First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
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Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.1
Great
575 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Phoned budget energy for my mother to…
Phoned budget energy for my mother to get a cheaper tariff, the girl on the phone was more than helpful and talked me through everything, then she put my mother on a cheaper tariff, was so easy, I had great help, thank you budget energy
3 April 2026
Unprompted review
Reply from Budget Energy
Hi Siobhan,
Thank you so much for taking the time to share this — it really means a lot.
We’re delighted to hear that our team member was able to support you and your mum, and make the process of switching to a cheaper tariff so straightforward.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Joan,
Thanks so much for your 5* review! We are delighted to hear your experience with our staff has been positive. It's great to know our staff and friendly and helpful. This is the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget Energy seem to provide the most…
Budget Energy seem to provide the most cost-competitive electricity in NI and their staff are very pleasant and helpful.
However, I was surprised that I couldn't access fundamental information on their website over several days to get a new tariff. I shouldn't have to chat to their nice customer service staff to do this.
31 March 2026
Reply from Budget Energy
Hi Tim,
Thank you so much for your feedback, it's much appreciated.
We’re delighted to hear you’ve found our prices competitive and that our team have been pleasant and helpful when you’ve spoken with them. That’s exactly the experience we aim to provide.
We apologies greatly about the difficulty accessing tariff information on our website. You should be able to find key details like this quickly and easily without needing to contact us.
We’ll be feeding this back to our team as it’s important we make managing your account as straightforward as possible.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Reply from Budget Energy
Hi Mary,
Thanks so much for your 5* review, we are delighted to hear your recent experience with our staff has been a positive one.
Positive customer experiences are our top priority!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Gary,
Thank you for your feedback. We are glad to hear you found the support helpful, understanding, and fair! That’s exactly the experience we aim to provide.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Team
My experience is so helpful as I find it much easier to budget
My experience is so helpful as my account is debited monthly rather than quarterly, which means I can budget better
27 February 2026
Reply from Budget Energy
Hi Brendan,
Thanks so much for your 5* review, we are delighted to hear you're happy with your payment and it allows you to budget better. Especially with the cost of living recently.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Fella I spoke to was very pleasant and…
Fella I spoke to was very pleasant and helpful. Also get answers to my queries. Have no problem contacting budget as calls are quickly answered
27 February 2026
Reply from Budget Energy
Hi Sarah,
Thank you so much for your kind feedback! We’re delighted to hear that you found our team member pleasant and helpful, and that your queries were answered clearly.
It’s great to know you’ve had no issues getting through to us. this is the level of service we aim to provide.
If there is anything else you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Sour ending
Budget energy were fine until I decided to move to another provider. I received a letter saying I had to pay for leaving early which was a mistake on my part as I went about 1 week early. Then I received a letter saying if I didn’t pay they would forward to a debt collection agency. I phone budget to be told don’t worry we will take it from your final bill, so why the threatening letter. I won’t be back and neither will family or friends.
26 February 2026
Reply from Budget Energy
Hi Mel,
Thank you for taking the time to leave your review, and I’m really sorry for the experience that led to this.
The letter you received is automatically generated by our system when an account is closed early. That said, I completely understand how this would have felt concerning, especially after speaking with our team. I’m glad we were able to resolve this for you by removing the exit fee.
We’ll be taking your feedback on board, particularly around how these communications come across, as we never want them to cause unnecessary worry.
We’re sorry to see you go and wish you all the very best for the future.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Team Friendly and Helpful
Team were very polite and helpful. They answered my question quickly and had no cause for worrying. They were friendly on phone & any chat I had with the on line team.
Thank you for all your support over the time I had my account with you
12 March 2026
Unprompted review
Reply from Budget Energy
Hi G,
Thanks so much for your 5* review! We are delighted to hear you had positive experiences with our staff. Customer satisfaction is our top priority.
