I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped. EDIT: the compa... See more
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Review summary
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Ordered a wooden coffee table and got a very different table. What I got was a flimsy plastic table that weighs nothing, looks completely different and has zero structural integrity. For almost 250 do... See more
Company replied
While the order was smooth, and the shipping somewhat smooth after initial lack of response, the item when received was shocking bare for the US$200+ pricing - one would expect a midrange to a sub pre... See more
Company replied
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a... See more
Company replied
Company details
Written by the company
BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
Contact info
United States
- bulbsquare.com
2.3
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Realy great customers services !
I had a Little trouble with the connexion. It wasn’t working well. They take time to help me and see what de problème could be. After some talk, the send me knew parts to try it and everything was working well after that. They made sure I was ok and satisfied !
18 November 2024
Unprompted review
Reply from BulbSquare
Dear Customer,
Thank you for sharing your positive experience with us on Trustpilot!
We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
Lily
Bulbsquare Customer Support
Never buy from this company
BulbSquare misrepresented their light fixture on their website. It stated it was black, but was a shiny silver. When I asked to return it, because it wasn’t black, they refused. Terrible service and cheap looking product. Never buy from them.
14 November 2024
Unprompted review
Reply from BulbSquare
Dear Customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Bulbsquare
Excellent customer service
Shipping took awhile (which is expected) and customer service was excellent when I reached out with concerns. Then after installing the until I realized my household had thrown the lenses out that close in the light. I simply emailed customer service asking if replacements were an option. They emailed back within a day and were extremely helpful. I will definitely use this company again.
16 October 2024
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
POS SCAM
Any glowing reviews on this site are clearly written by hired minions. Do not buy from here. I basically concur with every bad review here. Light is a POS and they won’t issue a refund. That’s after I had to fight to get them to send missing parts to me. Twice. I’m so angered that they’re allowed to exist at all and that there aren’t stricter regulations preventing this scam. Bulb square don’t you even insult me with a BS response to this review! DON’T YOU EVEN DARE!
25 September 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
They have always come through for us on…
They have always come through for us on our productions. Very happy with BulbSquare. Responsive, quick to ship, products arrive in good condition.
18 September 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
Beware
Beware! This is a Chinese scam company. Do not buy anything from them. The lamps I ordered came damaged and despite the fact that they sold me an insurance and gave a money back, safe shipping guarantee their insurance partner did not pay anything. The lamps were also very low quality.
28 August 2024
Unprompted review
Reply from BulbSquare
Dear Gina,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
Lily
Excellent BulbSquare Customer Service
BulbSquare Customer Service calmed my fears about ordering internationally. All of my questions were answered thoroughly and promptly by name, and I had a lot of questions due to my inexperience ordering internationally. Mainly, I learned tracking starts only when when order reaches destination country and passes through Customs. I call it the silent period unlike domestic ordering. Quality and beauty far exceeded my expectation.
16 August 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
Nice product and good customer service
I’m very pleased with my purchase of Retro Pleated Umbrella Shaped 1-Light Decorative Table Lamp. Would have been helpful to include a parts list and assembly instructions. Customer service was excellent.
7 August 2024
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Outstanding customer service
After initial difficulties with a first set of lights, and a change in manufacturer, I am thrilled with my lights. Could not find comparable in Canada and price was spot on.
Additionally, the customer service I received was outstanding. From the moment I reached out about the first set of lights until the second set were installed and working properly, I had prompt and responsive service from Rita at every turn. I will absolutely order from Bulb Square again!
2 August 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
WOULD NOT OFFER A REFUND
Product did not match the description, the fixture was cheep quality and the return process was impossible. I ended up disputing the charge with my credit card because they wouldn't issue a refund. I would stay away from this company. It's a foreign company marketing to the US of some sort using direct shipping from China.
31 July 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Bought 3 ceiling fixtures NONE qworked
bought three fixtures, none worked, flashing, not coming on, blinking, horrible. i could ship back to HONG KONG! but cost more than lamps, what chep, lousy products! DO NOT BUY THEM!
10 July 2024
Unprompted review
Reply from BulbSquare
Dear Joshua,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you’ve encountered with the fixtures you purchased from us. This is certainly not the experience we want for our customers.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you for giving us the chance to improve and fix this. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Ava
A Nightmare Experience
To all potential customers, heed this warning: do not buy from Bulbsquare.com.
My experience with this company has been disastrous. Here’s why:
1. Incredibly Long Delivery Times: I moved into a new house and placed my order in February. Despite their website confirming a delivery timeline of three weeks, I received the first batch of my order in April and the second batch in May. In total, I waited four months for my order. This is absolutely unacceptable.
2. Customer Service: The customer service at Bulbsquare.com is the worst I have ever encountered. They consistently blamed delays on material shortages and falsely promised that my shipment would be ready in a week. This promise was never fulfilled.
Here is the response from customer service:
*"We've encountered some delays due to understaffing at the copper factory".
*"We are awaiting materials from the copper factory, and we estimate that it will take approximately another week before we can proceed with shipping."
Their communication was nothing but a string of empty assurances and fake timelines.
3. Incomplete Orders: When the lights arrived, most were missing installation kits. This oversight added another layer of frustration to an already horrible experience.
4. No Return Policy: To make matters worse, if you decide you no longer want the lights, you cannot return them. The customer service confirmed that returns to China are not possible.
Here is the response from customer service.
"in the future, even if you refuse to pay, they cannot be returned to China. If we were to resend the lights, the combination of production time and air freight would still result in a considerable delay."
5. Management: Trying to escalate the issue is futile. Even if you request to speak with the operations manager, you will only receive an email response offering a discount to close the matter. They do not address the root issues of delay.
