Budget Thuis Reviews 

Since last 2 months, I am following up continuously with Budget Thuis regarding my issue, but they keep giving lame excuses and don't even show any intent to resolve the issue. I suggest to never use this company as they do not even bother to respond. Lets spread the word and ensure that users are aware of their pathetic service. Even though they are unable to resolve the issue, they are rude enough not to cancel their subscription, hiding behind the contract. Lets ensure that we together teach a lesson to such companies that they dare not to play with user/ clients.

As how a modern company should be. Stef (founder) did it !!!

They are the worst providers I’ve ever seen in my entire lifetime and they are robbery people money with the name of terms and conditions
Please no body should not get the contract from them and they are using it against us even if all false of them
People of BUDGET THUIS are DESPIC****

I got problem with my installation and the mechanic told me to make a phone call, i have been searching but there is no phone call available.

I was a customer of Budget Thuis for fiber internet. After they installed the fiber box at my home, the internet stopped working just 1.5 months later. I contacted the company, and after an hour-long video call, they decided to send a technician to my home. The technician identified a problem with the fiber box and replaced it.

Subsequently, the company charged me 65 euros for the technician's visit. Since the fiber box is not my property and it malfunctioned only 1.5 months after installation, I find this charge unfair. Upon contacting the company, they claimed they could not investigate the cause of the problem and suggested that the customer could be at fault, thus justifying the charge.

This response is both unreasonable and irresponsible. How else was I supposed to resolve the issue without a technician's intervention? Consequently, I have canceled my contract with Budget Thuis.

I am very happy with informations and service I receive.

I switched to budget thuis for their great offer Compared to KPN. Unfortunately am regretting the change. I've been trying to get on touch with customer service and its awful!!! No one is ever available. Since 1.5 weeks we are living off our data and hotspots! I hope they read this and reach out to have my connection cancelled and money back!

The worst customer service experience ever. I have had an issue to connect my internet at home and it is impossible to reach out to them (the message says waiting time under 3-5 mins and after 30 minutes nobody answers). Only time I got them on the chat, they said I needed to call for my issue, 0 support. I have also sent an email and nothing. After 10 days of the effective date, still without internet nor support. I would completely avoid to have anything with them.

I am being harassed by the company Budget Energy who is sending me incorrect Annual Statement from 2022 till 2024

I have tried multiple times to chat with them but they are now really rude and have asked me to pay!! I have started a legal case against this now

I had a three years contract with budget energy with minimum price and they maintained their service in any condition during energy price spikes. Nice application. Highly recommended.

I’ve had the exact same problem as the review written by one of the reviews below . I have no internet no tv after the switching date and I’m not able to cancel the service. A technician was supposed to install the service. It’s a new fiber connection so I can’t do it myself. However Budget Thuis screwed up the order and for some reason can’t figure it out and rectify the problem. I’ve called, emailed and chatted with them almost on a daily basis but I’m getting nowhere. I called Ziggo yesterday to see if I could reinstall my previous service and they were super helpful saying the could help immediately by reinstalling my service on a cancel anytime basis. However as Budget demand I can’t cancel even though they have not delivered the service I would be stuck with two subscriptions. This has been a nightmare, especially for someone who works from home and has a smart house! I would never recommend Budget Thuis service to anyone.

And now I see that Budget Thuis has asked me to get in touch with them but as written, I’ve done that every day to no help. I think it’s time you got in touch with me!

I decided to contract Budget ALLES-IN-1 as I was very satisfied with the Energy service.

The technician arrived late and this prevented me from keeping a pending appointment, for which I had to pay €60. But if you are not at the appointment on time, they fine you €65, although they do not compensate the customers who are affected with a long wait.

Although the installation technician was absolutely friendly, his first opinion was that he could not install the TV without fiber optics and that would cost me an additional €65. Another solution was found, fortunately.
He finally did the installation in a room and the wires he ran from the living room were left all over the floor.

As he left, I realized that I didn't know what a packaged remote control was for; what channels I have access to or anything else, simply because the technician didn't explain it to me.

I felt up in the air and having to guess what to do next.

Four months after the installation, I have not been able to watch TV because I did not know how to program it.

I called Budget Thuis and they explained to me that he let me pay around €80-150, I CAN'T REMEMBER, I'M NOT SURE.
The operator was incredibly friendly and wanting to help as much as possible, but we could not do anything.
Additionally, my doorbell with video constantly has a weak signal, because the coverage is interrupted because it is not coming from the living room but from a room and there are obstacles in the way to the front door.

I switched from Ziggo and I regret it. They detailed everything to me and the technician didn't leave until he was sure my TV worked with them and the technician even set up a second account for me to give them third party wifi, if risk of giving them access to my main wifi.
I switched to Budget Thuis because i was facing issues with the poor connection with Ziggo. Currently, I'm going through a very similar situation with BT.

On top of that, the price is higher than other providers. So i wonder where customers get any advantage hiring this service.

It would be so satisfying to receive a good technical service that makes my TV work and enjoy a good coverage of the internet! But...

I can't cancel the contract because i would lose money. So, I hope the 2 years go by quickly so I can switch providers.

the quality

Easy to arrange everything on their website. Clear terms in the contract.

Easy process, supportive apporoach

moved from Leiden to Hague in Aug, and informed them with online form; after a month, I noticed that they were still charging me for previous place; I called and they said that they cannot find my moving application; I emailed them documentation showing that I moved (contract for new place, check out form for old place); they finally closed my previous contract only in Oct, and charged me for electricity at previous place until then. Talking with (human) customer service was like talking with a robot. Clearly, this is done on purpose.

Terrible. I have been already 5 days without internet. Client number 020 205 55 55 is not working and the chat is not helpfully.

The worst company I ever dealt with. I bought internet contract from them. They were quick to start the contract. But, I do not have internet even after one month of starting the contract. I am paying monthly bill without internet. Their technician books appointment to fix but does not come. When, I asked to terminate the contract, they will not terminate. The customer care says they can not do anything.