After being very unsure about the whole process, it was actually very easy and quick to book an appointment. Very quick turn around from filling out the initial for to the actual appointment itself, m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
After being very unsure about the whole process, it was actually very easy and quick to book an appointment. Very quick turn around from filling out the initial for to the actual appointment itself, m... See more
Company replied
Broadbent & Co have done everyone of my needs assessments since 2012. Andy is so friendly, understanding and really knows his stuff. He has lots of experience and genuinely cares about the needs of th... See more
Ben was an absolutely spectacular assessor, he really took the time to get to know me and how my brain works in regards to my ADHD, mental health, and learning style. He was friendly and incredibly ea... See more
Company replied
The communication was excellent. Initial contact via website was quickly followed up. Emails and phone calls were quickly exchanged and a date for a phone aessessment made. The assessment was a great... See more
Company replied
Broadbent & Co was set up in 1996 by Steven and Elizabeth Broadbent. Steve was the Chair of the National Network for Access Centres until 2013 and so very much involved in DSA developments at a national level. Their ethos was simple, the belief that "everyone must be seen and treated as an individual with their own individual needs. These needs must be identified in order for them to realise their own potential in education, employment and for life". In May 2018, Steve very sadly passed away. His son, Andrew, continues to follow in his footsteps and is the CEO of Broadbent Assist Ltd, Director alongside Elizabeth Broadbent, and he is also an active Needs Assessor.
Premier House, Manchester Road, OL5 9AA, Lancashire , United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to organise, polite and friendly staff that are also easy to talk to.

Reply from Broadbent & Co
Ben was lovely and helped me loads with things I didn’t even think of also. Only problem is the length of time I wasn’t prepared for but ran smoothly and passed quite quickly.

Reply from Broadbent & Co
Very comfortable environment even over zoom, wasn’t serious which I was worried about, extremely helpful jn how to approach my study needs

Reply from Broadbent & Co
Really nice people, very easy to talk to, understood what I needed and made lots of helpful suggestions.

Reply from Broadbent & Co
Bev explained what service she was providing and was helpful, signposting me to gain additional support.
Bev explained everything and went back over anything I did not understand the first time.
Bev gave clear instructions and did not move on until I understood the last instruction.

Reply from Broadbent & Co
Very helpful people who assured me when I was feeling anxious around the process. There was no messing around and was quick to get things sorted without hassle.

Reply from Broadbent & Co
For my appointment I had Steve who was very easy to get on with and helpful for making suggestions. My report came back very quickly, it was very easy to book and apply for the appointment with a lot of flexibility. The appointments are quite long as they are detailed however time passed quickly.

Reply from Broadbent & Co
Staff were friendly and helpful and provided useful advice about the application process.

Reply from Broadbent & Co
They are very accommodating, friendly and listens patiently.

Reply from Broadbent & Co

Reply from Broadbent & Co
From the start of the process this company has been friendly, approachable and extremely helpful! The appointment was made easily and the actual assessment really helped identify what assistance would be best! Highly recommend!!!

Reply from Broadbent & Co
Ben was an absolutely spectacular assessor, he really took the time to get to know me and how my brain works in regards to my ADHD, mental health, and learning style. He was friendly and incredibly easy to talk to. He explained all of the resources clearly and I'm confident in the support I'm going to receive in the coming academic year and how it will improve my access to study. Thank you very much!

Reply from Broadbent & Co
Ben was brilliant at exploring all needs in different situations and really understanding what would be relevant and of support. He made it simple to understand and raised subjects not even considered. Highly recommend using this assessment centre.

Reply from Broadbent & Co
Ben was extremely kind and helpful with everything. He assured me I had nothing to worry about, and I had a lot of stress and worries coming into the assessment. The session was casual and relaxed and put my mind at ease with a lot of the process.

Reply from Broadbent & Co
Very friendly assessor who explained everything clearly. The assessment was efficient and easy to understand.

Reply from Broadbent & Co
I had my needs assessment yesterday and after scheduling it in I was quite nervous. If you've booked yourself in with Broadbent & Co there's no need to be nervous! I got an assessor called Ben and he was very helpful and polite and easy to talk to. He was also very thorough and his questions brought up things I wouldn't have thought of otherwise.

Reply from Broadbent & Co
I felt extremely comfortable in the company of my assessor Ben. He was thorough, helpful, and easy to talk to. In addition to understanding my disabilities and providing me with all the assistance I needed, he was knowledgeable, sympathetic, and understanding of my situation. Ben made my assessment enjoyable rather than gruelling - it felt like chatting with a friend rather than a formal assessment. I didn't realise how much help and support was out there. It was also a very quick procedure, which is different from endless waiting lists elsewhere! It took less than a month from the time I sent my first email to the time my assessment was completed. The service was very professional and easy to use.

Reply from Broadbent & Co
Friendly and approachable. Very helpful and understanding.

Reply from Broadbent & Co
Extremely friendly and patient staff. They had me booked in quickly even with my busy schedule and when I needed to get in touch again 6 months after my review they sorted my query within days

Reply from Broadbent & Co
The person that carry out my assignment, made it easy for me to talk to her she let me feel comfortable and she reasure me that everything is going to be okay. Talking her let me feel as I was talking to my friend even though I don't know her, she was helpful and very considerate thank you for making my assignment easy and straight forward.

Reply from Broadbent & Co
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.