Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(152)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A Pleasant Surprise

They were honest about price, and they delivered the car a day early. This was a pleasant surprise.

4 March 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your feedback! We’re glad we could exceed your expectations with honest pricing and early delivery. We truly appreciate your trust and support!

Rated 5 out of 5 stars

Bruno was so great to work with

Bruno was so great to work with! Great communication and was always very friendly.

2 March 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for your kind words! We’re glad Bruno made your experience smooth and friendly.

Rated 5 out of 5 stars

Thank you so much for helping me ship…

Thank you so much for helping me ship my car. Your support, time, and effort made the entire process smooth and stress-free. I truly appreciate your kindness and willingness to help.

3 March 2026
Unprompted review
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Reply from Broadway Auto Transport

We’re so glad we could make your car shipping experience smooth and stress-free! Thank you for your kind words.

Rated 5 out of 5 stars

I had my 2017 Ford F250 transported…

I had my 2017 Ford F250 transported from GA to VA, and it was inoperable, so I was honestly a bit worried about how everything would go. Thankfully, I worked with Mike Brandon, and he made the whole process smooth and stress-free.
He explained how the loading would be handled using a winch and made sure the carrier was fully prepared for an inoperable vehicle. Both pickup and delivery went exactly as planned -- the truck was carefully loaded and unloaded with the winch without any issues.

3 March 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for sharing! We’re thrilled Mike Brandon made your inoperable F250 transport smooth and stress-free. Glad everything went perfectly with the winch loading and delivery!

Rated 5 out of 5 stars

I had a great experience with Broadway

I had a great experience with Broadway. Charlie Davis was very informative and helpful throughout the process. The driver who transported my vehicle Yuniel was very nice and my vehicle was delivered on time.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had an opportunity to use Broadway…

I’ve had an opportunity to use Broadway Auto Transport two times and each time I’ve only had exceptional experience especially dealing with James. He handled everything from start to finish and was very professional. It’s hard to trust a company blindly when it comes to your car but I can say without a doubt highly recommend this company and James.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Charlie Davis was my rep. This was an exceptionally smooth transaction and process. he answered every question thoroughly and replied to inquiry very quickly. the car was picked up when Charlie said it would be, and delivered when he said it would be for the price quoted.

Charlie let me know when it was picked up and made sure that the driver was in contact with me during transport and reached out to me at the delivery time as well.

Charlie was great and I highly recommend him and Broadway Auto Transport. . It was an stress-free transaction!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a 2025…

I recently purchased a 2025 Mercedes-Benz from a dealership and needed it transported to my home. After looking around and speaking with a few companies, I decided to work with Mike Brandon, and I’m really glad I did.
Since the vehicle was coming straight from the dealership, I wanted everything handled carefully, so we arranged an enclosed trailer. Mike took the time to explain the difference and helped organize the shipment so the car would be protected during the trip.
The coordination with the dealership went smoothly, which honestly saved me a lot of time. I didn’t have to keep calling back and forth because everything was already scheduled properly. The driver arrived prepared, loaded the vehicle professionally, and the transport went exactly as planned.

19 February 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for trusting Mike with your new 2025 Mercedes-Benz! We’re glad the enclosed transport and dealership coordination went smoothly and everything was delivered exactly as planned. We truly appreciate your trust!

Rated 5 out of 5 stars

It was great working with Max

It was great working with Max. He communicate well and provides accurate instructions. I recommend this company.

19 February 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your kind words! We’re glad Max provided clear communication and accurate guidance throughout the process. We truly appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Mike Brandon was excellent!

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan. I got the full refund $260 within 2 days. I will certainly use them in future and strongly recommend to my friends and colleagues

16 February 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for your thoughtful review! We’re glad Mike Brandon provided excellent communication and made the process simple and transparent. We’re also happy we could process your full refund quickly. We truly appreciate your recommendation and look forward to assisting you in the future!

Rated 5 out of 5 stars

Excellent company to work with very…

Excellent company to work with very communicative people Excellent price 👌🏻👍 I had a great experience with Max at Broadway Auto Transport. He was very helpful, kept me informed during the whole process, and was honest about pricing. The driver was professional, and my vehicle was delivered safely and on time. I would definitely recommend their service.

I had a great experience with Max at Broadway Auto Transport. He was very helpful, kept me informed throughout the process and was honest about the prices. The driver was professional, and my vehicle was delivered safely and on time. I would definitely recommend your service.

13 February 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you so much for the amazing feedback! We’re thrilled to hear that Max provided clear communication, honest pricing, and a smooth experience from start to finish. It’s great to know your vehicle was delivered safely and on time. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Shipped my Car

Every promise this company and its employee Mike Brandon made was kept and they went over and above what I expected. I would tell everyone to use Mike when they want to move a vehicle. 5 Stars!⭐️ ⭐️⭐️⭐️⭐️

11 February 2026
Unprompted review
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Reply from Broadway Auto Transport

We’re thrilled to hear that Mike Brandon delivered on every promise and exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to helping you again whenever you need vehicle transport!

Rated 5 out of 5 stars

I had my 2011 Toyota RAV4 transported…

I had my 2011 Toyota RAV4 transported from CA to RI and I'm really happy with how everything turned out. Mike Brandon handled my shipment, and from the very first call I felt like I was in good hands. He explained the process clearly, stayed patient with all my questions, and made sure I always knew what was happening.
The pickup and delivery went exactly as discussed. The driver was courteous and professional, and my vehicle arrived in the same condition as it left. No surprises, no last-minute changes -- just honest, reliable service.
What I appreciated most was the communication. Mike checked in during the transport and followed up after delivery to make sure I was satisfied. That level of care makes a big difference.
I would absolutely recommend working with Mike Brandon if you need to move a vehicle, and I wouldn't hesitate to use the service again in the future.

4 February 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for sharing your experience! We’re thrilled to hear that Mike Brandon provided clear, patient communication and made your shipment smooth and stress-free. Ensuring your vehicle arrived safely and on time is always our priority. We truly appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Max did an outstanding job he was super…

Max did an outstanding job he was super helpful and he is probably not getting paid enough
He keep working when other brokers gave up to find the perfect load to take my car.
Max thanks so much for helping me and my family. I greatly appreciated your efforts.

12 February 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your kind words! We’re thrilled to hear that Max went above and beyond to find the perfect load and make your shipment smooth. Your appreciation means a lot, and we’ll be sure to share your thanks with him. We’re glad we could help you and your family!

Rated 5 out of 5 stars

Mike Brandon’s communication and follow…

Mike Brandon’s communication and follow up was outstanding. Everything went exactly as he outlined. It was first time shipping and he made the experience trouble free.

2 February 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your kind feedback! We’re thrilled to hear that Mike Brandon made your first car shipping experience smooth, clear, and trouble-free. We truly appreciate your trust and recommendation!

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