My GP referred me to see an ENT (ear, nose and throat) consultant and I received a letter from NHS Lothian saying the average wait time is over 2 years!! Thank goodness I have a BUPA policy as was abl... See more
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Review summary
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Very efficient handling of the calls, one to deal with access to a pre-existing Bupa account, the other with a new claim for which they have organised an ALP the same day. All follow up emails and con... See more
Company replied
I had a medical concern and couldn't get an appointment with my GP as quickly as I wished. So I rang BUPA and arranged an appointment for that day with their GP facility. The doctor could not have b... See more
Company replied
Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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It's fine
It's fine. I would score higher if I didn't get sent an email or SMS asking for a review every time I pick my nose
13 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your feedback and apologise for the excessive review requests.
apparently went in to early
5 May 2026
Reply from Bupa UK Insurance
Thank you for taking the time to share your feedback.
Very efficient handling of the calls
Very efficient handling of the calls, one to deal with access to a pre-existing Bupa account, the other with a new claim for which they have organised an ALP the same day. All follow up emails and confirmations received without delay. Also very professional yet friendly on the calls.
1 May 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback. We're happy to hear that your calls were handled efficiently and that you received prompt follow-up emails and confirmations. It's great to know that you found our service professional and friendly.
Smooth and simple claim process with…
Smooth and simple claim process with quick payment
30 April 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found the claim process smooth and simple, with quick payment.
Reply from Bupa UK Insurance
We appreciate your recommendation and are so glad you found our service superb, friendly, and quick.
I have bupa through work.
I have bupa through work and the person I spoke to was spot on and diagnosed it on the phone. And set up a physio appointment for me.
13 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're happy to hear that the person you spoke with was so helpful and efficient in arranging your physio appointment. Thank you for sharing your positive experience!
Claim soreted quicky and comptently
1 May 2026
Reply from Bupa UK Insurance
We are happy to hear that your claim was sorted quickly and competently. Thank you for your positive feedback; it means a lot to us.
Far easier to access hospital and seen…
Far easier to access hospital and seen to in appropriate times
23 April 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are happy accessing the hospital was far easier and you were seen in appropriate times.
What a seamless and easy process
What a seamless and easy process. Every department I spoke to was helpful and made sure I knew what any next steps were. All the facilities I visited were so well kept with knowledgeable and friendly staff I am so happy.
Thanks again, what could have been a very difficult journey to navigate was easy and with zero stress.
29 April 2026
Reply from Bupa UK Insurance
We appreciate you sharing your review. We're happy to hear that you experienced a seamless and easy process and that every department was helpful in guiding you through the next steps. It's great to know the facilities were well-kept and the staff were knowledgeable and friendly.
Reply from Bupa UK Insurance
We're happy to hear that you've had a smooth experience with our claims process. Thank you for your positive feedback.
So far -so good
So far -so good. Efficient,fast and friendly service. Claim number issued. Procedure next month.
1 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're happy to hear that you found our service efficient, fast, and friendly. Thank you for your positive feedback; we appreciate you sharing your experience.
Easy to submit the claim
Easy to submit the claim. Claim paid out within 3 working days - superb efficiency!
2 May 2026
Reply from Bupa UK Insurance
We're happy the claim submission was easy and the payment was made quickly. We appreciate your positive feedback regarding our efficiency!
Reply from Bupa UK Insurance
We appreciate your feedback and are so happy you received really good service from our staff with quick results.
Great service and lovely staff
Great service and lovely staff! No issues at all throughout treatment and all staff were helpful.
8 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and 5-star rating. We are so glad to hear you received great service from our lovely and helpful staff throughout your treatment.
The ability to speak to an agent…
The ability to speak to an agent without delay to discuss options for selecting a local specialist was reassuring.
The cover in the care bundle was clearly explained with the knowledge I could contact again if any queries.
I was seen by a specialist within an acceptable time and treatment received appropriately.
The entire process was seamless and good communication throughout.
13 April 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback. It's great to know you found it reassuring to speak to an agent promptly and that the cover was clearly explained. We're happy the specialist appointment and treatment were timely and the process was seamless with good communication.
Reply from Bupa UK Insurance
We appreciate you sharing that our service was professional and helpful. Thank you for your feedback.
A professional, efficient and quick service
The service provided was excellent, from the conception of providing authorisation to the treatment provided was quick, efficient and was conducted professionally
13 April 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad to hear that the service you received was excellent and that the authorization and treatment were quick, efficient, and professional.
BUPA has been very good
Apart from one hiccough where BUPA initially refused to cover a test (but which was eventually resolved in my favour), BUPA has been excellent. Staff seem very well-trained and helpful (and they all seem so nice!) and getting authorisations approve and bills paid is very easy. I am really impressed as I tend to view insurers with suspicion on account of them usually trying to wriggle out of covering claims.
1 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're happy to hear that our staff's helpfulness and efficiency in handling approvals and payments impressed you. We're also glad the initial coverage issue was resolved to your satisfaction. Thank you for sharing your experience.
Reply from Bupa UK Insurance
We appreciate you sharing, and we're so happy payment was made quickly once you submitted your claim!
Easy to contact through my Saga…
Easy to contact through my Saga insurance.
Prompt contact after my consultation and I was able to settle my account straight away.
30 April 2026
Reply from Bupa UK Insurance
We appreciate you sharing your experience. We're happy to know you found it easy to contact us through your insurance and settle your account promptly after your consultation.
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