Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.
1 Maiden Lane Manhattan, 10038, New York, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlie from Broadway Auto Transport was honestly such a help. He was very communicative and very helpful. I let him know my budget and he helped me get a driver. I recommend Charlie if you need tour car delivered. I would definitely use them again.

Reply from Broadway Auto Transport

Reply from Broadway Auto Transport
Working with Jim has been an absolute pleasure from a dispatcher’s perspective. He is one of the most reliable and straightforward brokers I’ve worked with. Communication is always clear, fast, and professional, and he consistently provides accurate load details with no surprises.

Reply from Broadway Auto Transport
There was a lack of communication between the company and the driver, and they also gave me two phone numbers that didn't belong to the driver. This creates distrust and anxiety.

Reply from Broadway Auto Transport
AWFUL - TERRIBLE- STAY AWAY -RUN.
I booked my Subaru for transport and paid my 500 dollar deposit for the total fee of 1100 dollars and was told my car would be picked up on a Monday and that everything was “a go.” Then Sunday I get the traditional “we appreciate your understanding “ but we don’t have a truck yet but will keep you updated. I was NOT updated and I texted and called numerous times for three days with NO answer or reply. After three days I did get in contact with my contact at Broadway and was told he had no idea when my car would get a truck to transport it and my contact said “we don’t need your money” and went on to state ( and I quote) “you know what? I hate this job” and continued to complain that he didn’t know if he would get a truck and told me he would transfer me to his manager Brian who would refund my money”- this would leave my car stranded. Thank goodness, the manager Brian did find me a driver but for an additional (and I kid you not) for an additional 600 dollars - Brian did refund me 150 for the aggravation but it was not enough. It was a horrible experience- LISTEN to me - STAY AWAY - find your own carrier - this place was HORRIBLE!!!

Reply from Broadway Auto Transport
Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition. Driver was responsive and professional. I shipped a 8 series BMW via enclosed transport. Transport vehicle looked top notch. Charlie Davis was my contact. Highly recommend broadway auto transport.

Reply from Broadway Auto Transport
I’ve worked with Brian Davis several times now, including on a shipment from Glendale, AZ to Columbus, NM for my 2016 Hyundai Accent, and he has been nothing but reliable. He communicates clearly, gives realistic and honest prices, and always follows through on his word. Brian makes the entire dispatching process simple, organized, and completely stress-free. I truly appreciate how professional and helpful he is every step of the way.

Reply from Broadway Auto Transport
Working with Broadway Auto Transport has been excellent. Chris is professional, organized, and communicates clearly, making every load smooth and hassle-free. Always a pleasure partnering with such a reliable broker!

Reply from Broadway Auto Transport
Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy to reach, and genuinely cared that everything went smoothly. The car arrived faster than expected and in perfect shape. Highly recommend working with Adam if you need to ship your car!

Reply from Broadway Auto Transport
This company is a click and bait company. Don't make the same mistake I made, don't give them any money. If Brian Davis contacts you, don't buy into his lies. They will promise and tell you they have a transport, and when they can't deliver they will try to back out of the contract, which means they will get to keep $200 of the $300 that you pay for your reservation. Don't make the same mistake I did, lost money and more importantly time dealing with these people, more specifically Brian Davis. Trying to keep people from making the same mistake I did, please walk away, they look like a legitimate company, but they are not, they are leeches, feeding off of people with good intentions, looking for a service.

Reply from Broadway Auto Transport
I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surprises or missing details. Jim is professional, honest, and genuinely cares about keeping things running smoothly for both the customer and the carrier.

Reply from Broadway Auto Transport
Working with Jim from Broadway has been an excellent experience. He’s professional, reliable, and communicates clearly throughout every load. Jim always provides accurate information upfront and follows through to make sure everything runs smoothly from pickup to delivery.
He’s quick to respond, easy to work with, and always treats our team with respect. We truly appreciate his honesty, attention to detail, and commitment to keeping drivers moving efficiently. Jim consistently goes above and beyond to make sure both dispatch and drivers are taken care of.
Lies about guaranteed shipping date. Lies about all in cost. Brian Davis liar and coward. If you need more info or proof you can email me.. Brian also threatened me that I would never see my car again if I left a bed review online. I have proof of all of this.
Broadway Auto Transport, led by Adam and his team, has been an outstanding partner for our vehicle shipping needs. Adam is professional, efficient, and dedicated to providing excellent service from start to finish. They handle every detail, making the entire process smooth and stress-free. Communication is top-notch, and their rates are competitive without sacrificing quality. Highly recommend Broadway Auto Transport for anyone needing reliable and trustworthy vehicle transport services!
Great company .Easy communication, fast payment. The unit was ready when we got to the shipper location.
This company along with several others lead you to believe by signing a contract that all is well. The contract means nothing as they all come back for more money. I was told that contract means nothing, and it is used to lure you in.
Payment on time! Good communication! Realible and responsible
Jim is hands down one of the best brokers we work with. As a dispatcher, I appreciate how easy he is to communicate with—always quick to respond and very clear about what’s needed. He’s reliable, organized, and keeps things moving without headaches.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.