In summary, dealing with Bulbsquare.com has been a nightmare. They have proven to be unreliable, unhelpful, and dishonest. Save yourself the stress and avoid this company at all costs.
12 July 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Rita helped us resolve some problems…
Rita helped us resolve some problems and was phenomenal in customer service. Our chandelier looks beautiful!!
20 May 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
Quick service!
One of the led panels was malfunctioning and they were able to send replacement part and video tutorial on how to fix it. From the purchase to solving the issue, communication was very quick and helpful everytime.
2 June 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
Went above and beyond!
Needed a really hard to find glass leaf for a chandelier that was installed in our house prior to us purchasing it and they were able to match it and send us a replacement. The entire process took less than 30 days from our first email to Bulbsquare until we received the new part! Thank you!!
24 May 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
45 days later
Ordered last May the 3rd, the Modern Creative Bear Iron Glass 1-Light Wall Sconce Lamp.
It has been more than a month now, and not received yet. Chat online is off to get an update on the shipment.
I wish I can hear from my order since the money has been taken.
Thanks,
3 May 2024
Unprompted review
Reply from BulbSquare
Dear Clémence Pop,
Sorry for the late reply.
Thank you for taking the time to provide feedback on the issues you encountered. Based on the information you provided, we obtained your order number: #B24445, which was placed on May 4th. The transportation method you chose is sea transportation, and the transportation time is 20~25 days. Your order was sent on May 11th, you can track it here:
https://www.canadapost-postescanada.ca/track-reperage/en#/details/LV999224522CN
You can also track it here:
https://t.17track.net/en#nums=LV999224522CN
According to tracking, your package is on its way to Canada Post. It will arrive to you around June 1.
To make up for our apology for not responding to you in time and thank you for waiting, we are willing to provide you with a 5% product discount. Could you kindly withdraw this negative review?
Best regards
Tina
I ordered 2 large solar lights.
I ordered 2 large solar lights to mount on my garage. The solar receptors were large, and produced good light. They are very attractive units. The lenses were different in colour, and when I contacted the retailer they were apologetic and sent a replacement light.
I was told I could keep the original. Which was good, since the packaging was lacking and there was some damage that I noticed later. Overall, the service was very good, and would buy from them again. They are a little pricey, but the quality seems good, and even came with a remote for each light.
10 May 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
My experience was excellent
My experience was excellent! The lights are beautiful, work perfectly and arrived in perfect condition. Their customer service (my rep was Rita) was better than many US companies I have dealt with. Always a timely response. Always resolved any questions I had. My lights arrived even earlier than anticipated. I would definitely purchase from them again.
30 April 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
Lamps have cheap quality and they are expensive
The lamp I bought is the Contemporary Scandinavian Solid Wood Iron Cylinder Shade 1-Light Wall Sconce Lamp For Bedroom. I received it in good shape but I had to assemble it which is fine. The parts are of very poor quality. The screws don't turn properly on the bolt and you can tell their quality because of the casting that shows a line around the screws. They are also scratched and more importantly was the arms of the lamp. They look cheap plastic with some residual oil stain you can't remove because the plastic absorbed it.
The shop looks like they are selling high end products. It's a ruse. The price isn't even cheap considering the quality you get.
I will see if I can even return it since it's ship from China.
Update: they want to give me a partial refund on a new product that I request to return the same day I received it. In reality they charged me more money without any reasons and then refund this extra charge. I am still waiting for the refund of the total cost of this product.
Update 2: I have sent proof that you charged me $42.27 and $16.91 and then refund then back. Therefore you didn't refund me anything.
Update 3: they claim to be willing to refund me but never did and focus more on this review than providing a good service. I have give up my $180 and move on. Don't buy from this store unless you are willing to take the risk of losing the money. Their store is advertising the wrong quality product and there is not any descent customer service.
26 April 2024
Unprompted review
Reply from BulbSquare
Dear Fouhay,
We are very sorry that our product did not satisfy you, your feedback will help us improve our product.
Based on your refund request, my colleague Ave processed a 35% refund for you yesterday. The refund will be returned to your account within 48 hours.
We noticed that you left a negative review on the website. We apologize again for your dissatisfaction with the product. To show your support for our service, we can provide you with an additional 5% discount on the product. Can you withdraw this negative review? If you are willing, can you contact us at support@bulbsquare.com? We will process your refund.
We look forward to your reply.
Best regards
Tina
Update:
Dear Fouhay,
We thank you for raising your concerns and we are working hard to improve our services.
On May 7th, we processed your partial refund, you can track it here:
https://cdn.shopify.com/s/files/1/0553/0107/9240/files/171542526065.png?v=1715425289
On May 9th, the refund was deducted from our account, you can track it here:
https://cdn.shopify.com/s/files/1/0553/0107/9240/files/17154253795563.png?v=1715425409
We would like to clarify: We cannot charge your account without authorization to debit.
Could you recheck your account? You can also inquire with your bank with the Acquirer Reference Number (ARN): 74481324129000001729394, 74481324129000001741258.
We value your request for a full refund, and if you are willing to withdraw your negative review, I guarantee that we will provide you with the total cost of the product.
How does that sound to you?
Best regards
Tina
Unfortunately I didn't do my homework…
Unfortunately I didn't do my homework on this company and learned my lesson the hard way. This is a scam company. The light we received is of poor quality, not to US safety standards and a huge fire risk. The company disguises the fact that they're not based in the US, and then informs you that you're responsible for any return shipping to China. They offer a partial refund for you to keep the item -- which I'm guessing is their business model as they'd still turn a profit on these cheaply constructed products. Don't make the same mistake I did!
30 April 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
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