The company's mission is resonating. Good quality products and good service!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very frustrated experience with their online supply . Ordered in bulk for cafe purpose, but there is no response from customer service. It's been almost a month .no response. Yet not received items.... See more
There was a scam by the company.... Payment is taken beforehand but goods not delivered....and on calling the customer care the play the blame game saying that their delivery is done by 3rd party. Utt... See more
Company replied
I am very disappointed at the way this company handles their services . I ordered two sets of wooden spoons ( set of 5 ) . I received only one set. I also ordered jute table mats - I am still wa... See more
Company details
Written by the company
Brown Living is India’s first planet-positive online platform for eco-conscious consumers to discover and shop from verified sustainable brands and make an impact. We deliver Brown Lens© Certified products to our customers without any waste or plastic. We plant trees from our profits to ensure your orders are 100% carbon neutral. We offer a wide range of everyday-use products, specially curated for a sustainable, vegan, plastic-free, toxin-free and zero-waste lifestyle. Each product is locally made in India and handpicked after evaluating its environmental & social impact.
Contact info
6B/401, Shanti Sadan, 36th Road, Near National College, Bandra West, 400050, Mumbai, India
- +919324693122
- hello@brownliving.in
- brownliving.in
3.0
Average
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am struggling with Brown Living
Updating this to 3 stars. The products themselves are excellent, well sourced. But long shipping time and poor support. Order well in advance and wait. It will happen eventually.
(I updated the review on may 23. Received their response on June 11th. That itself tells you everything. Though I appreciate they are considering my feedback.)
Earlier review- I am struggling with Brown Living. On the one hand I admire the mission and the products look beautiful but fulfillment is lacking.
I ordered three products for my sisters birthday. I requested a birthday message and was told that was not possible. I requested the bill not be included and again was told no. And now the products are arriving one by one, not even in one parcel, with no sender indicated.
After over 1 week only a bar of soap has arrived all by its ownsome.
No indication on the website when the glass bird or earrings will arrive. Customer service cannot be reached. No number to call. WhatsApp number does not answer the call or respond to messages.
If this is brown living, next time I’ll pick some other colour.
15 May 2026
Unprompted review
Reply from Brown Living™
Apologies for the inconvenience caused.
We would like to inform you that we, Brown Living, are a marketplace team. We have sellers from all over India. As per your order details, you have placed an order from a different seller. Once a customer places an order, the products come directly from the seller to the customer. That is the reason you have received multiple shipments. We will take your feedback regarding the delivery. For more details, you can contact us on 9324693122 or send email on hello@brownliving.in so we can assist you further.
Reply from Brown Living™
Thank you so much for your lovely review!
Superb fabric and good quality…
Superb fabric and good quality stitching. Very nice flow and fit.
27 April 2026
Reply from Brown Living™
Thank you so much for your lovely review! We’re delighted that you loved the product.
Reply from Brown Living™
Thank you so much for your lovely review!
I didn’t receive my product still
26 April 2026
Reply from Brown Living™
As checked your order is damaged in transit, a new order will be shipped within 24 to 48 hours.
I think the pants are a bit short in…
I think the pants are a bit short in length...I am 6 feet tall and the pants seems to be 1 inch short in length
25 April 2026
Reply from Brown Living™
The product details are mentioned on the website.
Reply from Brown Living™
Thank you so much for your lovely review! We’re delighted that you loved the product.
Best overall
15 April 2026
Unprompted review
Reply from Brown Living™
Thank you so much for your lovely review!
The order was not fully delievered
The order was not fully delievered. And are not responding to return request
25 March 2026
Reply from Brown Living™
Hello Anubha, we are sorry to hear about your experience. Kindly share your order details us at hello@brownliving.in or contact us on 9324693122 so we can assist you further.
I have ordered linen shirt with cost RS…
I have ordered linen shirt with cost RS 3860/-.But the shirt I have received doesn't worth more than Rs 500/-.worst quality and worst experience with your product.
25 March 2026
Reply from Brown Living™
Hello Srinivasa, we are sorry to hear about your experience. Kindly share your order details us at hello@brownliving.in or contact us on 9324693122 so we can assist you further.
The material was so thick
The material was so thick. Definitely wouldnt recommend for the summers.
25 March 2026
Reply from Brown Living™
The product details are mentioned on the website.
Great collection of handcrafted items
Great collection of handcrafted items!
The prices are a bit high but the quality is super good!
7 April 2026
Unprompted review
Reply from Brown Living™
Thank you so much for your lovely review! We’re delighted that you loved the product.
I have not receive my order and status…
I have not receive my order and status is shown cancel there is no one is responding to calls and mails
26 March 2026
Reply from Brown Living™
Hello Sahithi Rukmini, we are sorry to hear about your experience. As checked our orders are delivered only 1 shipment is pending it will be delivered within 24 to 48hours. For more details you can send us email on hello@brownliving.in or contact us on 9324693122 so we can assist you further.
Excellent product and service as I have…
Excellent product and service as I have ordered for 1st time but I am very happy
25 March 2026
Reply from Brown Living™
We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon.”
Loved the dog basket and used it on my…
Loved the dog basket and used it on my Nowruz table.
23 March 2026
Unprompted review
Reply from Brown Living™
We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon.”
Amazing quality!!!
Products ordered were of good quality and as per shown in the pictures!!
23 February 2026
Reply from Brown Living™
We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon.”
The company's mission is resonating
The company's mission is resonating. Good quality products and good service!
27 January 2026
Reply from Brown Living™
Thank you so much for your lovely review! We’re delighted that you loved the product.
Reply from Brown Living™
Thank you so much for your lovely review! We’re delighted that you loved the product.
Reply from Brown Living™
Thank you so much for your lovely review!
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