The shipment has still not arrived, however it has been almost two weeks since i have ordered it.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No instruction book only a barcode. Very very slow delivery. However enjoyable
Company replied
Car looks amazing ,everything was complete and easy to follow! Delivery took a little long, the tracking system is weird to follow (didnt update that much)and the box was almost destroyed but overall... See more
Company replied
Ive ordered 2 sets before this one, 1 was perfect, the other one had a missing piece but solved with a 1x1 flat smooth tile but thats not the problem, I love the looks of those but ive ordered on t... See more
Company replied
Company details
Written by the company
At Minibricks®, we turn bricks into dream cars! Explore our premium building sets, designed to bring iconic vehicles and creative designs to life with unmatched precision and quality. Whether you're building a legendary sports car or a custom creation, our kits offer a seamless and fun experience for builders of all ages. Join thousands of happy customers who trust Minibricks® for their ultimate building adventures. Have questions or need support? Contact us at info@buildminibricks.com. Start building your dream car today and experience the joy of turning imagination into reality!
Contact info
Carretera Fuencarral 44, 28100, Madrid, Spain
- info@buildminibricks@.com
- buildminibricks.com
3.3
Average
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The instructions are too small and…
The instructions are too small and hard to read and pick the correct piece. No QR code to get instructions online. Asking my wife to return or get our money back. Terrible
26 December 2025
Unprompted review
Reply from Minibricks
We’re sorry to hear about your experience, John. Instructions should always be clear and accessible, and we understand how frustrating it is when that’s not the case.
Thank you for sharing this feedback. We regret that this fell short of expectations.
I have been waiting a month for my…
I have been waiting a month for my order still have not received it. I emailed the company over a period of a month about 20 times and only received one response in the begining saying they would cancel my order. Weeks later they still wont respond to my bank not my emails as they continue to scam everyone out of there orders. Dont listen to the “positive” comments as they are generated by bots. Stay away from this company
13 December 2025
Unprompted review
Reply from Minibricks
We’re very sorry for the frustration and concern this situation has caused. We understand how upsetting it is to feel left without updates after placing an order.
As mentioned on our website, shipping and response times may be affected during periods of unusually high volume. We regret that your experience fell far below what we aim to provide.
Everything about this set feels well…
Everything about this set feels well thought out. From the branded instructions to the sturdy pieces, it’s a great holiday edition.
5 December 2025
Unprompted review
Reply from Minibricks
Thank you very much for your feedback, David. We’re glad to hear you enjoyed the design, presentation, and overall feel of the set.
It’s great to know the holiday edition met your expectations, and we truly appreciate you taking the time to share your experience.
Clear instructions
Clear instructions, amazing design and i enjoyed it overall
24 December 2024
Unprompted review
Reply from Minibricks
Thank you for your review, Andres. We’re happy to hear you found the instructions clear and enjoyed the build overall.
Your feedback means a lot to us.
DO NOT BUY!!!
I just want to put out that whoever is replying to the reviews apologizing and saying “email us at info@minibricks” is a complete sham! Do not waste your time or money! I have emailed that address multiple times and I haven’t gotten a single response in over a week at this point! Maybe instead of replying to reviews you should check your email and assist your customers! I can see I am not the only 1 having issues! I had to go to my bank to initiate a charge back because I wasted money on things due to incomplete packaging and 0 customer support!
23 December 2025
Unprompted review
Reply from Minibricks
We’re really sorry for the frustration you’ve experienced, Mike. We understand how upsetting it is to feel unheard when reaching out for support.
As clearly mentioned on our website, response times may be longer during this period due to an unusually high volume of orders. We regret that this led to such a negative experience and appreciate you sharing your feedback.
Regrettably all of the recent negative…
Regrettably all of the recent negative reviews on here sound very familiar - no information, no response from a real person, even the bot gives up after a while, the laughable response to the negative reviews on here asking to email the info at address - which we’ve all been doing for days with zero results! So frustrating. Order placed 30/11 and haven’t got a clue what’s going on
23 December 2025
Unprompted review
Reply from Minibricks
We’re very sorry for the lack of updates and clarity regarding your order, Alan. We understand how frustrating that uncertainty can be.
As stated on our website, orders and replies may take longer than usual during this period due to a very high order volume. We sincerely apologize for the inconvenience and the stress this has caused.
Manual Missing
Can not build the model due to missing Manual. Not accessible via Website and no QR code whatsoever in the package. 0/10
23 December 2025
Unprompted review
Reply from Minibricks
We’re sorry to hear about the missing instructions, Lorenz. That is not the experience we want anyone to have.
