My experience with this company was excellent. I really love the quality of the wool scarves they sell. I had a small problem with my order and they took care of it expeditiously and to my complete... See more
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See what reviewers are saying
Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate w... See more
Ordered the Harlequin Eau De Nil throw - felt that opening the box and unveiling the items inside, should have been accompanied by a fanfare. Absolutely beautifully made, though the central blue colou... See more
I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a b... See more
Company details
Information provided by various external sources
We craft our beautiful ranges of throws, cushions and fashion accessories from the historic Moon mill in Guiseley, Yorkshire. Established in 1837 and with over 180 years of proud British manufacturing & design heritage already to our name, we are now one of Great Britain’s last remaining vertical woollen mills.
Contact info
Netherfield Mills, Netherfield Road, LS20 9PD, Guiseley, United Kingdom
- 01943 873 181
- customerservice@moons.co.uk
- brontebymoon.co.uk
4.7
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Still waiting for any news on delivery
20 October 2021
So disappointing
Order not received and unable to ascertain when I will receive it.
I cannot contact the company by telephone because I am not a business. Unhelpful customer service email.
10 October 2021
Perfect check wrap
Perfect check wrap for my son’s Scottish wedding! Beautiful quality.
8 October 2021
Shame, because products look nice
I purchased 2 products from Bronte by Moon website which were both ‘in stock’. Several days later I was emailed that they are no longer making or stocking either of them. I hope to get my £320 refunded before long. Website obviously cannot be trusted.
27 September 2021
Poor customer service
Been over one week now and still have not received my order. No updates as to the situation with my order either. I ordered some car parts from Holland and they arrived four days later. Why can’t British companies do the same. Update 29 Sept 2021. Received my order nine days after ordering. No response to email request for update. Goods were as advertised.
26 September 2021
Excellent product/Average Service
Excellent product - internet progress updates very slow. Showed processing for 1 week - had to chase.
2 September 2021
Beautiful mohair cushions
I am delighted with my purchase. Beautiful, well made mohair cushions that look great on my sofa. High quality products and great service from ordering to delivery. Exceptional quality!!
27 August 2021
Lovey and soft!
Beautiful soft multi spot blanket/throw. The grey is the perfect wedding present as will go with different decors/tastes.
25 August 2021
Long delay in receiving goods
I have not received the goods that I paid for 3 weeks ago. I have emailed and telephoned customer services, but have received no response, until today. Hopefully now the item will arrive in 4 weeks
20 August 2021
Bad experience of shopping
My order not only did not receive the express information, but also made a serious mistake. I bought six scarves, but only received three. I hope you can deal with my problem as soon as possible. I feel very angry.
18 August 2021
Prompt delivery service
Prompt delivery service. Beautiful coloured wool throw [Milan Clover]; light and cozy - just as described.
16 August 2021
The item we ordered was not in stock
The item we ordered was not in stock. Had a mail asking if we wanted another item or a refund. We replied asking for a refund but we have had no reply saying that the refund will be processed. When phoning to say we wanted a refund we were told the best way is to reply to mail and that is monitored all the time if the person is on holiday
15 August 2021
Very pleased
Very pleased
Love the cushion ordered from Bronte, exactly as described and great quality.
5 August 2021
Good on time service .
20 July 2021
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