Banner for Bunny Bistro

Bunny Bistro Reviews 

1,238
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of products, including dust-free bedding and excellent hay, often described as first-class and fresh. People appreciate the wide variety of treats and forage options available, keeping their pets engaged and healthy. Reviewers also find the prices very reasonable, offering great value for money. The company's delivery service is frequently highlighted for its speed and efficiency, with items consistently arriving quickly and well-packaged. Many consumers note the overall excellent service and reliability, making them happy to recommend the company for its products and smooth experience.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent and fresh items that... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are excellent,... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Price

Reviewers express satisfaction with the pricing, consistently describing them as competitive, decent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more

Rated 5 out of 5 stars

Always buy the big 1kg bags of plantain for my elderly bunny since he had an operation to remove a tooth root abscess he won't eat any type of hay (I have tried 100s) but he loves plantain especial... See more

Company replied



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,238)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Love My Bunnies and they love Food

To be honest, well regarding the dandelion roots nibbles, it used to be great to have them separately sold, like you used to do at the beginning. Despite being nibbles, they are still very nobbly and very hard to chew. I still have to break them up as my bunnies have had tooth problems. When you say nibbles, it should be very tiny pieces for them eat and chew. Also, l find a lot of dust and in their leaves which l have no clue how you'll break them down. Half of all the leaves, like dandelion leaves, there are some nice leaves and a lot of crumbs like dust, which is very harmful for bunnies respiratory. When we want just leaves, it shouldn't be powdered down. Otherwise, your products are quite good quality.

1 May 2025
Rated 5 out of 5 stars

I never write these reviews but...

I never write these reviews, buy I was absolutely suited with the items we ordered for our bunny so thought it deserved some recognition 💕 everything came soo fast and the Easter box was beautifully wrapped. I will definitely be ordering again, likely on a regular basis 🐇🥰

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products

Everything I order from here is always fabulous, my guineas love it and it smells amazing! I have ordered several times and am very happy with the amounts and quality, also a speedy delivery too. Thank you.

29 April 2025
Rated 5 out of 5 stars

Full of Easter goodies

The forage box for Easter was, as per previous ones, filled to the brim with goodies for the bunnies. It was beautifully packaged and had a handy guide to identify the contents of each bag. Such great value too!

7 April 2025
Rated 5 out of 5 stars

Blossom Bars

The blossom bars are an absolute win with my rabbits.

All the treats my bunnies love so no complaints from me. A fantastic company and always fast delivery.

7 April 2025
Rated 5 out of 5 stars

So pleased I found Bunny Bistro

So pleased I found Bunny Bistro, the website is easy to use, quick delivery and my rabbits love the herb and flower mix, they get so excited when I get the box out and the 1kg bags make it affordable.

3 April 2025
Rated 5 out of 5 stars

Excellent quality

So easy to order, first class products, I always know that our bunnies are going to be very happy with the quality of the dried dandelion leaves and the plantain. Even better, delivery is speedy.

1 April 2025
Rated 4 out of 5 stars

Great products and service

Great products - dandelion roots, Hippy Herbal Haze x3 types. Arrived very quickly. Bunny loves them.
My only issue, and the reason they got 4 stars not 5, was the amount of bubble wrap included in the package (way too much).
However, I messaged Bunny Bistro with my concerns and they replied the next day stating they had previously had issues with the Hippy Haze containers breaking in transit, hence the extra packaging. They said that they are currently reviewing their packaging so hope to be more eco friendly soon.
I would recommend

26 March 2025
Rated 4 out of 5 stars

SQUARED UP

I placed an order for my 2 bunnies I ordered 4x pack of Blossom Bars but was only delivered 1x pack of Blossom Bars contacted them 3 times over it was completely ignored 😡

I received the items that was missing and a couple of things extra for my rabbits as you can see Bunny Bistro have responded here I've checked emails nothing possibly went in spam folder bit of a mess mistakes happen but rectified mistakes are where your reputation starts and ends I except the mistake I except the apology and we are all squared up I'll move on the products and business is very good this situation is unfortunate

14 March 2025
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hello Leanne,

I’m so sorry to hear that you feel this way. We truly value each and every customer, and it’s never our intention for you to feel scammed or unheard.

We do have records of you reaching out on two occasions, and we responded requesting further information to help resolve the issue. I apologise if our replies didn’t reach you — I completely understand how frustrating that must be.

I’ve just sent you another email so we can assist you further. Please keep an eye out for it, as we’d really like to make things right and ensure you have a positive experience with us.

Thank you so much for your patience, and I look forward to hearing from you soon.

Warm regards,
Megan

Rated 5 out of 5 stars

Happy piggies

My guinea pigs where very happy with their snacks. They came well packed and was delivered very fast. I will order again.

21 March 2025
Unprompted review
Rated 3 out of 5 stars

Great products, could be packaged better

Bags came in an oversized box with no packaging to pad them out, usually a large amount of dust in the bottom of the bags. I understand this is unavoidable due to teh nature of the product, but being battered around in a box that's twice the size it needs to be is not going to help.

4 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look