Please contact info@minibricks.com with your order number so we can provide you with access to the instructions as soon as possible.
Christmas gift that hasn’t been sent yet
I have bought a Christmas gift, still not on its way. Bought it 10/12, and when I write to them, it’s a chatbot who answer and promise it will be handled over to a person. But nothing happens.
I will never use that company again.
Update: I have sent you an email, but haven’t heard back from you/or a chatbot.
You have withdrawn the money long time ago, but you haven’t sent my order. And in your website, is the info that it will be sent 1 working day after the order is completed. It has now been 14 days……..
I’m not sure if I ever will receive it.
Update 24. December: suddenly I have received a message, that it is on its way - from china
9 December 2025
Unprompted review
Reply from Minibricks
We’re really sorry for the delay and for the lack of a proper human response. As clearly mentioned on our website, during this period orders and replies may take longer than usual due to an exceptionally high order volume after very rapid growth. We understand how frustrating this is, especially when it’s a Christmas gift, and we truly apologize for the experience.
Please contact info@minibricks.com with your order number so we can review your case properly.
3 weeks, still waiting …
Ordered some items on the 1st of December so they would be here for Christmas for the kids and it’s Christmas Eve and they haven’t arrived. 3 weeks should be enough time in 2025, surely?
23 December 2025
Unprompted review
Reply from Minibricks
We’re very sorry for the delay. As stated on our website, orders placed during this period may take longer than usual due to an extremely high seasonal order volume following rapid growth. We understand how disappointing this is, especially when ordering gifts for children, and we sincerely apologize for the frustration caused.
Idea is great, implementation isn't.
Idea is great, the implementation is horrible. First of all, it took ages to arrive, I think more than a month (promised time was 5-7 business days). And when it did arrive, it had no manual in it, neither the QR code to the digital manual. I had to message support to get the manual, which was also very slow process, as I had to write 3 emails in order to receive the manual. What's the purpose of numbering the bags of pieces when in the manual, you don't go in order, and just have to pour everything together? Some pages of the instructions are not clear on how to assemble some pieces. God forbid you put together 2 pieces that are in the wrong position or have to take them apart, because you are gonna need the strength of Hulk to set them apart. Some parts, especially the front and rear bumper( BMW M3 gtr) are barely attached and easily fall off. It was hard to assemble, as some parts didn't exactly fit as they should have. For this price, I expected better quality and service. The car looks alright from far, but if you look closely you can see the parts are a bit funky as they are hard to adjust. Looked good on the thumbnail, but I reckon you stay away from this site as it's too expensive for the quality provided.
22 December 2025
Unprompted review
Reply from Minibricks
Thank you for taking the time to share such detailed feedback. We’re truly sorry that both the delivery time and the building experience did not meet your expectations. As stated on our website, shipping and support responses may take longer during high-volume periods following rapid growth.
We take feedback on instructions, part fit, and overall build quality seriously, and comments like yours are used to improve future designs and manuals. We understand your disappointment and regret that this experience fell short of what you expected.
Trustpilot should let you put 0 stars
Trustpilot should let you put 0 stars. Purchased a set as a Christmas gift on 12/3. Not one response from the company. Multiple emails and DMs sent and nothing. Then they blocked me all because I voiced my frustration with their lack of customer service. Do not
buy from this company!
Update: After essentially lying and saying they don't block people, they blocked my wife. Avoid this company like the plague. No one questions the strain that the holiday season can put on a small team. I work on a small team and have a small business, but that doesn't give companies the right to take your money, ghost you, and then get upset and block you since you're trying to warn others about their shady business practices. This is not how you do business. Their claim that they warn customers about the long wait times came just in the last week or so. That notice was not present earlier in the month.
2 December 2025
Unprompted review
Reply from Minibricks
We’re really sorry this has been your experience. As clearly stated on our website, during these dates orders and replies may take longer than usual due to an exceptionally high order volume following very rapid growth. That said, we understand your frustration and we’re sorry you felt ignored.
Minibricks® does not block customers for sharing feedback, and we’d like to properly review your case.
Please contact info@minibricks.com with your order number so a member of the team can look into this directly.
Terrible service
Terrible service. Christmas Gift ordered weeks ago. Guaranteed 3 - 7 days shipping...... More like 3 - 7 weeks, with minimal to no communications. They simply don't reply to emails.
22 December 2025
Unprompted review
Reply from Minibricks
We’re sorry for the delay and for the lack of communication you experienced. As mentioned on our website, shipping times during this period can be longer than usual due to a very high seasonal order volume after rapid growth.
