Brunswickhygiene 

I had to book my Covid tests with a U.K. government approved testing lab and select the area of the U.K. I lived in, then select from their list of approved labs. So I selected “south east” and a lab in Brighton… yet when the tests arrived they had in fact had to be sent to Birmingham! This resulted in unnecessary delays in getting results back - if I had known the lab was that far way I wouldn't have chosen them as this is what has cause so much of a delay.
1. Day 2 test results took 2 days to even arrive at the lab and finally got the results 3 days later.
2. Day 5 test for release - took 2 days to get there and I eventually got my results back on day 7.
3. Day 8 results- which I could have used to travel home (and many people would rely on these to fly, lucky I had my EU vaccine certificate) have taken over 2 days to even arrive at the testing lab and no results by day 10.
So my advice to you if you are travelling to the U.K. is look up the test provider on google and look for better reviews that Brunswick - wish I had thought of this before. I see they are responding with comments saying the results are delayed because of a high demand for the service - so I would say they shouldn't be so greedy and shouldn't accept people's money if they can't provide a satisfactory service!

Dreadful service. We are still waiting on our day 5 results we are now on day 8! I have emailed them directly and tried to call. Do not waste your money on this service!

Ordered and paid for a set of 3 covid home tests from Brunswick Hygiene, Brighton, that were supposed to be sent to Newmarket, Suffolk - where I had plans to quarantine, following a flight from the USA. Never received the reference # via e-mail, that I was supposed to show to UK immigration. Several weeks have gone by and the test kit has still not arrived in Newmarket! Have sent numerous e-mails and made phone calls to them. No help! My flight came and went and I'm still in USA! Really annoyed! UK Gov web site, lists Covid labs available, including Brunswick Hygiene but will not "recommend" any of them. There needs to be some government accountability! Am furious!

My test arrived late, there was no communication that apparently there was a problem with payment even though the money was taken from my account and they have conveniently stopped replying to my emails when I asked for a refund

When you call, they put on a recording saying they're not answering the phone any more, and that the most efficient way to reach out is via the contact page or email. Well, I've done both, and am today on day 2 needing the test to comply with regulations, and haven't even received a dispatched notification.

The good thing is that if you want to complain, you also can only do so in the contact page they aren't monitoring in the first place.

I used this service for all the tests including Day 5 release and the service was disgraceful. I received the day 5 results on day 10, the same day as the day 8 results. The company blames the Royal Mail but they know they can’t deliver the service they charge for. They should use couriers as Amazon do for example. Choose a different supplier is my advice

An update - given all the other people that have had the same experience it’s time for the government regulator to investigate this company. Anyone know how to get that started?

Further update - the government HAS started an investigation into unfair and unethical behaviour by corona testing companies. I have submitted my complaints to the government and suggest you do the same so companies like this don't profiteer from other people's situations.

Further update: I have completed the form that the company requires, despite them already having all the information they need to deal with this complaint, so perhaps another time wasting tactic. Meanwhile it is good news that the government is already taking action against bad practices like this. I will update this review based on the response I get from the company.

And how interesting and pathetic that their response was "we are adapting to high volumes of orders...." - I bet they are and also adapting to high profits from the public. Shocking behaviour.

I have updated my review to 4 stars as overall the full service we received was reasonable despite delays which in retrospect were inevitable using a home postal system. We received day 2 results on day 4 , day 5 on day 7 and day 8 on day 10.

I originally gave Brunswick 3 stars because although we did not receive the service we thought we paid for, we did receive results and some communication. There are many companies that have poor reviews for covid testing services which the government Department of Transport and the Department of Health and Social Care (DHSC), needs to take responsibility for, as they recommend these companies on the “trusted” Government website.

We used Brunswick Hygiene at a cost of £358 for 2 people day 2 , 8 and extra cost for day 5 release tests . The company made communication impossible by not answering calls or numerous emails. We resorted to contacting the provider company “Everything Genetic” as we realised Brunswick Heath is just a broker, listed as being set up in September 2020, obviously to the demand for testing services during the pandemic. Brunswick do not appear have laboratory facilities to do the tests themselves on site.

After numerous calls we received day 2 tests on day 4 , which was promising and not too challenging as we were in quarantine anyway. Day 5 tests were received after numerous phone calls & emails to Brunswick Hygiene which remained unanswered. Finally on day 7, by going directly to the provider “Everything Genetic”
we received our results. Brunswick did answer my email requesting a refund to tell me I had the 5 day release results ( even though it was day 7)

In retrospect only companies offering clinic services would realistically be able to offer a 5 day release. Those offering postal services with priority Royal mail are reliant on the post, therefore they are not able to offer this service so should not be allowed to do so or advertise this service.

The government and public health have a responsibility to recommend companies ensuring that they can provide the services advertised. My complaint is that the list of companies recommended on the government website has not been checked and is misleading and false. I have parted with money with the expectation that anything recommended by the government would be a good service. I am not the only one, clearly there is a responsibility by Government organisations to take control of this situation.

