Buckley London Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of the jewelry, often noting that many items appear more expensive than their actual cost. Many consumers highlight the prompt and fast delivery service, with purchases arriving quickly and often accompanied by good communication. People appreciate the beautiful products and excellent service, which often encourages repeat purchases. Reviewers often mention the lovely and well-packaged items, making them suitable for gifts. Some customers also noted efficient resolution of issues, with quick replies and replacements provided. The selection of jewelry is frequently described as lovely, featuring beautiful designs that many customers enjoy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, often describing items as lovely,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and fast delivery... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the jewelry... See more

Price

Customers consistently note positive experiences with price, often finding items to be good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My girlfriend really loves your brand. When she traveled to England, she bought some items from Buckley London. She wished she had bought more, but thought it wouldn’t be possible unless she visited E... See more

Company replied

Rated 5 out of 5 stars

I have always found this companie"s jewelerry very good quality and excellent value. Many of the items look like very expensive jewellery. The delivery is prompt and everything is excellent.

Company replied

Rated 5 out of 5 stars

Really pretty rings and in the sale. 😀 Delivery was great, arrived within a few days of ordering. Would definitely order from this site again.

Company replied

Rated 5 out of 5 stars

Great customer service. I needed to return my original purchase. Followed the return process & received an extremely quick response & exchange in time for Christmas. No quibble or queries, would defin... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop
  3. Jewelry Designer

Written by the company

Redefining costume jewellery since 1989, Buckley London is a British heritage brand, synonymous with craftmanship and timeless design. Where classic style meets modern elegance and with over 30 years of expertise in the trade, Buckley London is today the leading, go-to brand for affordable costume jewellery. Whether you’re searching for the perfect gift, attending a special event, or you’d simply like to elevate your everyday wardrobe, Buckley London offers something for everyone, whatever the occasion.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(153)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a Bangle

I purchased a Bangle just recently from Buckley, however, it snapped and I contacted them about it and I received a prompt reply from Sally. She notified me that she would send a replacement in the post, which I have duly received. I am very impressed by this very quick service and kind cooperation from them. I will definitely be using them again as service is excellent. Well done xx

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really pretty rings and in the sale. 😀
Delivery was great, arrived within a few days of ordering. Would definitely order from this site again.

26 May 2026
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Reply from Buckley London

Thank you for the five star review Shirley. We are delighted you like your rings

Rated 5 out of 5 stars

I ordered 3 bracelets in their sale…

I ordered 3 bracelets in their sale which was amazing they came beautifully packaged and looked exactly like on the website, one of them came apart which isn’t their fault just of those things I contacted customer services not expecting a reply the same day as I know they’re busy but not only did they reply back within they hour they’ve sorted it all out for me and sending me a replacement!!! Just wanted to say thank you to sally who has sorted this out for me customer service is absolutely fantastic.
The quality is so good and delivery is spot on so thank you again

14 May 2026
Unprompted review
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Reply from Buckley London

Thank you Faye for the five star review and for mentioning the lovely Sally by name. I will pass on your regards.

Rated 5 out of 5 stars

Nice things

Nice things I received what I supposed to. Delivery service is good.

24 April 2026
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Reply from Buckley London

Thank you very much for your five star rating. We are very glad you enjoy your jewellery

Rated 5 out of 5 stars

Sally Hardwick of Buckley London has…

Sally Hardwick of Buckley London has provided exceptional customers service. Added to that the goods I received from Buckley London are of excellent quality. I highly recommend Sally and her team at Buckley London.

24 April 2026
Unprompted review
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Reply from Buckley London

Hi Susan. Thank you for your feedback about Sally. We will be sure to pass this on to her. We are so glad you were impressed with our Customer Service.

Rated 2 out of 5 stars

Mystery Package

I’ve bought Buckley jewellery at airports before so I decided to buy a mystery package for £25 which was supposed to be worth around £200… really disappointed - 8 pairs of earrings! Most so tiny they would disappear into the holes of your ears! A ring, 2 bracelets and a neck pendant… the only thing I would have purchased are the bracelets. Felt like a mystery package of stuff no one else would buy!
Would not recommend.

