Bury Soft Play Reviews 126

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just hired a bouncy castle and soft play package for a third birthday party and were so impressed with the service! All communication with Orron was timely, professional and helpful. I knew... See more

Rated 5 out of 5 stars

What a pleasure to deal with this company, professional,punctual and Tom & Harry who delivered the castle absolute gents. Castle/slide was perfect size and our Granddaughters absolutely had such a goo... See more

Rated 5 out of 5 stars

Couldn't have asked for more. Fantastic correspondence from start to finish. Great price. The equipment was fantastic quality and so well looked after. The children had an amazing time and we're all e... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Orron provided us with a great package which meant all children of all different ages had such a fabulous time, and were kept entertained for the whole party. We will defini... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Bury Soft Play is a family-run, mobile, Premium Soft Play hire business based in the heart of Bury St Edmund's, Suffolk. Our company specialises in providing professional and safe soft play and inflatable equipment for children aged between approximately six months and 10 years old. We also run local soft play and stay sessions, find out more in our Toddle-in Play Sessions Section. The equipment and sessions are designed to challenge children’s imaginations while building and improving many key areas of development, including gross motor skills, numeracy, and problem solving. Additionally, the sessions promote children’s social and linguistic development and encourage communication. Nothing means more to us than our children's safety, which is why we at Bury Soft Play, create a package that understands your requirements. All items are cleaned after use and sterilised before we hire them out to you, with a children friendly solution. Safety mats are also included with every hire. These are manufactured to the highest standards, are 100% non toxic and are ammonia free. We only purchase from reputable UK companies with our mats being locally sourced from one of the UK's leading safety mat suppliers. All Staff are DBS checked and we hold Public Liability Insurance of £5 million.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

Excellent

Excellent, great service and a fantastic party for a varied age range! Highly recommended

6 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent equipment and service

The equipment was in excellent conditions, clean and new. The owner replied quickly all my queries by email. He is very kind and flexible. He tailored the equipment to the age and number of children, which was key to ensure a successful party. Children had lots of fun in a safe environment. The hiring process was straight forward, and the price is good value for money. I would definitely recommend this service to my friends.

30 July 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended 😊😊

Bury Soft Play were excellent from the moment I contacted them . They were so helpful and the toys and equipment they provided were fantastic and perfectly suited to the ages of the little ones at our party. Our little guests had great fun and were so happy. Would recommend Bury Soft Play to anyone 😊

23 July 2018
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend

Well organised. Wide variety of clean and good quality soft play items. Would definitely use again.

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, delivered, set up and collected exactly as agreed, over the moon with the quality of the items provided and the kids loved it!!!

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Bury soft play

Excellent, really nice bloke. Was quick and easy to put up and take down and all the kids loved it.

3 July 2018
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for more

Orron was great with communication prior to the event, was super early to set up and a friendly efficient face to tidy up. Couldn’t have asked for more!

2 July 2018
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Great service, quick at responding to emails, delivered and collected equipment for a small charge and on time, friendly staff, great value and equipment was in brilliant condition.

18 June 2018
Unprompted review
Rated 5 out of 5 stars

Bury Soft Play were absolutely superb

Bury Soft Play were absolutely superb! They provided the perfect amount and range of equipment to suit the varying ages of children attending my daughters birthday party and everyone has commented on how much fun they had. It was brilliant and I loved seeing all the children having such a great time. I can not recommend them more highly.THANK YOU!

21 May 2018
Unprompted review
Rated 5 out of 5 stars

Great for birthday parties

One of the best choice we made for our little girl for her 4th birthday party.

The bouncy castle, bullpit & the wiggle cars which are brilliant and good for adults and kids

Highly recommend it

3 May 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, really helpful from my first contact all the way through to collection of the toys. Awesome toys and very sensible prices, would definitely recommend them.

1 May 2018
Unprompted review
Rated 5 out of 5 stars

Bury Soft Play

Recently had Bury Soft Play for my son’s 1st birthday party- lots of other parents commented how good the equipment/toys were and the kids loved it. Great customer service from Orron and really good value for money- would definetely recommend.

10 April 2018
Unprompted review
Rated 5 out of 5 stars

We hired the equipment for our…

We hired the equipment for our daughters 1st birthday and it was great! Everything went to plan and the children were very busy with all the lovely soft play equipment and the bouncy castle!
Thank you!

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant! *****

I can not recommend Bury Soft Play highly enough!! They are super helpful & brilliantly priced. Friendly & professional. We would not hesitate to use them again. 10/10.
Thank you for all your help!!

19 March 2018
Unprompted review
Bury Soft Play logo

Reply from Bury Soft Play

Thanks for the 5* review Georgia. We are so pleased everyone enjoyed the party. Can't wait to see you again.

Rated 5 out of 5 stars

Great service

Great service from the point of making my booking to the end of the party. Would definitely recommend.

12 March 2018
Unprompted review
Bury Soft Play logo

Reply from Bury Soft Play

It was a pleasure providing your little ones party package. Thanks for the 5* review and we hope to see you again soon

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