The shipment has still not arrived, however it has been almost two weeks since i have ordered it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No instruction book only a barcode. Very very slow delivery. However enjoyable
Company replied
Car looks amazing ,everything was complete and easy to follow! Delivery took a little long, the tracking system is weird to follow (didnt update that much)and the box was almost destroyed but overall... See more
Company replied
Ive ordered 2 sets before this one, 1 was perfect, the other one had a missing piece but solved with a 1x1 flat smooth tile but thats not the problem, I love the looks of those but ive ordered on t... See more
Company replied
Company details
Written by the company
At Minibricks®, we turn bricks into dream cars! Explore our premium building sets, designed to bring iconic vehicles and creative designs to life with unmatched precision and quality. Whether you're building a legendary sports car or a custom creation, our kits offer a seamless and fun experience for builders of all ages. Join thousands of happy customers who trust Minibricks® for their ultimate building adventures. Have questions or need support? Contact us at info@buildminibricks.com. Start building your dream car today and experience the joy of turning imagination into reality!
Contact info
Carretera Fuencarral 44, 28100, Madrid, Spain
- info@buildminibricks@.com
- buildminibricks.com
3.3
Average
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam- Placed order and never heard anything…
Placed order and never heard anything from company for over 2 weeks! When I finally got connected with their Ai support, it was useless and refused to provide a return or refund even though my order was still processing after two weeks. Would not connect me with a human. Beware of this company!!!
UPDATE: yah, thats for the automated review response. I HAVE contacted info @ minibricks.com several times only to be told my order is still processing after 2 weeks and they cant cancel it or refund me. Me, along with about 15 other people that left a review on trustpilot. Read your own reviews minibricks.
Really glad you replied to show that you are offering support when you are not.
7 December 2025
Unprompted review
Reply from Minibricks
Hi Kam,
Thank you for taking the time to share your experience, and we’re truly sorry to hear how this situation has felt from your side. We completely understand how frustrating it is to wait without clear updates and to feel like you can’t reach a real person.
We’d like to clarify that the AI chat on our website is only a first contact tool, but all email support is handled by real people. We’re very sorry if this wasn’t clear and if it caused confusion or frustration.
Kam, please contact us directly at info@minibricks.com and our team will personally review your order as a priority. We want to give you a clear update and find the most appropriate solution for you, whether that’s a shipment update, a refund, or another resolution.
We genuinely appreciate you bringing this to our attention and are sorry that your experience so far hasn’t matched what we aim to offer. We hope you’ll allow us the chance to make this right.
Kind regards,
Minibricks® Team
Absolute scam of a company
Absolute scam of a company. Ordered weeks ago with no update. When I eventually quoted their cancellation policy to say I want to cancel the order as it’s not yet been despatched they magically despatched the item. Still no sign of it and the tracking page shows nothing.
Customer service does not exist.
They are clearly paying people to leave positive comments on their social media telling everyone it’s worth the wait.
Avoid at all costs.
**Update**
I’ve asked for a return label 7 times with unsurprisingly no response.
17 December 2025
Unprompted review
Reply from Minibricks
Hi Eleanor,
Thank you for taking the time to share your experience. We’re truly sorry to read how this situation has made you feel, and we completely understand your frustration given the lack of clear updates and the confusion around the shipment and tracking.
We’re especially sorry that the communication so far has led you to feel that customer service was not available. That is never our intention, and we regret that we didn’t provide you with the clarity and reassurance you deserved at the right time.
Eleanor, please contact us directly at info@minibricks.com and our team will personally review your order as a priority. We want to check the exact status of your shipment, clarify the tracking issue, and find a fair solution for you as soon as possible.
We also want to be clear that we do not pay for positive reviews or comments. Feedback, both positive and negative, is something we take seriously so we can improve.
We’re very sorry for the disappointment this has caused and appreciate you bringing it to our attention. We hope you’ll allow us the opportunity to make this right.
Kind regards,
Minibricks® Team
Ordered two cars from them two weeks ago..
Ordered two cars from them two weeks ago, no updates from them on shipping or order status other than their AI service chat bot saying my order hasn't shipped. I know it hasn't shipped, that's why I reached out to support. No response to any query on when it might ship. I get it, this time of year they might be busy. But if that's the case at least let me know you're behind on orders and give me an estimate on when my order will ship. I don't want to write my order off just yet, but I'm starting to wonder.
12/18 Update: You can see the response to my review below. I sent them an email asking about the status as they mentioned in their response. They responded by basically saying the same things they did in their response here, even offering me a coupon for a discount on my next purchase. But they still didn't address the question of if or when my order will ship. Exactly why would I want/need a discount on my next order if you've not even managed to ship the first one yet? A more appropriate response would be to tell me when you're shipping my original order, and if you can't do that, then offer to refund my money.
