Bronte by Moon Reviews 

155
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My experience with this company was excellent. I really love the quality of the wool scarves they sell. I had a small problem with my order and they took care of it expeditiously and to my complete... See more

Rated 5 out of 5 stars

Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate w... See more

Rated 5 out of 5 stars

Ordered the Harlequin Eau De Nil throw - felt that opening the box and unveiling the items inside, should have been accompanied by a fanfare. Absolutely beautifully made, though the central blue colou... See more

Rated 5 out of 5 stars

I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a b... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Fashion Accessories Store

Information provided by various external sources

We craft our beautiful ranges of throws, cushions and fashion accessories from the historic Moon mill in Guiseley, Yorkshire. Established in 1837 and with over 180 years of proud British manufacturing & design heritage already to our name, we are now one of Great Britain’s last remaining vertical woollen mills.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.7

All reviews

(155)

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Rated 3 out of 5 stars

Beautiful quality wool products

Delivery was satisfactory and the product was great. I love Moon products they are such high quality. However if you order on line, returns could be improved. Although I didn't have to return my order, the only option you have is to post it back to the Head Office at Guiseley. You cant return to any of the shops. Whilst this wouldn't stop me from ordering on line again I do think this system could be improved. Apart from that it was good.

10 May 2021
Rated 5 out of 5 stars

Buy British

Buy British ! This was one of the reasons I bought these throws. A bit more expensive than other's on the market, and larger than most. The choice of colours is excellent, well made, good quality wool and soft.

27 April 2021
Rated 5 out of 5 stars

Stunning British Product

Stunning! Beautiful British made product. So pleased with the quality, packaging and delivery time. This is my second item purchased from Bronte and look forward to making the next 😊

23 April 2021
Rated 2 out of 5 stars

Poor systems for online ordering

I have placed an order for 3 throws on 11th of April. I got an automatic acknowledgment but not confirmation with estimated ship date. Then on the 14th, a parcel turned up with two of the throws, but no notification that these were dispatched beforehand and no information that the 3rd item is still outstanding and when it might be shipped. I have sent an email through the company’s website on 16th of April and there is still no answer. I have called on the phone and it seems they are not taking calls at the moment either. If I try to see the status of my order on the website the order is just showing as processing. I think they are not well set up for online sales, not to the level we’ve come to expect in this day and age.
They could compensate for lack of systems by manning their email and phones but that is also not happening as fas as I can see.

20 April 2021
Rated 5 out of 5 stars

Beautiful throw....

Beautiful throw... whilst my original choice was out of stock, prompt emails and suggested alternatives have resulted in a throw that I actually prefer to the one I originally ordered! Thank you Emma and your team.

18 April 2021
Rated 5 out of 5 stars

Lovely product and prompt delivery

Lovely product and prompt delivery, which surprised me with the dramas of sending good to NI post Brexit. Only comment is that a BT postcode is Northern Ireland . You addressed my package to Republic of Ireland. Please check your systems.

11 April 2021

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