Bupa Reviews 

My recent telephone experience with Bupa dedicated Oncology support team was outstandingly excellent.
The Oncology Support Specialist
Larna, was empathetic, caring, brilliantly helpful and totally professional. Thank you Larna thank you Bupa 5 🌟 service.

I ask to cancel my OSHC and clearly ask them that I will get my money back 100% or not which their team make a promise I will get it LOL but in the end I got an email I will not get the money because the cancel effect on 19th of march 1 day after my boarding. I mean, I ASK you to CANCEL it 2 weeks ago and the first email I got write like it take effect on that day which clearly they just dont care to anyone who leave their company.
Well, Cant expect anything to this garbage company that can't even honest to their customers, bad customer service, bad policy 🙄
If you read this review and try to do Oversea insurance Please DON'T. It not worth it.

Worst wait time ever .. 70 minutes to see a staff member at Sunnybank shopping centre .. join up if you enjoy terrible service

I am extremely dissatisfied with the customer service I’ve encountered. I rang customs care and waited on hold for 1.5 hours, listening to music the entire time, and still, no one answered the phone. This level of service is unacceptable! I expect much better from a company that should value its customers' time. This has been a completely horrible experience!"

The worst customer service I’ve ever experienced. Once you get past the AI robot you still can’t speak to anyone. Avoid!

Currently 1 hour and 16 minutes on hold. Bloody disgusting

Worst worst WORST organisation to get help from. Take your money- then make you wait a MINIMUM of one hour on HOLD just to speak with someone. Absolutely DISGRACEFUL behaviour from a health insurance provider.

Absolutely useless. So they let you pay a few hundred a month and you think you get to see a doctor when you need it. But they will tell you that in the first few years everytime you need a doctor you will have to provide your medical history of years to prove it wasn’t pre existing. So basically everytime I need to see adoptive they make me chase the nhs go for weeks and weeks to fill in the form to prove it wasn’t pre-existing.Now even with urgent cancer suspicion I am told I can’t see a doctor with without the form. My nhs gp takes weeks. The Tumor keeps growing whilst I pay for private health care who refuses to help me even with cancer suspicion. Absolutely useless. Do not sign up bc you will pay for literally nothing than stress and arguments.

Tried doing an online claim multiple times. No response to help. Went instore to be told we don't do claims in store. Can't do online can't do instore given forms to send in the post. Where is the good old fashioned customer service gone absolutely no care factor for customers. What a disgrace this company is when you cannot do anything face to face.
No help provided to do online yet again. Go home download an app and hope to god it works cause we Bupa don't help anyone.

WORST CUSTOMER SERVICE among all health funds in Australia. Probably worst customer service across all over Australia. STAY AWAY FROM BUPA.

I recently signed up to BUPA through a Corporate offer which was offering 8 weeks free and some discount. When I approached my previous fund to cancel my policy they offered 12 weeks off and better premium price than Bupa. I called Bupa again to discuss the matter and guy ok call matched the premium with better discount but sneakingly removed the 8 weeks free from my policy WITHOUT TELLING ME. Plus, I was eligible for 2/6 months waiting time waiver for extras and that was removed as well WITHOUT INFORMING ME.

Then I lodged my extras claim and it was rejected, I contacted the customer service and they told me that 2/6 months waiting periods are removed as per your signup offer. I lodged my claim again and it stayed under assessment for 3 weeks. I contacted customer service again and again and again. You have to wait for HOURS AND HOURS TO TALK TO SOMEONE. And then they don’t even explain what happened, no apologies, my issue is still unresolved after waiting many days or frustrating customer service experience.

BUPA IS A PREDATOR IN THE MARKET.

I encourage other people to report them to Private Health Insurance Ombudsman.

Pay $10 extra with any other fund to save your sanity and loss of hours and hours dealing with WORST CUSTOMER SERVICE AND PREDATORY PRACTICES.

BUT STAY AWAY FROM BUPA

Pathetic service
Online doesn't work
currently on hold for nearly 2 hrs
This is what we pay massive premiums for in Australia

Bupa has the worst customer care possible in any industry . Constant ghosting, incomplete chats, repeatedly asking for the same information again and again. They will suck the soul out of you if you try to get a claim addressed. It has been a year and I am providing them with the same information every day. I dont know how other insurances are but please dont buy Bupa.

Poor customer service.. Been in queue for 40 mins and still no answer.. not even answering chats..

if I could give 0 I will , this is an rubbish company !

If I could give Bupa 0 I would. Contact them to cancel my health insurance. Contact them several times online. No response. Called several times. On hold for 20min. each time. No answer. They eventually sent me a number to call. Called and no answer after 20min. Really hopeless service. See ya Bupa. Your bottom line is all you care about.

Terrible company. Do not trust your health to these people.

The real product and what the sales people mentioned was covered definitely not inline...

Frustrating that the only communication is through WhatsApp, they are slow to respond, rely mostly on automated messages and the whole experience feels like it is being run as cheaply as possible with no allowance for good customer care or attentive service - not good enough given what they charge

I had Bupa overseas health insurance for my parents. Now they have returned home. I have filled out the authority form, cancellation form, and flight tickets on hand. On a call, I was informed that it had to be from a chat. After a long wait in a chat, I finally had an agent named Elena. I submitted all the documents and the authority form. Then she asked me to log out from my parents' account and start a new chat. I am the account holder. I have bought a policy for my parents through my account. I find that these agents want to transfer from one to another without resolving the issue. Very much frustrating dealing with these agents.