Brummstadt Reviews 

538
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of their products, especially the head units, which are described as impressive, functional, and a significant upgrade from factory models. Customers consistently highlight the exceptional customer service and support, with staff members receiving numerous commendations for their helpfulness, patience, and prompt assistance in resolving issues and guiding installations. The overall service experience, from initial purchase to after-sales support, is frequently described as outstanding, with many recommending the company without hesitation due to the team's dedication to ensuring customer satisfaction. However, some people mentioned issues with product compatibility, such as oversized head units covering AC controls or hazard buttons, and difficulties with wiring harnesses not fitting all connectors or causing problems like burning out factory reverse cameras. A few other people also felt that the interface could be glitchy, and some experienced missing parts or problems with GPS/4G units not adhering properly, leading to concerns about product reliability and the overall installation process.

What people talk about most

Product

People report positive experiences with product, often praising its great looks, functionality, and ease of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, prompt, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the fantastic after-sales... See more

User experience

Clients share positive opinions on user experience, with many finding the product fantastic, easy to install,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super happy with my new aftermarket head unit. It looks good, works well. Communication was top tier, Kevin is great to deal with! Lots of information regarding compatibility; quick, helpful and detai... See more

Rated 5 out of 5 stars

I needed some assistance from Brummstadt Tech support. Installation was all fine, but after a power up problem was identified, Kevin at Brummstadt was excellent in helping me resolve the issue. He was... See more

Rated 5 out of 5 stars

We purchased a new head unit from Brummstad fir my 2016 Isuzu MUX. It took some time to install as there were different plug ins to decider. In response we asked for support from the Brummstad tech... See more

Rated 5 out of 5 stars

Kevin and Tommy were assisting me extensively showing patience and understanding while analysing my feedback and providing FW patches for months. Recently, Tommy and I agreed that the testing proved a... See more


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Tune Up Service
  4. Car Equipment Accessories Store
  5. Car Stereo Store
  6. Tuning Automobile

Written by the company

Driving, for so many of us, is a source of happiness and a great joy. Wouldn't it be wonderful to take the best parts of your car rides and put them together? Mastering the art of head unit upgrades for the Australian market. Drive smarter, not harder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

538 reviews

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Asks customers to review

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Replied to 7% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(538)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

BMW650I

Bought a new unit for my 650i, top model. Kevin provided excellent support when I needed some tweaks on my install.

It looks gorgeous.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

2016 Hilux Install

Excellent product. Have previously installed top brand name head units in other cars and they have always been a pain. This was an easy plug and play, with the Hilux harness provided. Only issue I had was with the reverse camera, emailed support and Kevin put me straight on the fix, was just changing the setting from 360 to reverse took 2 mins. This is a much better system than the original and having Bluetooth CarPlay is awesome. Also read a review that said the sound was crap, this is incorrect the sound from the original speakers is now so much better. Great product, easy install.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Mercedes GL 350 Install

I recently installed a Brummstadt Head Unit in my Mercedes-Benz GL350, and I couldn’t be happier with the result! The unit completely transformed the dashboard — it looks sleek and modern, with a fast, responsive display and excellent sound quality. Android Auto runs perfectly, and the added features make every drive more enjoyable.

A big shout-out to Tommy, who was incredibly helpful throughout the installation process. He guided me through the setup with clear instructions and great advice, especially when it came to integrating the front and rear camera upgrades. His support made everything straightforward and stress-free.

If you’re looking to upgrade your car’s multimedia system, the Brummstadt Head Unit is absolutely worth it — premium performance, great support, and a flawless finish!

5 November 2025
Rated 5 out of 5 stars

Great head unit to modernise an old car

I bought a head unit to replace an original one for our 2009 Honda. It was easy to order and arrived relatively quickly (noting it is delivered directly from China).
It was an easy plug and play instillation. I referred to YouTube for instructions on removing my original headset.
There were a couple of minor issues I needed guidance with and Tommy through the online messaging service was very knowledgeable and was able to point me in the right direction.
The unit looks amazing in the car - it looks like it was always meant to be there.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing upgrade to Honda Jazz

The head unit fits perfectly to the Honda Jazz and looks amazing. A huge improvement on the plain original unit.
Original cables were incorrect, and a fast replacement was ordered and sent from China.
Support by Kevin absolutely amazing and showed a lot of patience with me to get the unit up and running as it should.
Would highly recommend the unit and Brummstadt to anyone wishing to purchase and self-install. Installation was simple and straight forward, just the overall setting up by me, but with the excellent support in the background from Kevin and Tommy it is all now up and running.
I cannot overemphasize the assistance given by Brummstadt. So good.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Great after market service

Great after market service . I chose to install myself and the crew helped me above and beyond . Tommy gave me very easy to understand instructions on how to program the OEM steering wheel buttons. Thanks again guys

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product and support

The unit is installed and working well with great online help from Tommy and others. The installation guide supplied is generic which I expected because of the diversity of vehicles it fits but most of the process is obvious.
A very good product which brings my Prado into the modern era.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quick turnaround.

A website that has a good layout, and search function.
Friendly support via email, with really quick replies. Great unit, but was surprised it was sent from China. But even still only took 5 business days after tracking note was sent. Had it fitted up in less than 15 mins, as I've installed similar in dozens of cars. Thanks again!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Permission issues

The personalised service provided by Patrick was exceptional, l was having a permission issue between the new unit and my mobile, while the problem was being investigated l was kept informed and in the loop, l was very happy with the service provided and the eventual outcome once all permissions had been allowed

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service pre and post…

Amazing customer service pre and post purchase. Tommy has helped with my queries promptly. I have accidentally paid with my card rather than using zip. Tommy had processed the refund right away with no questions asked. I then repurchase using zip. It's so refreshing to see exceptional customer service. I appreciate your time Tommy and well done! Definitely recommend 5/5!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Kevin was FANTASTIC

Kevin was FANTASTIC.
SUPER FAST in replying to any issue i was experiencing to with was sorted out with great ease .
Highly recommended 👌

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The experience with Brummstadt was very positive.

The experience with Brummstadt was smooth and professional. Communication was alittle slow at first but it was honest and fulfilling.
The end product is magnificent and surpassed my expectations. One or two minor hiccups along the way but expected when transforming a 12 year old car into the modern age.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Keep trying, it will work!

Big Thanks to Patrick and service team at Brummstadt.

After installing unit we had trouble getting the SWC to work. There are so many variation to consider with cabling and specific model and make of vehicle it seemed no matter what we tried nothing would work. After contacting the service team and some friendly back forth to collect information we got there in the end. Now everything is great and the head unit works exactly as I had imagined.

Thanks!

10 October 2025
Unprompted review
Rated 3 out of 5 stars

Got the wrong facia to start with but…

Got the wrong facia to start with but this was quickly resolved. Have just finished installing and haven’t had chance to use much yet. But seems fine. Keep getting reminder to post review so hopefully all done. Cheers. Bit of a pain doing the review. Should be able to just submit with out codes ect

7 October 2025
Unprompted review

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