BTN Music UK | Guitar Parts Reviews 

430
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery service is exceptionally fast, efficient, and well organized. People are very happy with the quality of the items they purchased, noting they always arrive safely and in pristine condition. Consumers also appreciate how very easy it is to navigate the website to quickly find what they need. Buyers find the prices very reasonable and consistently describe the overall service as exceptionally helpful, friendly, and reliable. Many people state they will definitely use this business again for all their future musical parts and accessories.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally quick postage and prompt... See more

Product

Reviewers express great satisfaction with the product quality, highlighting durable items and perfect... See more

Service

Customers consistently note positive experiences with service, highlighting great quality and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt quick delivery. The bass bridge is top notch. Build quality, custom setting options , change in sustain and for me , the tonal changes have been quite noticeable once the setup is done corr... See more

Rated 5 out of 5 stars

Excellent company, especially Chris who helped me with my order's and kept me informed along the way with updates. I would use BTN again when looking for guitar parts etc. All good 👍

Rated 5 out of 5 stars

Fantastic service, they stocked exactly what I was looking for. Despatched very quickly, delivery was super fast. What more could I ask, perfect.

Rated 5 out of 5 stars

Great quality product, fast delivery and well packaged, easy website to navigate, will make it my first stop for fretwire, many thanks


Company details

  1. Musical Instrument Store

Written by the company

UK retailer of Guitar Parts & Accessories; replacement hardware, electronic components, luthier tools & more. Whatever you need, we've got you covered!


Contact info

4.9

Excellent

TrustScore 5 out of 5

430 reviews

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Asks customers to review

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4.9

All reviews

(430)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues, good supplier.

Easy to order, quick delivery, well packed, not much more to say, happy to buy from them again.

5 March 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thank you for your feedback. Pleased to hear you are happy with the service and look forward to dealing with you again next time.
BTN Music

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff, swift delivery, recommended

11 March 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Glad to hear you are pleased. Thanks for your feedback.
BTN Music

Rated 5 out of 5 stars

Helped me out immensely with size…

Helped me out immensely with size information and an exchange of a machine head, due to me ordering the wrong one.
Excellent service all round.
A+ company.

24 February 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Glad we could be of service. Thank you for your feedback.
BTN Music

Rated 5 out of 5 stars

Hip shot

Fast deliver and great packaging

3 March 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Glad to hear it arrived quickly and safely. Thanks for your feedback.
BTN Music

Rated 5 out of 5 stars

Excellent service.

Excellent service and delivered on time.

5 February 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Pleased to hear you are happy and it arrived in good time. Thanks for your feedback.
BTN Music

Rated 5 out of 5 stars

First rate

Very fast to respond to questions. Fast delivery. Delighted

10 February 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thanks for your feedback. Glad to hear you are pleased.
BTN Music

Rated 5 out of 5 stars

Have only made a couple of small orders…

Have only made a couple of small orders with BTN recently, on both occasions they had exactly what I wanted at a good price and both arrived in the post in a couple of days. Very good, will use again.

6 February 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thanks for your support. Pleased to hear your experiences with us have both been good and we look forward to dealing with you again soon.
BTN Music

Rated 5 out of 5 stars

Excellent

Great products. Needed to return my item, email was responded to quickly and free post label was sent to me. Good customer service.

3 February 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Glad to hear you are pleased and we could sort this out quickly for you. Thanks for your feedback.
BTN Music

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery. Perfect item.

28 January 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Pleased to hear you are happy. Thanks for your feedback.
BTN Music

Rated 4 out of 5 stars

Easily useable website

Easily useable website, very swift supply and excellent choice. One of the very few supplies of extra wide bone saddle blanks at an extended length and high quality of part. Will look to use them again for other parts.

23 January 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thank you for your feedback. Glad to hear you are pleased with the selection and quality. We look forward to dealing with you again soon.
BTN Music

Rated 3 out of 5 stars

The freeware was good quality but not…

The fretwire was good quality but not enough to fret my neck, I will have to buy another set

14 January 2025
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thank you for your feedback. Sorry to hear you ran out of fretwire. Although it is sold by the meter, 2 meters are required to cover 1 guitar neck. If you are ever unsure, please feel free to get in touch.
BTN Music

Rated 5 out of 5 stars

great product, great service !

bought a chet atkins term arm for my bigsby b5 unit on my fender telecaster, and after using it every day the quality is perfect, i remeber delivery being easy and quick but that doesn’t really matter when the part is good

i originally thought the near £100 price tag was high, but the quality, service and delivery has made me rethink that, id happily pay that again, 5 stars!

29 April 2024
BTN Music UK | Guitar Parts logo

Reply from BTN Music UK | Guitar Parts

Thank you very much for your kind review. We are pleased to hear you are happy with the Chet Atkins trem arm!
BTN Music

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