Burrow Reviews 

Speedy delivery, no damage to product, excellent quality!

Great shelves... love the wood, color and design.

Within a month the table developed cracks and chips in the veneer. A new table was sent which I gave to my son. It developed cracks after a few months.

Easy to assemble furniture. It looks great. My wife and I are happy.

The piece looks great esthetically, and the assembly was quick and painless. The reason I did not rate it higher is because there is a slight bowing in the center of the top panel with nothing but a laptop and lamp on top of it.

High quality sofa. Nicely firm cushions. Extremely easy to assemble. Basically screw on the legs and slide the cushion guards into the slots.

Ordered our sofa in February 2026, pieces of it started showing up in June 2026, after waiting three weeks for complete shipment one of the chaise was broken contacted customer service. It is now October 30 of 2026. I still have a broken sofa and no response from customer service. Haven't received a replacement or a refund.

It's really tough to rate both this sofa and my overall experience, but when I do the math, I think it's probably 3 stars. The couch itself has real potential - I like the firmness level, the style, and the "napability". However, two of the cushions (the ones I sit on the least) are already pilling and that happened in the first WEEK I had the couch. The other two have no wear at all - I can only assume the first two were from an earlier batch of fabric because that's SO odd to me. And two of the seat backs came permanently stained - which is where the customer service comes into the story. While customer service was responsive and at times helpful, at other times they simply were not - they sent replacement seat backs, but when those were stained as well, offered to just give me a fraction of the cost of the seat back in return to just keep it. When I reached out - pre-purchase - about how to buy a specific layout, the customer service agent gave me the wrong information and then customer service after the fact just shrugged their shoulders about. I think my headline is that they don't truly stand behind their product and that they need better quality control - this is a couch I almost certainly will be replacing in three-four years and that's a huge shame because I truly think the bones of it are good.

Locking mechanism of the drawers is obviously broken making the dresser functionally useless. Went back and forth 30 times with customer service to finally get them to issue a refund. They insisted a broken dresser be picked up by an outside company to get a refund.giant waste of time for a seriously inferior product.

Ok, the Shop integration is not the best. My order came in two packages, only one of which Shop tracked. They came on different days, and I first thought the order was missing pieces. Once the second package came it all made sense. The cabinet I ordered is excellent quality and was very easy to put together. Excellent product.

I love my couch. The dark gray is a lovely cool charcoal shade, and the fabric is holding up well after 6 months with multiple dogs. The only reason for 4 stars is that it took forever to receive and it came one piece at a time.

Product was poor quality. Damaged within 6 months but covered under warranty. Did not want another coffee table but they would not provide refund, store credit or an alternate product. Had to get another poor quality coffee table which I didn’t want.

Almost immediately after I built it, the top left drawer of my dresser kept getting stuck. I have to reach in, find the locking mechanism and turn it. There is no customer support number and, even though they started emailing me marketing emails often, I didn't hear back when emailing them for support. I am now having to work through chat.

Everything was fine but delivery updates would have been nice. I had to figure out how to find out what the delivery status was.

I had a superb experience with this company and their products are top quality. I would recommend them to anybody.

I ordered an additional piece for my modular sofa. The piece that arrived was faded and didn’t match the rest of the set. The company then misled me about the product line saying the line had been upgraded and the original furniture I bought no longer existed (even though they didn’t change the name on the website). They refused to provide a refund for their deceptive copy and marketing on the website. Will never order from them again.

I'll start with the good. The shipping was fast. It was easy to open, and as they promise, very easy to assemble. When we needed additional legs, customer service was super fast to invoice us and send out 2 extra legs.
Here's why it's a 1 star review. We've been a customer for 6 years. 2 years ago, we bought the exact same product that we bought in April, The Range Lounger with the Range Ottoman. One of the company's main selling points is that the furniture is modular, and if you ever need to add on, it will be no problem. Okay, well, two years later, we wanted to by the same product, because we loved our Range Lounger and Ottoman so much. Here's the thing, the new one is of completely different quality. The one that is two years old is still enjoyable to sit on, and it's used everyday. The cushion is still firm and doesn't sink, but the one we just got does not have the same cushioning. It began sinking so bad after a couple months. The cushion is mushy and hurts to sit on for my arthritic joints. If I had known the cushioning had changed for this product, I would not have bought it. I guess after a couple months, I could have attempted a return, but who wants to go through the hassle of taking it apart and figuring out how to send it back when the boxes were already thrown out. Probably paying a return fee as well. So, now we're stuck with a lounger and ottoman that we hardly use, because it's so unenjoyable to sit on. If you're going to change the materials of a product, please disclose it. The cushioning is the main part! It's crazy that two years later it could be so drastically different. After that experience and the constant emails I used to get, it drastically changed my opinion of Burrow. It seems like they're like a low-end box store, but with higher prices. It also made me trust them less and wonder if their materials are still non-toxic which is what drew me to the company in the first place 6 years ago.

I appreciated the convenience and expedience of receiving our dining room table and chairs to our door -step. We found assemble to be easy and within a short period our dining room was ready to go! The table expands for additional guests.

The sofa is not comfortable at all. Also, after 3mo or so, the cushions stopped holding shape. For the price, very disappointing.