15 December 2025
Unprompted review
Reply from Minibricks
Hi Michael,
Thank you for taking the time to share your experience, and we’re really sorry for the frustration caused by the lack of updates on your order. We completely understand how worrying it is to wait without clear communication, especially when you’ve reached out asking for a simple shipping estimate.
You’re absolutely right, during this time of year we experience a much higher volume of orders and messages, but we should always be transparent about delays and timelines. We’re sorry that this wasn’t communicated clearly to you and that you were left wondering about the status of your order.
Michael, please contact us directly at info@minibricks.com and our team will personally review your order as a priority. We want to give you a clear update on where things stand and provide an honest estimate, so you’re not left guessing.
We truly appreciate your patience so far and thank you for not writing the order off just yet. We hope to have the chance to clarify everything and make this right for you.
Kind regards,
Minibricks® Team
No delivery / no Message
No delivery
No response to messages
Terrible. Hopefully PayPal can help.
16 December 2025
Unprompted review
Reply from Minibricks
Hi Christoph,
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused you. We completely understand how upsetting it is to have no delivery updates and to feel like your messages haven’t been answered.
This is not the experience we want anyone to have, and we sincerely apologize for the lack of communication so far. Your concern is completely valid, and you were right to expect a response and clear information about your order.
Christoph, please contact us directly at info@minibricks.com and our team will personally review your case as a priority. We want to check the status of your order immediately and find the best possible solution for you, whether that’s an update, a refund, or another appropriate resolution.
Thank you for bringing this to our attention. We truly hope you’ll allow us the opportunity to make things right.
Kind regards,
Minibricks® Team
AVOID!
Ordered an item over 3 weeks ago that hasn’t been shipped. Tried contacting their “customer service” 6 times and had no response.
Avoid.
27 November 2025
Unprompted review
Reply from Minibricks
Hi Charlotte,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. We completely understand how disappointing it is to wait over three weeks without shipment updates or a response after reaching out multiple times.
This is not the level of service we want to provide, and we sincerely apologize for the lack of communication. You were absolutely right to expect a reply and clear information about your order status.
Charlotte, please contact us directly at info@minibricks.com and our team will personally review your order as a priority. We want to check what’s happened, give you a clear update, and find the best possible solution for you as quickly as possible.
Thank you for bringing this to our attention. We genuinely hope you’ll allow us the opportunity to make this right.
Kind regards,
Minibricks® Team
Reply from Minibricks
Hi David,
Thank you for sharing your experience, and we’re truly sorry to read this. We completely understand how frustrating it is to feel there’s been no communication, and you’re absolutely right to expect clear responses and updates.
This is not the experience we want to offer, and we sincerely apologize for the lack of contact so far. Your feedback is important to us and highlights something we need to improve.
David, please contact us directly at info@minibricks.com and a real member of our team will personally review your case as a priority. We want to understand what happened and work with you on the best possible solution.
Thank you for taking the time to let us know, and we hope you’ll give us the opportunity to make this right.
Kind regards,
Minibricks® Team
Haven't received the goods
Haven't received the goods, the communication is terrible. Would not recommend.
9 December 2025
Unprompted review
Reply from Minibricks
Hi Toni-Lee,
We’re really sorry to read this and understand how frustrating this situation can be.
For privacy and security reasons, the Minibricks team can’t check or discuss order details in public reviews. Please contact us directly at info@minibricks.com with your order number, and the team will look into your case as a priority and help resolve it as quickly as possible.
Thank you for your patience, and again, sincere apologies for the inconvenience.
Kind regards,
Minibricks Team
I get these for my petrol head daughter…
I get these for my petrol head daughter and she loves them all.
10 December 2025
Unprompted review
Reply from Minibricks
Hi,
Thank you so much for your review! We’re really happy to hear you liked the cars.
They can be a bit challenging to build, but that’s part of the fun — and we’re glad you found them really cool in the end. Thanks for taking the time to share your experience.
If you’d like, feel free to share your finished build on Instagram and tag @minibrickscommunity — the community would love to see it.
Never received my order
Never received my order. Contacted multiple times via email and social media with no response. Absolutely piss poor customer service. Would rate no stars if I could.
6 December 2025
Unprompted review
Reply from Minibricks
Hi Courtney,
We’re really sorry to read this and understand how frustrating this situation must be.
For privacy and security reasons, the Minibricks team can’t access or resolve order details through public reviews or social media comments. Please contact us directly at info@minibricks.com with your order number, and the team will review your case as a priority and help you as quickly as possible.
We sincerely apologize for the experience and appreciate your patience while this is resolved.
Kind regards,
Minibricks Team
I really liked the cars
I really liked the cars. Kind of hard to assemble but they're really cool.
1 January 2025
Unprompted review
Reply from Minibricks
Hi,
Thank you so much for your review! We’re really happy to hear you liked the cars.
They can be a bit challenging to build, but that’s part of the fun — and we’re glad you found them really cool in the end. Thanks for taking the time to share your experience.