We understand how disappointing this is, especially when ordering a Christmas gift, and we appreciate your patience.
NEVER AGAIN!
I wish I researched the reviews before ordering… exact same experience as the rest of the angry people here - I placed my order more than 2 weeks ago expecting it in time for the holidays since it was supposed to be a gift for my husband, and I’ve been stuck in a loop of AI generated responses from their info@ email, and my order has not even been processed, not to mention shipped. My requests for order cancellation and refund are being ignored, as well as any info whatsoever as to when the order will be shipped. I understand high volume during the holidays, but it’s completely unacceptable from a user experience for a company to scam you into buying ‘Christmas gifts’ when they have no intention whatsoever to ship it in time, or to even give you the grace of personal, human contact and issue review. Very disaapointed, will not buy again however this order plays out in the end.
22 December 2025
Unprompted review
Reply from Minibricks
We’re truly sorry for the frustration and disappointment this caused. We do clearly state on our website that during the holiday period, orders and replies may be delayed due to an unusually high volume after rapid growth. This is not the experience we aim to provide, and we understand how upsetting it feels when a gift is involved.
Please contact info@minibricks.com with your order number so the team can review your request and assist you directly.
Worst company
The most bizarre part of this is that the only way to get a response from this company is to leave a review but laughably, the response just refers you back to the original email where you only get a bot reply that says it is sending the issue to a human. Never happens. Terrible customer service.
20 December 2025
Unprompted review
Reply from Minibricks
Hi Carl,
Reading that you feel Minibricks is the “worst company” truly hurts. Behind this brand there are real people who care deeply about what they do, and it’s painful to know we’ve made you feel this way.
The recent period has brought an exceptionally high volume of messages, and responses have taken longer than they should. That’s not an excuse, but it is the reality we’re actively working to fix. Minibricks never intends to hide behind automated replies, and when communication fails, we understand how frustrating that can be.
If you’re still open to it, please reach out again at info@minibricks.com so the team can personally review your case and help properly. Your feedback is taken seriously, and it’s how improvements are made.
Do not order! Fraud Company!!!!!!!
Got told that I would speak to a real human, and once again I have been ignored.
This company is fraud and DO NOT order from them. You have taken my money and deleted the item that I ordered from your website.
24 November 2025
Unprompted review
Reply from Minibricks
Hi Jade,
We’re very sorry you feel ignored and worried, and we want to be clear: Minibricks is not a fraud company, and no customer is ever intentionally ignored.
Some items may temporarily disappear from the website due to stock changes or updates, but that never affects an existing order or payment. Communication delays have occurred recently due to an unusually high volume of requests, and we understand how this can feel alarming from the customer side.
Please contact info@minibricks.com so the team can personally review your order and respond properly. Your concerns are valid, and Minibricks wants the chance to address them directly and transparently.
Disappointed!
I placed an order on 1st December as Christmas gifts to arrive on time. Since, I have received no update on whether the parcel has been dispatched or anything. I have tried to make contact using both the AI bot and email address above and had no reasonable response. I am now getting worried as I am starting to think this was a scam! Some of the items that I ordered have also been removed from the site.
Minibricks - I can see that you have asked people to contact using the email above. It would be really useful if you actually responded in person rather than with a bot! I have spent over £100 on a site that appeared to be trustworthy. Please give me an update of where my items are?
18 December 2025
Unprompted review
Reply from Minibricks
I'm really sorry this has been your experience, and I completely understand why you'd feel worried, especially with Christmas gifts and no tracking update.
Minibricks® is not a scam, but this time of year can cause delays both on our side and with shipping carriers due to the very high order volume. Some items can also disappear from the website when they sell out, which can make it look even more concerning if you're waiting on an update.
For an accurate update on your specific order, Minibricks® can't securely handle order details here. Please email info@minibricks.com with your order number and the email used at checkout, and the support team will check the status and get back to you as soon as possible. If you've already emailed, please avoid sending multiple new emails (it can push your message back in the queue).
Thank you for your patience.
Reply from Minibricks
Hi Carlos,
Thank you so much for sharing this, it truly made our day to read it. We’re really happy to hear that your son loved the BMW E30 and that you were able to build it together over the weekend. Those shared moments are exactly what these sets are meant for.
It’s great to know you enjoyed the build quality and the final result as well. If you took any photos of the finished model, we’d love to see them. Feel free to share them on Instagram and tag @minibrickscommunity, the community always enjoys seeing builds like yours.
