brixiamoto.com Reviews 

Ordered a very expensive Givi maxia back box from this company through eBay, and was told it would be delivered in 11 working days, and a tracking number would be sent via email. Didn’t receive a tracking number even though eBay said it was dispatched. Contacted Brixiamoto via email and was informed that they would look into this and get straight back to me within a working day.
No reply after that. Contacted them again but no reply. Contacted them through eBay then and was told it was processing and would still be with me by Aug 11 2026. This was on the 10th of August 2026! When it hadn’t arrived the next day , which would have been a logistical miracle, I contacted them AGAIN and was given the exact same answer as before, so after two days I cancelled through eBay to then be told by Brixiamoto that it was lost in transit and would I like another one dispatched? Absolutely ridiculous. If I was anyone out there who are considering using this company I would read the reviews and consider a different company!

Warning for international buyers: Terrible customer service. I ordered Acerbis Argon hand guards for my Honda CRF 300L on July 1st 2026. After a month of email correspondence, the item never arrived. The company admitted there was a shipping problem, but they refused to help, or fix it in any way. They did nothing!!! Fortunately, I paid with PayPal. PayPal forced a full refund for me, and I bought the part from a better supplier (Motostorm). Avoid Brixia Moto if possible. If you MUST order from them, ALWAYS pay with PayPal, keep screenshots of everything and document any disputes that arise. Protect your money, and your rights.

Great seller, great communication

Speedily sent and dispatched - arrived promptly and quite a bit cheaper than other dealers are offering.
Replacement unit fits perfectly no issues.

Very professional company and top accessories..very competitive price. Recommended for everyone.

Reliable, honest, transparent, deliver what is ordered at an effective price level.

Fantastic product and service. Excellent communication through out delivery process to the UK

Brilliant service

Ordered a front screen got my Honda Super Cub C110 l which arrived in good time and for a good price. Screen was easy to fit and looks great👌😎

Excellent service. Fast delivery and constant communication. Great supplier

buona assistenza in background; in generale packaging curato, prodotto di qualità, prezzo competitivo

I have bought from brixiamoto a number of times now and I have always found the items I have bought from them to be of great quality!

Brilliant service, excellent product, good price

great service brilliant price and quick delivery and a very good product

I have used brixiamoto twice now and both times the parts have arrived in the UK in a reasonable time and fitted straight on without any issues.
Great service thank you very much.

Good seller, excellent service, highly recommended, A⭐⭐⭐⭐⭐

Here is my frankly ridiculous experience with this seller.
I purchased and paid for a helmet through eBay on 27 June. The listing stated that the item was in stock, would be dispatched within two to three days, and was expected to be delivered between 8 and 9 of July.
A few days later, the order was marked as dispatched, and I received an email saying that tracking information would be provided as soon as the parcel was handed over to the courier (whenever a label is created, even only digitally a tracking exists, but I didn't get any tracking or notification). By 10 July, however, I had received neither the helmet nor any tracking details. I contacted the seller and made it clear that the delay itself was not the main issue; I simply wanted an honest and realistic delivery date.
What followed was a week of repetitive messages assuring me that I would receive the tracking number within two days and the item another two days later. None of this happened. First it was the currier, than it was the dispatch section of the company. A lot of reassurances that I would have received the helmet in few days.
I then pointed out that marking an item as dispatched when it had not actually been shipped, while displaying inaccurate stock information and delivery estimates, appeared inconsistent with eBay’s policies and it could be considered illegal misleading commercial conduct. After I said that I was considering reporting the matter to eBay, the Italian Postal Police and the AGCM, the seller stopped replying.
I also tried contacting them by telephone and WhatsApp. I received another vague explanation about the parcel being “unblocked”, followed by silence as soon as I again mentioned making formal reports.
Eventually, I tracked down the company’s CEO on LinkedIn as I've been ghosted by anyone else. Almost immediately after sending him a complaint, I received a call from customer service. This time, I was told that the item had supposedly been lost (still no tracking, conveniently) and that it would not be available again until September!! The they propose a refund (after I had already open a controversy with eBay asking for it) or to wait 3 more month. If it was not me actively tried to contact them, they would have remained silent until September I guess.
The underlying problem appears to be that this e-commerce business accepts orders without first confirming the actual availability of the merchandise from the suppliers to whom the orders are subsequently forwarded. Even worse, they were not transparent about what had happened. I was able to speak in person with a person after weeks only after opening an eBay dispute and making complaints tracking down the CEO on LinkedIn. So if you still don't know about your order here you have the protocol to talk to someone. As I can see from the review I've not been the unlucky one. it looks to be quite a common issue with this seller. I strongly recommend avoiding this seller. Believe in the negative reviews. This company appears to survive on the sheer volume of orders it processes, not on the quality of its customer service or the transparency of its commercial practices.

I ordered twice, but I have never met such a careless, indifferent company. They promised 5-10 days, but I have been waiting for almost a month. I did the same with the first order. Never again! There is no shortage of stress and nervousness. It also occurred to me that it is not a real company, because you can't make a living with comments like this! It's terrible that they took my money and there is zero communication, persuasion is what sometimes works. I think they should contact the bank to get their money back due to non-delivery! They don't say anything about when I'll get my money because I don't need the package anymore! But maybe legal action should be taken! If I had a euro for every time they asked for patience and didn't give me any information about when I would receive the product I paid for, I could buy a new bike!

Fantastic experience! Highly recommended for international buyers.Ordered for the second time from Brixiamoto srl and everything was perfect. Great competitive prices and fast shipping to Bulgaria. Communication regarding a product clarification was excellent and handled very professionally. A top-notch shop!

Saddle was delayed due to customs, but kept notified all the way, its great quality and fit, well done