Excellent service from start to finish! From sourcing what I needed to providing it to order online and delivering in no time...I am truly impressed. Cheapest I could find online; I never came across... See more
Company replied
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Made a small online order over a weekend, for two items which was easy to do. One of the items was difficult to source elsewhere as there seems to be a shortage. Order acknowledgement, invoicing and n... See more
This was a replete purchase of medication for 6 months hay fever tablets for my dog. Pre approved by my vet. Excellent service and quick delivery. If I had to say 1 thing I was unhappy with it was t... See more
The staff in the Solihull store are always friendly and helpful, I prefer to travel further to see them than others in the local area. The online store has the best price around for some of my med... See more
Company replied
Company details
Written by the company
Browns Pharmacy Group is a family owned business of eleven pharmacies across the Midlands from Kings Norton to Hinckley. Our first pharmacy at Kingshurst was purchased by Walter Brown in 1980 and since then we have grown steadily. We believe strongly that our purpose is to provide our customers and patients with high quality service in dispensing and supply of medicines, pharmacist consultations and by offering good value products that help make people feel better. Our customers are important to us and we aim to give you a friendly welcome when you visit us.
Contact info
351 Warwick Road, B91 1BQ, Solihull, United Kingdom
- 02746 364586
- enquiries@wmbpharmacy.com
- brownspharmacy.com
ordered a gel 08/06/2022...received the…
ordered a gel 08/06/2022...received the gel...expiry date 05/2022...sent an email on monday...no reply by today, wednesday...phoned the customer services number...no pick up
15 June 2022
Quick efficient service
29 May 2022
Poor
Poor, item did not arrive, no confirmation when item was supposed to have been dispatched! No communication or apology was refunded but poor comms and item did not arrive!
26 May 2022
Reply from Browns Pharmacy
Mark,
I am really sorry to hear that you were not contacted when your order was refunded. This is against our operating procedures which requires all customers to be contacted if we are unable to fulfil their order.
We are currently in the process of putting a new system in place which automatically emails our customers, to ensure that every customer who unfortunately requires a refund is contacted with a reason why this has happened. However, there are still a few issues we are trying to work out with this system. I would like to apologise for this inconvenience and understand how frustrating it can be when you order online and receive no further information.
Many thanks,
Conor
Excellent as always.
22 May 2022
Good prices and product arrived quickly.
11 May 2022
This is my second order with Browns…
This is my second order with Browns Pharmacy.
Excellent service. my order arrived the next day with royal mail and it's exactly as described.
Thanks again. 5 stars *****
19 April 2022
Covid tests never arrived
We ordered Covid tests as we had Covid. Supposed to arrive in 3 days. No communication from the supplier and seven days later they have still not arrived. Lucky someone dropped some tests around and we are now Covid free.
18 April 2022
Reply from Browns Pharmacy
Cliff,
I am really sorry to hear that you still have not received your parcel with the COVID tests.
We do our best to send all orders within a day of receipt, however, we had to hold your parcel back an extra day as the stock had to be delivered from a different branch to ourselves. We dispatched your item with Royal mail on Thursday 14th with Tracked 48 hour delivery, which we find usually delivers next day, however, due to the bank holiday weekend, the item is still in transit. As a gesture of goodwill I will refund 50% of your order and would like to apologise for this inconvenience to you.
Many thanks,
Conor
I’ve been using Brown’s for over 20…
I’ve been using Brown’s for over 20 years and they have always been so helpful. The ladies that are there presently are brilliant and nothing is too much trouble, offering useful advice and always going the extra mile.
11 April 2022
Unprompted review
Reply from Browns Pharmacy
Bev,
Thank you for the great feedback, we are happy that our service has been up to standards for over 20 years. We always love to hear feedback from our loyal customers.
Many thanks,
Conor
i'm still waiing
I can't give any more stars i'm still waiting for fo the parcel to arrive called in to the chemist and the assistant was very helpful took my mobile number and said she'd ring me back but not had a call yet
10 April 2022
Reply from Browns Pharmacy
Sonia,
We are sorry that you have not had the service we usually deliver. I have spoken to my colleague and believe that we have re-organised the delivery for you, however, I would like to apologise for the delay in your order. I will be providing a refund to you for the cost of the delivery as this was unacceptable.
Many thanks,
Conor
Easy to deal with and quick delivery
Easy to deal with and quick delivery - 100% recommend ⭐️⭐️⭐️⭐️⭐️
12 March 2022
Reply from Browns Pharmacy
Thank you for the great feedback Jenny.
Good services
17 February 2022
Reply from Browns Pharmacy
Thank you very much for the great review.
Many thanks,
Conor
Friendly Solihull staff
The staff in the Solihull store are always friendly and helpful, I prefer to travel further to see them than others in the local area.
The online store has the best price around for some of my medical equipment, it's a shame I can't get that same good price in store though!
11 February 2022
Unprompted review
Reply from Browns Pharmacy
Thank you for the great feedback. We will pass your compliments on to our staff at Dovehouse Parade. We always love to hear from our customers on ways we can improve and will look at the different prices from online to in store. We are also in the process of setting up click and collect to allow our customers to receive online orders same day with no delivery fee, so keep your eye out!
Good price
Good price, cheaper than the local chemists even when postage is included.
Could have been a bit faster mailing,
1 February 2022
Reply from Browns Pharmacy
Hello,
Thank you for the great review, we are glad we were able to beat the cost of your local pharmacy and are always striving to improve the speed of dispatch of our products.
Many thanks,
Conor
1st time trying. Not again
Ordered a product, waited a good few days. I then receive a refund for what I ordered. No email explaining why. Wouldn't use again
5 January 2022
Reply from Browns Pharmacy
Mrs Madden,
I would like to apologise for the inconvenience that we have caused to you. Unfortunately we have had some staff shortages over the past few days due to COVID isolation and therefore have been unable to send any emails out. Unfortunately we were unable to get any stock of the product that you ordered and have therefore had to provide you with a full refund. I would like to apologise again for the lack of communication and the delay in the response.
Many thanks,
Conor
Amazing service
21 December 2021
Good priced item
Good priced item, extremely fast delivery too, thank you. Recommended
4 December 2021
excellent service
20 October 2021
Arrived in good time and in excellent…
Arrived in good time and in excellent condition
14 October 2021
Nice n Easy
Easy to order, a good range of products at reasonable prices. Super fast delivery, I will be using this company again! Would recommend to other people.
1 September 2021
You can pay by Paypal without…
You can pay by Paypal without registering, so it is quicker to use than most other pharmacies.
9 August 2021
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