If you ever need anything or have any questions in the future, you can always reach us at info@minibricks.com.
Kind regards,
Minibricks® Team
Ordered car brick set, received plastic dolls instead
I am still lost for words at my experience with Minibricks. I have ordered from them before, so I know they are a legitimate company, but my most recent experience has been absolutely shocking.
Once my order finally showed up (it took a long time to arrive, but that was expected), I opened it to find a K-Pop Demon Hunters doll set instead of the minibricks set that I ordered. This was supposed to be a Christmas present, and I've now had to try and find a last-minute alternative.
I have contacted Minibricks via both email and Instagram, but I am yet to hear back. I have raised a dispute through my bank since I have not had a response from Minibricks - this whole experience has put me off ever ordering from them again.
Update: I received a reply from Minibricks today, but they just told me I need to contact the courier about it. Contacting Evri is impossible, so this is not a helpful response, and just worsens the already horrendous experience.
16 December 2025
Unprompted review
Reply from Minibricks
Hi Aaron,
Thank you for taking the time to explain your situation in such detail, and we’re truly sorry for how upsetting this experience has been for you. We completely understand how shocking it must have been to receive an incorrect item, especially when the order was intended as a Christmas gift.
This is clearly not acceptable, and we sincerely apologize for the mistake and for the frustration caused by the back-and-forth that followed. Asking you to rely solely on the courier is not the level of support we want to provide, and we’re sorry this made the situation even worse.
Aaron, please contact us again directly at info@minibricks.com, referencing this review, and a real member of our team will personally take ownership of your case.
We want to properly review what happened, coordinate the resolution from our side, and find a fair solution for you as quickly as possible.
We truly regret that this experience has damaged your trust, and we appreciate you bringing it to our attention. We hope you’ll allow us one last opportunity to make this right.
Kind regards,
Minibricks® Team
Ordered in November, no updates
I placed an order back in November and have reached out directly to the same email address they have responded with in the other reviews multiple time only to get an auto response saying it was transferred to human agent for a more in-depth update and to ensure your order gets the attention it needs. I never heard back. Starting to think I was scammed. If they reply here stating I should email them directly, that will not work as they do not reply. Maybe reply to my already sent emails first…
16 December 2025
Unprompted review
Reply from Minibricks
Hi Adam,
Thank you for sharing this, and we’re genuinely sorry for the lack of follow-up you’ve experienced since placing your order in November. We completely understand how frustrating it is to be told your case is being escalated to a human agent and then never hear back.
You are absolutely right to expect a response, and we sincerely apologize that your previous emails were not answered properly. This is not the experience we aim to offer, and we understand why this has led to concerns.
Adam, please contact us once more at info@minibricks.com and mention that you have already reached out multiple times without a response. A real member of our team will personally review your emails and order as a priority and get back to you with a clear update.
Thank you for your patience so far, and we’re very sorry for the frustration this has caused. We hope to have the chance to resolve this properly for you.
Kind regards,
Minibricks® Team
AWFUL EXPERIENCE
Awful experience
I have contacted customer service on multiple occasions, across multiple platforms and I have received no response
I ordered 2 weeks ago and there has been no update or correspondence
I ordered this for my fathers birthday but now there is no chance he will be getting a gift for his birthday now
Absolutely shocking customer service
I appreciate it is a busy time of year, however, the complete lack of any customer service and without any warning of delays when purchasing is super frustrating
The website outlines that orders are typically dispatched within 24 hours and with standard shipping (to my area) is 5-9 business days - it has been much longer than that at this point
So many empty promises
Such a shame since I was so excited to surprise my father with this gift as I think he would absolutely love it (if he even gets it at this rate)
I need someone to contact me as soon as possible
17 December 2025
Unprompted review
Reply from Minibricks
Hi Andrea,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration this situation has caused you. We completely understand how disappointing this must be, especially when the order was meant as a birthday gift for your father.
You are absolutely right to expect clear communication and updates, and we sincerely apologize for the lack of response you’ve received so far. This time of year has brought an unusually high volume of messages and orders, but that is not an excuse, and we are sorry this affected your experience with Minibricks.
Please contact us directly at info@minibricks.com and our team will personally look into your order as a priority. We want to check the status immediately and find the best possible solution for you, whether that’s an update, an alternative, or another appropriate resolution.
Again, Andrea, we are very sorry for the disappointment caused and truly appreciate your patience. We hope to have the chance to make this right for you and your father.
Kind regards,
Minibricks® Team
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