If you’d like, feel free to share your finished build on Instagram and tag @minibrickscommunity — the community would love to see it.
The design is exceptional
The design is exceptional! I never thought i could build my dream car, but minibricks made it happened! Looking forward for my next purchase.
5 December 2025
Unprompted review
Reply from Minibricks
Hi,
Thank you so much for your review! We’re really happy to hear you liked the cars.
They can be a bit challenging to build, but that’s part of the fun — and we’re glad you found them really cool in the end. Thanks for taking the time to share your experience.
If you’d like, feel free to share your finished build on Instagram and tag @minibrickscommunity — the community would love to see it.
Order never arrived
Order never arrived. I’ve sent numerous emails to the delivery service and to mini bricks and they were completely useless. Awful customer service and 0 help. Got told my parcel had arrived over a month after purchase yet it was never delivered. Still haven’t got my money back as they’re ignoring my emails.
18 September 2025
Unprompted review
Reply from Minibricks
Hi Kim,
We’re really sorry to read this and understand how frustrating this situation must be.
For privacy and security reasons, the Minibricks team can’t access or resolve order details through public reviews. Please contact us directly at info@minibricks.com with your order number, and the team will review your case as a priority to clarify the delivery status or refund.
We sincerely apologize for the experience and appreciate your patience while this is resolved.
Kind regards,
Minibricks Team
It takes for ever to ship
It takes for ever to ship
I placed my order 3 weeks ago and I’m still waiting for it to be delivered
1 December 2025
Reply from Minibricks
Hi Marian,
We’re really sorry for the delay and understand how frustrating this can be.
Due to a very high volume of orders during this period, some shipments have taken longer than expected. For privacy and security reasons, the Minibricks team can’t check order details in public reviews. Please contact us directly at info@minibricks.com with your order number (#63098), and the team will review your case and assist you as soon as possible.
Thank you for your patience, and sincere apologies for the inconvenience.
Kind regards,
Minibricks Team
shipping
it was shipped kinda fast, i think it was around 10 days max, but it was few days before christmas.
10 December 2024
Unprompted review
Reply from Minibricks
Hi,
Thank you so much for your review! We’re really happy to hear you liked the cars.
They can be a bit challenging to build, but that’s part of the fun — and we’re glad you found them really cool in the end. Thanks for taking the time to share your experience.
If you’d like, feel free to share your finished build on Instagram and tag @minibrickscommunity — the community would love to see it.
i loved the car models they are selling
29 November 2025
Unprompted review
Reply from Minibricks
Thank you so much! We're really happy you loved our car models.
If you ever build one, feel free to share a story on Instagram and tag us at @minibrickscommunity — we'll repost it so the whole community can see your amazing build!
Really cool Lego sets
Really cool Lego sets, my son was very impressed. Packaged nicely and uniquely and reasonable shipping times. Thank you
12 May 2025
Unprompted review
Reply from Minibricks
Thank you so much! We're really happy you loved our car models.
If you ever build one, feel free to share a story on Instagram and tag us at @minibrickscommunity — we'll repost it so the whole community can see your amazing build!
All of them look soo good
14 February 2025
Unprompted review
Reply from Minibricks
Thank you so much! We're really happy you loved our car models.
If you ever build one, feel free to share a story on Instagram and tag us at @minibrickscommunity — we'll repost it so the whole community can see your amazing build!
Reply from Minibricks
Thank you so much! We're really happy you loved our car models.
If you ever build one, feel free to share a story on Instagram and tag us at @minibrickscommunity — we'll repost it so the whole community can see your amazing build!
Avoid completely
Sent me my order of the white edition e30 with Four 1x8 flat plate bricks missing, I did a piece inventory and found all four of these pieces were missing and everything else was there
No matter how much I explained that this was a gift and have not got access to instructions they kept asking me to screenshot the steps and send, after my 4th time explaining they told me “if I actually needed these pieces” I would provide them with screenshots.
So in turn I do not want the replacement pieces as I have been accused of trying to get 4x 1x8 pieces for free as if I would gain anything by it. Extremely unprofessional customer service while trying to tell me they are eager to help. I ended up ordering replacement pieces myself elsewhere. AVOID
26 November 2025
Unprompted review
Reply from Minibricks
Hi Kian,
Thank you for explaining what happened. We're really sorry for the inconvenience and for how the situation made you feel — this is not the experience we want anyone to have. Providing screenshots is normally just a way for us to verify the exact piece, but we understand how frustrating this was, especially since it was a gift.
Please reach out to us at info@minibricks.com and we'll take care of this personally to make sure everything is resolved smoothly for you.
love all the cars especially the JDM…
love all the cars especially the JDM ones
24 November 2025
Unprompted review
Reply from Minibricks
Thank you so much! We're really happy you loved our car models.
If you ever build one, feel free to share a story on Instagram and tag us at @minibrickscommunity — we'll repost it so the whole community can see your amazing build!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.