Bupa UK Insurance Reviews 42,095

They are prompt and forthcoming on their advise, appointment, booking and pre-authorisation.

I'm very satisfy of Bupa services, they can resolve most of my inquiry and health problem.

Always great. Insurance is expensive but is so efficient. I am seen and treated rapidly. Bupa gives me the ability to relax, not worry but get on with addressing any health issues. All is paid already!

My claim was sent and I received a positive response very quickly and the money went into my account seamlessly, so very happy with such an easy transaction. Thank you.

It has been a really easy process. Made easy from who ever you spoke too. Great overall service.

The dental insurance policy offers good value for money. Bupa's website and app is very easy to use to make claims, claims are assessed quickly and paid promptly. Bupa's customer service is also very helpful and professional.

Used the BUPA app to get procedure authorised, on a Sunday would you believe and was authorised within an hour, incredible service. Cannot fault customer service and response from start to finish. Stayed at BUPA approved Chaucer Hospital in Canterbury, all staff brilliant. Excellent outcome after procedure, very happy.

Always helpful on the phone with any enquiries

I went to the Holly Hospital in Buckhurst Hill, couldn't be more appreciative of the reception staff there, especially Zoe, I was in a bit of a state and wasn't sure what to do but she managed to calm me down and help me

Quick and easy, Excellent service. i had a visit to the dentist and even though I had to pay in full after the appointment it didn't take long for me to have payment from Bupa. Would definitely recommend.

It was really easy to get an emergency appointment and it was straightforward to claim dental insurance

Quick and easy to book appointments, staff is helpful and friendly, it’s quick to get to someone on the phone with low wait times (if any). Overall excellent service and worth the price

Great experience with bupa, it makes getting the care i need much quicker and being able to organise the consultation and scans around my work schedule much less stressful also the staff at park Hill Doncaster have been great.

Really to difficult to get what i wanted

I went through the video assessment (it was very professional and friendly) to get a referral for my neck problem . The assessment was completed and appeared on the BUPA app next day, stating i do not have to di anything BuPA will be in touch within 48 hours. Unfortunately i never got any response or an actual referral. All on an app and no one to talk to. Not a great experience and not sure what’s the point paying for the cover when i cannot get to see a doctor or even discuss my case to understand how i can get help.

Every time I need medical help I know I can rely on my Bupa insurance a 100%. I consider myself lucky because my employer pays for my business coverage. I used both my health insurance and my dental insurance this year and they were a great advantage to access the absolute top specialists both in health and in dental care. Submitting claims is super easy and the Bupa app helps me understand what is being paid out and what I need to cover as a co-share. The customer service is always spot on and can answer my queries in a timely and professional manner .I only can recommend it to everyone.

Great service and quick. Good communication with doctors online and very supporting

Excellent dental service received

One of the worst health insurance providers I’ve had in the UK. Claims processing takes far too long, mistakes happen far too often, and there are endless follow-up questions sent to doctors as a condition for approving future claims. Overall, the experience has been frustrating, limiting patient recovery, inefficient, and far below expectations.

Excellent service. Fast turnaround of medical assessment. Great communication from all concerned during claim process.