Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(152)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Broadway auto transportdid did a fine…

Broadway auto transportdid did a fine job. They are efficient and their pricing resonable. They were ready to pick up my vehicle the day I authorized it, but the dealer was already closed. The picked it up the next morning and delivered it that afternoon ( about 650 miles). When I had a disputed with the transporter, they resolved the issue quickly in my favor

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Service

Bruce Kane was awesome to deal with and very professional! Great experience and great care of my vehicle during transport

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Have used this company twice now. James was a pleasure to work with. Great communication and super fast turn around time. I had my RV booked, picked up and delivered in the same day for a reasonable price! Will use again in the future

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

Trustworthy company! Mark Collins was great at communicating with me throughout the entire process. He deserves a 10/10. Would absolutely recommend this company to anyone. Thanks Mark once again.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

I had a good experience with Luis…

I had a good experience with Luis Black from Broadway Auto Transport! He was punctual, professional, and took great care of my process. His attention to detail and friendly demeanor made the entire process smooth and stress-free. Highly recommend Brian for any transport needs!

8 October 2024
Unprompted review
Rated 2 out of 5 stars

First off they quoted me $1000 for my…

First off they quoted me $1000 for my delivery and said that it would not change. It did, they found a driver and I ended up paying $1500. It sounds like they are just a middle man. They didn’t really do anything to help the process other than finding a delivery driver. The driver came later then was told and ended getting to the pick up just after 11:00 pm. The driver was also 3 days late on the delivery and I he spoke no English so very hard to communicate. He worked for a different delivery company so also did not communicate and would tell me the driver is almost there.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great! The customer support Adam was very professional and provided all the information needed for a smooth transition, would do business with again.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

I work for "Save Auto Tracking"

I work for "Save Auto Tracking", During my work I was partnered with Mike Brandon. He was a good communicator and gave all detailed information without mistakes. I will work with him in the future. Good luck!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Quick transportation

I was thoroughly impressed with the way Robert helped my cousins transport needs. He was quick to address any questions and made sure everything was handled efficiently. The process was seamless from start to finish. Great service all around!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Joe Jones has been…

My experience with Joe Jones has been excellent. As a dispatcher, finding a dependable broker is key, and Joe Jones has truly stood out. Their team is professional and attentive, ensuring that everything runs smoothly from start to finish.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Good Experience

Robert was extremely professional and easy to work with. He responded to all my queries and concerns extremely fast and always was willing to work with me to get our car delivered on time.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I am really grateful for their service

I am really grateful for their service. I got a job offer and needed to relocate in less than 2 weeks and Joe Jones made everything possible. His open communication made the process smooth between myself and the transporter. He even reached out over the weekend to provide me with updates. I highly recommend connecting with Joe for any assistance with transporting your vehicle(s). 10/10

10 August 2024
Unprompted review
Rated 5 out of 5 stars

shipping

If you need to move a vehicle between Washington and New Jersey, look no further than Kevin Smith at Broadway Auto Transport. He handled the transport of my car with exceptional skill, ensuring a smooth and pleasant experience. Kevin's attention to detail and professionalism were evident in every aspect, from start to finish. My car arrived right on schedule and in pristine condition, thanks to his careful coordination. I highly recommend Kevin for anyone seeking dependable and efficient car transport services

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Overseas scam companies

do not use this company NEVER AGAIN they can even STEAL your vehicle and they are NOT BASED ON NEW YORK if they tries to proof it and let them to proof this company based on UZBEKISTAN not MAIDEN if you want you can go 1 MAIDEN LN FL 5 NEW YORK NY 10038 this company not even exist in USA choice is yours dont be victim of scam company. Safeeds transport inc and Broadway Auto Transport they are the same as mentioned do not use that overseas and scam companies

30 June 2024
Unprompted review

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