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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their effectiveness, consistent potency, and appealing characteristics like smell and flavor. Many also appreciate the variety and selection available, as well as the discreet packaging and clear communication regarding product details. However, some people were dissatisfied with the customer service and response times. Reviewers often report difficulties in getting replies to their inquiries, especially when issues arise with orders, such as missing items or payment problems. There are also mixed opinions regarding the overall order experience, with some customers experiencing delays or problems with their shipments.

What people talk about most

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant issues, such as missing... See more

Product

People report ambiguous experiences with product. Many customers praise the quality, describing items as... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a significant... See more

Customer service

Clients share negative opinions on customer service, with many reporting that support is "next to nil."... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the strong, fresh, and potent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ordering and honestly surprised how cheap it was for the amount I got. Quality wasn’t top-shelf but way better than expected at that price.

Company replied

Rated 4 out of 5 stars

Ive ordered a couple times now and the grade is good for what you pay for sure. Definitely worth the money imo anyway, and Ive smoked for over 20 yrs now. Had an issues 1 time with payment but it all... See more

Company replied

Rated 4 out of 5 stars

i received a lower quality order on Aug. 15. . So i returned it to Bulk Buddy at my expense . UPDATE : Sept / 03 / 2025. I contacted BulkBuddy and they have shipped me a replacement order .... See more

Company replied


Company details

  1. Cannabis store

Written by the company

Welcome to Bulk Buddy, your premier online cannabis dispensary in Canada. We excel in providing an exceptional shopping experience, allowing you to effortlessly buy cannabis online from the comfort of your home. Our extensive range features everything from premium cannabis flowers and potent concentrates to delicious edibles, soothing topicals, and high-quality CBD products. Each item is carefully chosen to ensure maximum quality and potency, meeting the highest industry standards. As a leading Canadian online dispensary, we're committed to delivering exceptional customer service and superior cannabis products to our clients nationwide. Whether you're a seasoned cannabis user or new to the world of cannabis, Bulk Buddy is here to help you discover the perfect products to suit your needs and tastes. Explore our wide selection today and experience the convenience of buying cannabis online with Bulk Buddy.


Contact info

3.3

Average

TrustScore 3.5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice Service

The support team is outstanding! I had a question late in the evening and still got an answer within minutes.

30 September 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

Great experience, as always

I've recommended them to several friends already.

18 September 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

Placed an order paid for the order the…

Placed an order paid for the order the order was dropped off at post office and an hour later canada post goes out on strike I love BB but nobody has answered my messages when I tried the online chat just don't know what to do it suffered from chronic pain and all my money is tied up in my order

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I love how many ways they give you to…

I love how many ways they give you to save money. Between sales, reward points and mix-and-match options, I never feel like I'm overpaying. It makes it affordable to try new strains regularly. On top of that, the quality never drops even when prices are low.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I bought some CBD Products

I bought some CBD Products, very good Stuff! I will order soon again, Thank you for the discount.

4 September 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

I'm thrilled with my order from…

I'm thrilled with my order from BulkBuddy! The delivery was fast, the product quality was top-notch, and the customer service was very friendly. The discounts and wide selection really impressed me. Will definitely order again!

10 September 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

Bad batchs

They gave me 3 bad batches, I contacted them and no answer, I tried to give a bad review on a product in their website and they don't accept my review LOL!! So I put it there so people can know. In the past it was ok but this time they gave me expired weed wow.

20 August 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 1 out of 5 stars

Cancelled order that was paid for and not responding

A month ago I would've recommended them. I used them for a few years now. Last week put in order sent payment and then nothing. No tracking number nothing. Emailed them asked what was up and was told they were going to message payment dep. Well now I am being told basically oh well.. was told to cancel payment - can't was automatically deposited.. was told to get a hold of my bank and report it as fraud- the email they provided! Then I was told to resend the money to another email( how bout you give me my money back first then maybe) and now they are just ignoring me and not responding. So after years of buying from them every month they are refusing to fix the issue that was on their end. I even took into consideration that maybe their guy ripped them off too and asked for at least half of my order to be sent but nope they are just ignoring me . So I guess after years of service they have no problem stealing from loyal customers

And to bulk buddy if you even think of replying to this to email you with my issue . I have several times. You are still not doing anything about it and it was your mistake not mine

27 August 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 4 out of 5 stars

This BulkBuddy return / Aug. 15 / 2025 is to update a review on bulk…

This is to update a review on bulk buddy from Aug. 28 / 2025.
I had ordered and received a shipment from BulkBuddy rec’d on Aug 15.

**** UpDate **** on Sept. 3 / 2025 -
I have heard back from Bulk Buddy !
I’m expecting my replacement item soon ! Bulk Buddy credited me with points to even choose the specific items I fancied, which was great to see .
Thanks Bulk Buddy !

11 August 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

They are really trustable they dont…

They are really trustable they dont answer right away can take hours sometime but I had a couple issue they cant have no control on and they solve it Quick if there Any issue with quality .lost package anything u can think off they will hook u up ,my very first order was lost by cp i had to wait and shit i was angry thinking I got ripped off ,they hook me up with credit i change the courrier everithing went good I placed at least 10 other order after that and I had no problem ,they are the Best ,quality variety,Price and service

30 August 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 4 out of 5 stars

replacement order - being shipped / Sept. 3 / 2025

i received a lower quality order on Aug. 15. . So i returned it to Bulk Buddy at my expense .
UPDATE : Sept / 03 / 2025.
I contacted BulkBuddy and they have shipped me a replacement order .
So I will update asap once i have received the replacement. But things
are looking better . Thanks BB !

Dan
Barrie/ Ontario !

25 August 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 5 out of 5 stars

Great success!!!

I’ve had nothing but success with Bulk Buddy. Buds are high quality, very fresh (usually less than a month old..) and prices are well below those found at a dispensary.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Paid Order cancelled PLUS NO RESPONSE

I made an order, paid for it through e-transfer received no tracking number so I checked my account and it says my order has been. What!!
Tried the live chat with no response.
Tried email with no response.
Will report to my bank
Will report to Consumer Protection
Will report to CRA

28 July 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 5 out of 5 stars

Big Shoutout to BB Team

Thanks very much to Bulk Buddy BC Team. I had an issue with BB BC which they solved it very nicely & granted me with store credit so i will definetly shop back from Bulk Buddy

So if anyone out-there has any issue simply email them & they will be glad to help you
Thank you once again BBTeam
Apreciated ♥️

30 July 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.


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