Burrfection Store Reviews 

1,306
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like knives, whetstones, and cutting boards, noting their excellent craftsmanship and functionality. Many are impressed by the exceptionally fast delivery service, often from Hong Kong, and appreciate the secure, careful packaging. Reasonable pricing is also frequently highlighted by consumers. However, some customers noted issues with order fulfillment, such as packages held in customs, specific delivery requirements, or items not arriving as expected. A few also mentioned receiving products that were not always as described or had quality issues in specific instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the high quality and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the super fast shipping and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products and... See more

Price

Consumers generally express satisfaction with the pricing, often finding great quality products at very... See more

Order

Users describe positive interactions with order, with many reviewers praising the quick processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Learned of Burrfection during Covid times. Got really interested in knives and blade steels. Watched Ryky's videos on whetstones and sharpening many, many times. Eventually purchased seven knives,... See more

Rated 5 out of 5 stars

When I got into knives, I found burrfection on YouTube and learned so much from watching his videos. I am happy to support someone like Ryky, who is very knowledgeable and kindhearted to be sharing hi... See more

Rated 5 out of 5 stars

Thank you. Arigato gozaimasu. We purchased a MASAKAGE YUKI GYUTO 240mm. It is the finest knife that we have ever owned. Function and form are harmoniously blended; high craft and artistry... See more

Rated 5 out of 5 stars

I have been a repeat customer since 2022. Ryky is cool and he has made good videos on YouTube on handcrafted Japanese kitchen knives. I learned a lot. The store has a well curated stock and shipping t... See more


Company details

  1. Knife Store
  2. Home Goods Store
  3. Kitchen Supply Store

Written by the company

Burrfection Store sources knives from top Japanese craftsmen, and professionally designed sharpening products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,306)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product shipped right away and was…

Product shipped right away and was packaged with care. When product arrived it was in perfect condition and exceeded expectations. I was a little skeptical at first but I will recommend and definitely buy from here again!

5 January 2026
Rated 5 out of 5 stars

Solid company

I've ordered two knives from Burrfection. One was held up in customs for about a week, but it was finally released and will arrive today. The other knife was sent and received without any issues. Great quality and excellent customer service from Burrfection!!

12 January 2026
Rated 1 out of 5 stars

Order placed on January 4

Order placed on January 4, paid by card immediately. I received an email confirming the order, and since then nothing, no communication, no response to my attempts to communicate via their chat on the store's website. So I'll just write off the $220, which won't kill me, but I'm not happy that I fell for it.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Missing half of my order

I ordered a cutting board and a knife and when my shipment arrived it was already opened along the perforated tear strip with the knife stolen from it and two pieces of tape keeping what was left inside the box, fedex is offering me less than half of the value of the knife that "went missing." Fedex said the items where not insured but there was no option to insure them when purchased which considering the value of some of the items sold by burrfection is a must and I would certainly have done so if the option was there. I have attempted to reach out to burrfection previously detailing what happened and received no response. I have sent another email today as of writing this review in an attempt to find a solution as instructed by fedex. I would have liked to write a positive review as I am a rather big fan of bringing japanese knives to the global market and promoting smaller non mass production companies that make much higher quality items but sadly my experience has left me with no choice but to write a negative one. (update) After receiving an email from burrfection on the 12th of January stating they are going to sort out a replacement and get in contact with fedex, I have attempted to contact them asking for any updates with the progress of the replacement. It is now the 17th of March as of this update and I have heard nothing since the 12th of January. The other half of my order still has not been used because I don't know what's going on with the rest of it. I will continue to update this.

8 January 2026
Rated 5 out of 5 stars

All together positive experience.

Got the sharpening kit with holder, two stones and sink bridge and got great results with the unfamiliar setup. Good kit. I recommend. Website was easy to navigate to find the product I wanted. Shipping was prompt got there before Christmas.

22 December 2025
Rated 5 out of 5 stars

10/10 would recommend

When I got into knives, I found burrfection on YouTube and learned so much from watching his videos. I am happy to support someone like Ryky, who is very knowledgeable and kindhearted to be sharing his expert knowledge. I have purchased many times from his website and he always delivers fast and high quality goods. I would recommend checking out his videos on YouTube to learn something interesting/cool about knives. I would also recommend buying from Burrfectionstore.com as it is always a very smooth, fast & easy process.

28 November 2025

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