Brunswick your small print says tests take up to 36 hours from delivery to the lab, this should be on your website CLEARLY so people know postal test results for day 5 release is not day 5 as advertised, but could be up to day 10. The standard response to the reviews is not acceptable, let people know day 5 the situation including the caveat of the 36 hour delay by being open and transparent.

I have emailed the DHSC to complain as this industry needs some quality assurance.

It was not my choice to travel and it was very difficult to cover the tests on top of everything. For this amount of money, it is just disgraceful. It has been weeks - no results, no refund, no answers.

I ordered Day 2, Day 5 and Day 8 tests. Arrived promptly. Submitted the day 2 test, then started reading the reviews once I didn't hear back 12 hours after the sample was delivered. Got quite worried, call them after 24 hours. Phone was answered immediately, person who I spoke to was very helpful despite my call was still within the expected turnaround time. Got email updates with the time the sample was accepted by the lab (it took about 12 hours after delivery for sample to be accepted). Lab results came in a little bit after 24 hours after sample accepted to lab. Everything within provided expectations, did not need to worry. Much more confident about upcoming tests.

SCAM ALERT!!

72 hours and still waiting for the results!! How many people could I have infected???

Advertises the tests as £41 but only informs you of the added surcharges at the payment page, after you’ve filled out the whole form!

Guess Matt Hancock needs the extra money after losing his cabinet position! Same old Tories, always thieving!!

Now waited 72 hours for a day 2 test. Diabolical. It clearly stated in the paperwork beween 12 - 36 hours, but so far 72 hours later.......... NOTHING!!

I RECIEVED THE TEST VERY QUICK BUT NEVER RECIEVED A CONFIRMATION EMAIL. UNFORTUANTLY THEY ARE HARD TO CONTACT AND I NEEDED A LOCATOR REFERENCE NUMBER ASAP SO HAD NO CHOICE BUT TO BUY ANOTHER TEST.
I HOPE I HAVE NO PROBLEMS GETTING A REFUND.

No day 2 results received , lots of mails to and fro but nobody helps , they have blamed Royal Mail , the lab , everyone except themselves
It's day 6 and I am still to receive my day 5 results, more emails and still no answer.I cannot return to work
This is a con, they are making money out of us and are not delivering the service they promise.
I do not understand how they can be on the government approve list !!
Stay away their service is non existent

Do NOT waste your time and money on Brunswick! Wasted 419.95 as currently on Day8 and still no Day 2 or Day 5 test results. The lab company say Brunswick never assigned my details to the tests so the results have been sitting there all this time but no-one to release them to. Brunswick had ONE simple job to do as the broker! Endless complaints to them but no-one actually follows through so I'm still sat in isolation. Demand a refund. No-one responds! Will demand a cashback on my card. Have reported them as they should not be allowed on the Department of Health's recommended lists.

No day 8 test results after one week.
Rang the CS team who said they had received my day 8 test, but couldn't give me the results over the phone and so asked me to email them.
I emailed them with my order number, they replied asking for my order number....
I sent it back to them with a screenshot of my order number, and they replied with... my order number!
Ridiculous.
Still no results.
If it's reiliability you're after these aren't for you.
The government need to be aware that their 'trusted suppliers' are incompetent and unreliable.

When I first purchased my Fit to Fly, and 2 & 8 day tests, I did so with apprehension and to be honest, some confusion. I felt overwhelmed by the amount of providers and varying packages and prices. The ease of the website and best deal around led me to buy from Brunswick. Only once I paid did I look them up and I began to worry. There was only 5 reviews and all but one were negative. So with my fingers crossed I waited to see what would happen. The mail arrived within 2 days, but I only initially received my 2 & 8 days tests. With a week to go I managed to phone through and leave a message. Thankfully they acted swiftly and I received my missing tests. My next worry was whether they would be quick in the turn around and email me the certificate my partner and I needed to marry abroad. I dropped the prepaid boxes at the post box at lunchtime and thankfully, I had my results by 4 pm the following day. So far, a great service. Fingers crossed for my 2 & 8 day results although they are to satisfy the government and my holiday is already over by then. :-)

I have had overall a good experience with this supplier. I leave 4 stars only because test day 2 arrived with delay; however, they have promptly apologised and offered a refund upon reception of the unused swab test.

Brunswick were amazing in chasing up my results. They don't actually have a lab so your tests go to Everything Genetics lab in Midlands. Even so, they would chase up my results with them and sort out any issues (like me mistakingly taking day 5 test on day 2). Top tip - email them rather than call as you end up waiting for absolute ages on the phone.

I was honestly so worried when I read these reviews but ultimately went with Brunswick owing to a tight budget. I had a poor internet connection and a gateway error appeared before I got my confirmation number for my passenger locator form. I called them and they were so efficient and professional, not at all what I was expecting from the reviews. The issue was solved in minutes so, so far so good! I wanted to keep this for a fairer opinion but I'll keep you posted!

Awful service and lost money

DON’T ORDER TESTS
Waiting for Test to releast result almost 1 week !!!!!
They pick up phone after 1h waiting