Budget Thuis Reviews 

Keeping me updated about the cost

If there is a way to compare yearly cost in your system like you can do month by month that world be great.

I've had nothing but problems with this company. After 5 months of service, my internet stopped working, and getting any kind of support was a nightmare. I spent over a week contacting customer service daily through chat, only to be sent in circles with no resolution. When a technician appointment was finally arranged, the internet miraculously started working again just before the technician was scheduled to arrive.

Despite this, they threatened to charge me €70 if the technician came and found the service working. They also sent an appointment confirmation even though I couldn’t cancel within the 24-hour window, which was impossible to access. After tell them I had the screenshots of the conversations, they agreed not to charge me, but still failed to explain why the service suddenly worked again.

To make matters worse, I’ve had to wait over an hour on the phone each time I needed support, and the chat service is unreliable—constantly going offline, making simple inquiries take forever.

Now, JUST TWO WEEKS LATER, MY INTERNET HAS STOPPED WORKING AGAIN, and the technical support has been completely unhelpful after 6pm.

In addition, despite their promise to adjust my bill for the downtime, they’ve sent the full amount with no adjustment.

This company seems to deliberately make things difficult for customers locked into a one-year contract, so
I could only recommend avoiding this company. It’s been a constant frustration and waste of time and money.

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Update 18th November:
Het bedrijf biedt geen gemakkelijke en snelle oplossingen wanneer het internet niet werkt. De laatste keer duurde het meer dan een week en na twee weken bestaat het probleem nog steeds. Na het schrijven van een beoordeling op Trustpilot, reageerde het bedrijf dat ze ondersteuning wilden bieden en dat ik via Instagram contact moest opnemen. Dit bleek echter volledig tijdverspilling, aangezien ze ook daar de berichten negeren. Ze hebben ook niet de juiste factuur gestuurd en blijven je voor de hele maand berekenen, zelfs als je meer dan een week geen internet hebt. Helemaal geen betrouwbaar bedrijf.

Canceling my Internet and TV contract has been a terrible experience. I have requested cancellation multiple times because I was moving abroad and would no longer need a provider in The Netherlands. They sent me an email asking for confirmation of the cancellation, to which I replied, but I received no response. Instead, they charged me for the next month—even after I had already moved out. After the charge they sent an email stating they would cancel my subscription, but only when my new provider informed them of my switch, which will not be possible.

I have tried calling them to explain that I won't have a new provider, but they keep putting me on hold for increasingly long periods (currently over 15 minutes). I just want to cancel a service I'm no longer able to use.

RUN AWAY AS FAST AS YOU CAN!

I made a contract with them for home internet. They never sent the installation package, not even after I called them 4 times over 3 weeks asking for it (every time I was told that I would receive it in the next few days but it never happened). A month later I canceled my contract since the exam season was approaching and I needed internet (I made a new one with another company).
On top of not EVER getting internet from them, they charged me for 2 months + A CANCELLATION FEE FOR HALF OF THE REMAINING AMOUNT OF THE CONTRACT (in my case 120 euros).
The Customer Service was just the worst. I would wait for 45 minutes at a time to get my call answered and never managed to get the service I needed.
Don't get tricked by the low prices, just go to another company. I CONSIDER THIS A SCAM

Very bad customer service. By chat, many of them don’t speak English and they don’t answer just for the chat to stop. They did not resolve any issue that I was confronting with. I know the Netherlands is low in services - they are bad and expensive- but this is over the regular “bad service”.

Klanservice is not available. I tried to call them 5days. They was always busy. But I call them for an hours. My sim is Always disconecting. I canceled tried to cancel my order in the 2.week but is not possible because they don't pickup the phone.
This is a sh*t company whit shit workers...
Choose another company, NEVER THIS!

It provides me best offers with less price. It will be good if the website is also available in english.

Easy to sign up and use. Dependable service. Reasonable prices.

I wish there were zero stars. They are thieves. I only had an electricity contract with them and they decided to add gas without my consent and they keep billing. I kept calling their client service and they said it was a mistake and it takes 1.5 months to be fixed. So it takes them a second to change my contract as they please and 1.5 months to fix it. They overcharge. They made me pay 56 euros per month for electricity and with Eneco it was 30 euros.

Frustrating you cannot see your usage without their app! For various reasons, I cannot set my App Store to Netherlands and therefore I cannot see my monthly usage. There must be other people who cannot use apps for one reason or another but still need electricity and gas. Let us see our usage on your web site!

Great price, always helpful

Terrible assitstance service. Did not receive a router/modem at home for more than a month! Unbelievable!!! Isterested in what the company is doing to solve the issue - nothing, just giving the responsibility to each other and no one feels responsible.
Do not recommend this supplier.

Is it possible to get help from support? My internet contract started 2 days ago but they sent me wrong installation package. Now I'm trying to reach out support chat, it put me in line and in a few minutes canceling chat because I'm inactive. What kind of activity I should do while I'm waiting in line?
Now I don't have internet that I need for work and have no idea how to fix it because company doesn't have ways to reach them out.

After many tries I got through line and manager said that for such an issue I should call phone line that works till 6 pm. Guess what? I called at 17:15 to find out they works till 5 pm

extremly bad sevice

the worst company every to buy internet from them. unprofessional by ALL MEANS

The weekend option provided was good to help out and hope if it can continue until October month- thanks

Best offer and greenest energy on the market, fast reaction to activate the contract and good communication with the network operator. The app is easy to use and contains all the data you need.

This installation never worked, but we still had to pay for the installation fees and monteur fees. We've been kind of robbed.

We are already a year with Buget Thuis and we really like it. The prices are fair . The website is also well-organized, making it easy to manage our account and find information quickly.

It was nice experience with budget energy