2nd May… no response from Buckley even though I’ve emailed them direct

25 April 2026
Unprompted review
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Reply from Buckley London

Hi Mrs Cahillane,

Thank you for your feedback. We're sorry to hear that the Mystery Package wasn't what you were hoping for.

Our Mystery Packages contain a selection of jewellery chosen from our collections, with a stated retail value significantly higher than the purchase price. As the contents were a surprise, we appreciate that individual styles and sizes may not suit everyone's personal taste.

We are also sorry to hear you did not receive a response to your email. Please contact us again at enquiries@buckleylondon.com quoting your order number and we'll be happy to look into this for you.

Kind regards,
The Buckley London Team

Rated 5 out of 5 stars

Lovely necklace

Lovely necklace that was nicely packaged for a present and delivered in a timely manner.

7 April 2026
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Reply from Buckley London

Thank you for the five star review. We are delighted that you are happy with your purchase.

Rated 5 out of 5 stars

Will buy again!

First time purchasing, I love my pieces !! Will consider buying again x

7 April 2026
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Reply from Buckley London

Thank you Georgia for taking the time to leave us such a lovely review. We hope you shop with us again.

Rated 5 out of 5 stars

A mystery box

A mystery box, containing some lovely rings necklace bracelet and earrings. I bought this once before. Lovely jewellery pieces.

7 April 2026
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Reply from Buckley London

Thank you Gillian for your kind review. We are glad you like the mystery box.

Rated 5 out of 5 stars

Quality product

Quality product, delivered on time

9 March 2026
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Reply from Buckley London

Thank you Ralph. We love to hear from satisfied customers!

Rated 1 out of 5 stars

A TRAGIC experience !!!

Not good at all !!!
First of all, I placed the order on March 17, and I still haven't received it; according to the package tracking, it doesn't look like I'll receive it before the weekend either. So I’ve missed the name day for whom the gift was intended, and now I have to get another gift!!!
That alone is bad enough, but especially when you factor in the €10+ shipping cost—about 20% of the item’s value—it’s just TRAGIC
Οne star is too generous; it should really be zero

17 March 2026
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Reply from Buckley London

Hi Andreas. I am very sorry to hear that you had such trouble with your delivery. Your order was picked and packed the same day that you placed it by us. Unfortunately, we do not control the cost or speed of delivery to overseas addresses. We can only apologise that you were disappointed. Rachel

Rated 5 out of 5 stars

Great customer service

Great customer service on returning an item and they resent another size quickly.
I was kept up to date through email. Jewellery is classic looking and excellent quality. I will continue buying from them in the future. An all round shopping experience.

12 March 2026
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Reply from Buckley London

Thank you Rachel. We are delighted you are so happy. Rachel

Rated 5 out of 5 stars

Very nice ring

Very nice ring, delivered fast from abroad. Highly recommended. No hassles!

4 March 2026
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Reply from Buckley London

Hi Greg. Thank you for letting us know about your positive experience. We hope you shop with us again. Rachel

Rated 5 out of 5 stars

Beautiful Ring

Very quick delivery, great communication and a beautiful ring.
I thought it would have been a brighter yellow 💛

24 February 2026
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Reply from Buckley London

Hi Sarah. Thank you very much for the lovely review.

Rated 5 out of 5 stars

I have always found this companie"s…

I have always found this companie"s jewelerry very good quality and excellent value. Many of the items look like very expensive jewellery. The delivery is prompt and everything is excellent.

10 November 2025
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Reply from Buckley London

Hi Norman. Thank you so much for your five star review. We are so glad that you like our jewellery. Rachel

Rated 5 out of 5 stars

Beautiful

Beautiful product and a great service. I received the items within a few days. I purchased the canary sparkle pear ring and matching earrings and they’re both so pretty and look much more expensive than they actually cost. I would definitely recommend - well worth 5 stars!

10 February 2026
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Reply from Buckley London

Thank you so much for the five star review. We are thrilled that you like your jewellery so much. Rachel

Rated 1 out of 5 stars

Have not received order

Have not received order

9 February 2026
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Reply from Buckley London

Hi Maureen. I am so sorry that you experienced difficulty with the delivery of your order. We actually sent it the same day but, unfortunately sometimes overseas deliveries just take a bit longer. Rachel

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