Budget Energy Reviews 

Changed the offer between agreeing and confirming. Said card to pay would be with me in 3 days ... still waiting 5 days later, lack of transparency when discussing the price- no mention of 14p daily charge. Putting in 150 number code sucks

f I could give zero stars, I would.

I am beyond distressed by the way Budget Energy have treated me during one of the most vulnerable periods of my life.

I am currently in Greece undergoing fertility treatment. This process is physically exhausting, emotionally overwhelming and medically sensitive. Stress is something I have been clearly advised to minimise. I explained this to Budget Energy more than once.

Despite this, I received repeated threatening emails from staff members Gareth and Paula. I informed them that this matter is formally with the Consumer Council and under complaint. Instead of allowing the process to take its course, the threats escalated.

My mother is collecting my post while I am abroad, and I then received a further extremely threatening email regarding court action, alongside a letter stating it has “come to their attention” that I am refusing entry. That statement is completely false. I am not even in the country and I have explained this multiple times.

My actual electricity usage for five months was £117, yet I am still being pursued for £10,000. This is wholly disproportionate and, in my view, contrary to fair billing and consumer protection principles. Continuing enforcement threats while a formal complaint is with the Consumer Council is unacceptable.

The mental strain this has caused me during fertility treatment is profound. At a time when I should be focusing on my health and trying to start a family, I am dealing with threatening emails and court warnings.

If this IVF cycle fails, I will always remember the unnecessary stress and pressure I was placed under during it.

This feels like harassment. Please back off and allow the formal complaints process to proceed properly.

I would strongly advise others to think very carefully before using this company.

The rep.i spoke with was very informative helpful and polite.

I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes happens - it was so fast I didn't even have a chance to thank the Advisor as the screen had refreshed losing the chat. But I've always had good service with Budget - like their site setup etc.

Very good customer service and polite and explained everything you would need to know

Got lots of options and advice very friendly staff to help with my choice

Despite the name, my experience with Budget Energy has been extremely poor and far more expensive than expected.

I was on a “fixed price tariff” with a monthly direct debit set by Budget Energy themselves at £21, which was already more than I was paying with PowerNI on a no contract top up as needed meter where I used £20 every 5 weeks. According to the contract:

"Prices will be fully fixed for the 12 month term with the exception of VAT and Government Scheme Supports. These rates will not change over the contracted period"

"- Throughout the year we will review your account to ensure your monthly payment is set correctly. Whereby it is identified that the amount you are paying no longer meets requirements. We will adjust to reflect the same."

"If there are any changes to the amount, date or frequency of your Direct Debit Budget Energy will notify you in 10 working day in advance of your account being debited or as otherwise agreed. If you request Budget Energy to collect a payment, confirmation of the amount and date will be given to you at the time of request"

In my case, none of this happened. I am a single person living in a tiny bungalow, and throughout the contract I was never informed that my usage supposedly exceeded the amount being collected, nor was my direct debit adjusted or reviewed as stated in the contract, there was no communication whatsoever.

At the end of the fixed term, I have been told that a significant debt had accrued without being communicated and without them upholding their own quoted terms regarding communication and adjustements to direct debt. The only place there was any indication was in "my account" page that shows a "current balance" nowhere does it use terminology like debt or amount owed or give any indication that you are apparently using enough for them to effectively null and void the "fixed price" deal by holding the additional cost over your head down the line that's not "fixed price" that's misdirecting you with that terminology while backloading the real bill, all there was is just a balance showing a positive number, which I took as a sign I was in good standing and was overpaying because as mentioned, they were already charging me more than I had been paying on a base pay as you go tariff in a much larger property, which meant it was harder to heat, so the boiler was in constant use.

As a result, I am now cornered into a position with options removed from me because the only 2 are
1: Pay off the "debt" which I cant afford as a lump sum, then go to any other company
2: Stay with them, go on an even more expensive tariff which also has an amount added on top to pay the "debt"

For comparison, with Power NI on a no frills, no discount pay-as-you-go tariff, I was spending £20 every five weeks. Under Budget Energy, I am now going to be charged £73 every four weeks.

Based on my experience, I would not recommend Budget Energy, particularly their “fixed price” or “budget” tariffs, as the costs and billing practices did not match my expectations or the contract terms provided.

It's simple to reach out to customer support, and the app is user-friendly and readily accessible.

Customer services are Easy to speak to The app is easy to access

the man was great/easy to talk to give me options i didn't no i had, i was for moving to click energy but the man i was talking to give me a deal and i stayed with yous, the man i was talking to is a credit to budget energy very respectful which is rare these days from companies thanks so much

the worst company ever to deal with they send a threatening letter for bill payment demand without giving access to bill. Complained at 09.45 by phone, received e-mail at 10.27 to acknowledge receipt of complaint and they would investigate. Received another e-mail at 10.27 to say case closed . If only their company was this effective (NOT) worst firm ever to deal with they are not interested if you move to another supplier due to incompetence.

Budget Energy took over my home electricity without me asking for a switch. I own the property and don't rent it out. I have no idea what consents they require when setting up a new account. But they did take over the electric at my property without my explicit consent. UPDATE request please advise how you have reached out privately as I have not received that. Additional I formation received from Budget Energy "We apologise for any inconvenience caused by Budget Energy taking over the supply at your address. I can raise a complaint on your account and arrange for a manager to contact you, if you wish. Please note that a manager will not be able to provide any additional information beyond what has already been outlined.
Kind regards,
Gareth

Budget Energy

Floor 1, Office Block 2 Springtown Business Park, 141 Northland Road, Derry, Northern Ireland, BT48 0GY "

Easy to get in touch with really friendly staff who want to ensure you are getting the best deal for you

Reece explained to me my options concisely and clearly.

Nadine Melarkey excellent service always replies to emails very speedy response and very understanding of any issues or questions

Was easy and straightforward tho am still waiting to get a top up keypad fitted

I do it in line. So there nothing to be done with service…

Tho I had asked when I was due the £100 for which ing a year a go by email, an never got an answer back.. so that’s the reason for 1*

Very clear explanation provided by the assistant and very pleased to receive a reduction in my monthly estimated bill.

Excellent Service and Great Communication.

Customer rep i spoke to was very helpful and quickly answered my query. I have been with Budget Energy a few years now and always find the staff very friendly and rates very competitive