You are most welcome for the support and if there is anything you need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Tried to log on to website to pay…
Tried to log on to website to pay towards bill but unable and tried several times times and informed them by telephone and still not able to do this
26 February 2026
Reply from Budget Energy
Hi Geraldine,
Thanks so much for your review, we apologies for the events which has led to your review. I have reached out privately for more information to discuss and help resolve this issue for you.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Cheaper as compared to other companies
26 February 2026
Reply from Budget Energy
Hi Mr Khan,
Thanks so much for your 5* review, we are delighted to hear you're happy with the price and you find us competitive. We always aim to provide the best price we can for our customers.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
I have been with Budget Energy for some…
I have been with Budget Energy for some years now, and have never had any problems with them. I found the staff polite and very helpful and when I do phone the call is answered very quickly.
9 March 2026
Unprompted review
Reply from Budget Energy
Hi Richard,
Thank you for your continued loyalty to Budget Energy. We're delighted to hear that you've had such a positive experience with us over the years. It's great to know our team has been polite, helpful, and able to answer your calls quickly. That's the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
First class service
First class service I couldn’t log into my account chatted online the problem was sorted in literally seconds very good company and reasonably priced electricity
6 March 2026
Unprompted review
Reply from Budget Energy
Hi Sam,
Thank you for your kind feedback! We're delighted to hear that you had such a positive experience. It's great to know our online chat team was able to resolve your login issue so quickly. We always aim to provide fast, helpful service and good value for our customers.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Customer service
Any time I've had to contact Budget Energy it's been a good experience and the staff have been really helpful and provided me with any information I needed. Polite and friendly and made sure I understood everything before I ended our call. Great customer service and happy to help with any query or questions you may have.
26 February 2026
Reply from Budget Energy
Hi Ronan,
Thank you so much for your great feedback. We’re delighted to hear that you’ve had positive experiences when contacting our team. It’s great to know our staff were helpful, polite, and took the time to make sure everything was clear before ending the call. This is our top priority!
Thank you again for your review and if you need anything, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Great customer service & dealt with my…
Great customer service & dealt with my query promptly.
26 February 2026
Reply from Budget Energy
Hi Gary,
Thank you for your feedback. We’re really pleased to hear that you were happy with the customer service you received and that your query was dealt with promptly. We appreciate you taking the time to share your experience. 😊
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Customer service is okay.... just
Customer service is okay..... the app on the other hand needs modernised, my id is very difficult to get hold of and cannot access the lend me a fiver offer without that.. am I a service user that is peeved? Yes,yes I am
26 February 2026
Reply from Budget Energy
Hi Jason,
Thanks so much for your 5* review! We are glad to hear you're happy with the service provided by our staff. We are very sorry to hear you have been having issues with the online service. I have reached out privately to try help resolve this. We understand the borrow £5 feature is useful and essential for our customers.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team.
Reply from Budget Energy
Hi Pauline,
Thanks so much for your 5* review! We are delighted to hear your experience with our agent was great! Our top priority is always positive customer experiences.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Very happy with budget energy best…
Very happy with budget energy best move iv made stuff are amazing well done 👏
26 February 2026
Unprompted review
Reply from Budget Energy
Hi Sharon,
Thanks so much for your 5* review, this means the world to us! We are glad to hear moving to us was the best move for you. We hope you continue to be a Budget Energy customer for a very long time.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Budget Energy renewal
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budget Energy were still offering the best rate for us.
I subsequently rang the company and was very quickly and easily changed onto the new fixed rate tariff after double checking tariffs eff with the agent.
Excellent customer service and to date very good supply with no issues.
Well done Budget.
23 February 2026
Unprompted review
Reply from Budget Energy
Hi Norman,
Thank you so much for taking the time to leave your review.
We’re delighted to hear that you found our tariffs competitive and that the renewal process was quick and easy with our customer service team.
Thank you for choosing Budget Energy and for your kind words — we truly appreciate your support
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Very happy with Budget Energy customer…
Very happy with Budget Energy customer service is fantastic, I rang to inform my change of address which was taken care of by the agent who was very friendly and helpful, I would highly recommend
19 February 2026
Unprompted review
Reply from Budget Energy
Hi Michelle,
Thank you so much for your lovely feedback.
We’re delighted to hear that your change of address was handled quickly and smoothly, and that our agent made the experience friendly and helpful.
Your recommendation truly means a lot — thank you for choosing Budget Energy and for taking the time to share your experience on trust pilot.
If there is anything else you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
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