoming overtly Communist.
Blocking your account for what they deem an advertising post and not telling you what post it is then saying to need to provide a recent photo of yourself to reactivate your account.
Ummm I didn't shut it down they did.
And with government Digital ID totalitarian regimes coming to a country near you 🤣
I'm not about to feeling offer My picture to s company who actively sells your data for advertising purposes.
If they won't reinstate My account it's easier to delete the app would have more free time on my hands..
Would rather that than to submit to any tricks by a socialist media group
Woking for tyrannical Governments across the world.
You can stick your new world order where the Sun don't shine and rotate on it🤣
I give this app 1 star
It used to be a 4.5 to 5 star app but they are not looking after their Patrons who without there is no social factor and no media mogul
Socialist app.
I will definitely be considering my options carefully when choosing a new social media app.
Use this app in conjunction with another because your account with all your intellectual property is not actually yours if they can close it in the blink of eye.

worst product ever made! unbelievable

One of the worst user experiences I have ever had. Incredibly overcomplicated and often sends you into loops of doom when trying to achieve simple tasks.

By far worst product ever made.

I don't understand how this is a multi-billion dollar company and they still manage to make such a flawed product with generic and undescriptive errors. Half of time you don't see the settings you need or something goes wrong and you get a very undescriptive error saying 'Something went wrong."

Why?

DO NOT DEPEND ON ANYTHING META FOR YOUR BUSINESS. Meta will randomly shut you down out of the blue and there's no way to get in touch with Meta customer service. Emails go unanswered for weeks and Meta has made sure there is ABSOLUTELY NO WAY TO CONTACT THEM VIA PHONE.