Burrow Reviews 

Great piece of furniture that was delivered a lot faster than I could get if I ordered from a local store. I would definitely buy here again.

Delayed shipment and no communication or any interest from customer service in resolution.

The product didn't work for me and I couldn't return it. This was not indicated when I purchased.

Putting together the pieces was tiresome. Huge amount of boxes. Some pieces came with wrong colored legs or no legs. the packaging of the pieces was very nice.

Product is well made, a little too much maybe. The seat cushions are hard as a rock. The side and back cushions are also very full/solid/heavy/extra firm.
Purchased as a hide a bed type situation for guests. The bed is also very firm. The couch itself is the most uncomfortable sofa I have ever owned. It is not “comfy” - it is not one where we can lay on it for movie watching. It is too firm for much of anything. We are disappointed greatly since the sofa cost $2000+.

My order was shipped in separate boxes, which I knew about, but the pieces arrived over the course of two weeks. Huge boxes in the hallway. Last piece finally arrived and it missing a bracket. Are you small piece around twelve inches long. I called and asked for it to be overnighted. I first had to send a picture for something I don’t have and then had to wait about a week. The person handling my case was excellent. It’s the policies that are terrible.

Good instructions and not a difficult assembly

I love the look and quality, but one drawer on each dresser won't close all the way. I have tried everything suggested--customer service says they aren't leveled properly. So I keep clothes I don't wear often in those drawers and manually put the guide back by reaching my hand behind drawer. Not ideal. So hard to be totally satisfied.

Console went together easily. Looks beautiful. Excellent value!

Thoroughly underwhelming furniture AND customer service.

My first credenza order arrived damaged. I love the piece and contacted customer service who very quickly ordered me a replacement piece. Great customer service, not so great shipping experience.

The couch cushions never really settled properly. The seats are an awkward depth. Really not a fan of my purchase.

I wanted to love this table. It’s exactly what I wanted but I’ve had it for less than a year and it’s already chipped. No idea how but for an expensive wooden table it should not chip so easily…

I am a loyal Burrow customer. Here's my purchase history with you over the past few years:

Nomad 3.0 Loveseat and Nomad Lumbar Fabric Pillows
Pica Chair
Nomad Ottoman
Nomad Sleep Kit

That is a significant investment in your brand, and I've been happy to make it because I love your products.

I reached out for support re: cleaning my cushions. I followed Burrow's customer support instructions multiple times to spot-clean small stains on my loveseat cushions. Each time I did so, the problem has tot worse. I now have large water stains on my cushions, stains that were caused by following your guidance.

I tried all of your suggestions over and over (distilled water, the vinegar solution, bleach, air drying, brushing the fabric). Unfortunately, the water stains remain and are quite visible.

Your response? You told me that I need to purchase a new Nomad sofa.

You said that replacement cushion covers are not available separately. And that I need to spend thousands of dollars on a new sofa.

I've done everything right here. I'm now telling friends to avoid your company.

Our order was delayed several times, eventually 8 months beyond the original order date. We received half the order but we eventually cancelled the second half. Zero communication from the Burrow team to inform us of the delays. We routinely had to proactively check on the order, at which time the awful burrow team acted clueless.

We ordered in August and it said it would be here in two weeks. Didn’t come, no notification. When we wrote, then they said end of September. No update. September comes and goes. Nothing. We contact again, they say end of October. Pretty much there now, no updates — just this ridiculous survey asking us to rate our purchase. Pretty messed up.

Since there is no customer service or support number, i sent multiple emails—the only designated option to contact you for customer support/questions/problems. I sent 3-4 emails over approximately 4 weeks. No response to ANY of them. At this point. Im trying to cancel my order for full refund. Do better. As of now, you are awful towards your customers. Good luck keeping any of them especially if communication is ever needed about an order. I’ll never purchase from you again. zero trust.

We ordered a dining table and 6 chairs in June 2026…. The table and the 2 leather chairs came very fast, the other four chairs were to arrive by the end of September 2026…. I called to inquire only to find out they could not promise but the new arrival date they hoped to be Jan 2027. Now we sit with a mismatch of table, chair and 4 open spaces of which we will not fill with Burrow anything. Absolutely frustrating, $$ wasted and completely dissatisfied.

From ordering with knowledgeable staff to receipt of the products...5 star!!! Wonderful products!

For almost 2 months, I have been sending repeated follow ups to the customer service team requesting to help me order a replacement backrest for my burrow sectional (as the backrest fabric was stained, but the cover isn’t removable). I simply want to be able to order a replacement part and pay for it. It would be fair if they say upfront that they don’t sell the replacement part standalone, but they have assured me they can place a work order while putting me on indefinite hold for several months.

BUT To no avail - customer service keeps promising me they will send me an order link while also citing “high volume inquiries” in every response. 2 months of repeated follow up emails and same response. No way to contact over phone.

Impossible to get customer support to give you replacement if any of your furniture parts of damaged. It is clearly anti-trust, if this is done deliberately to force you to buy a complete new replacement.
Expect 0 customer support if you have a damage that needs replacement (even the wooden legs for the couches were filmsy when first purchased).