Brits Home Garden Reviews 259

I ordered two lots of folding chairs from this establishment and both times the claimed to of delivered them when they hadn't. They admitted that they are in the wrong and I told them three times to only deliver at the weekend and what do they do? They say the replacement will be with me on Thursday. Not only are they stupid, but they don't know how to read. Order from any store except Brits Home Garden . It is the worst customer service I have ever experienced.

I ordered the incorrect item which I wanted to return, I have contacted Brits Home Garden on 2 occasions to ask how to return my item but they have not responded

Transaction and delivery completed perfectly.

Great product great price and great delivery. 🤙🏼

Good product, reasonable price, very good service

Step stool
Excellent product as advertised and quality at a reasonable price, also British made .Also for keeping me informed during the process of delivery.

the product was well made and as described on website.Prompt delivery.

Update: a full refund has now been offered and I am satisfied with the outcome, if not the process to get there.

Ordered camping toilet with tent. Received a 6-bottle dispenser. Emailed immediately to rectify issue and have since experienced really poor customer service. I specified that I needed my item by the Saturday (having received the wrong item and alerted them Wednesday morning).

Firstly they try to offer me to keep the wrong item for an additional price, an insult to injury honestly. Why on earth would I want that item, especially at an additional cost when it is not even close to what I ordered?

I am then told due to the days in their responses (only one per day while we debated the issue) that they can no longer send my item in time (if they had dealt with it on the first day it would be on time). They also offered to only refund half the amount I paid for the missing items. Why would I want half a refund when I've not received the item!? Ridiculous customer service.

Do not order from here, or if you do it is clearly at your own risk as the customer service will make clear to you. Hussnain has not been handling my emails well at all.

I shall be rectifying this through other means if a suitable solution is not found soon (aka a full refund that I am entitled to).

Goods were as described. Bought for my grandsons.
Relatively easy to assemble...

Good product, Great service

Ordered item on Wednesday evening, it was delivered Friday 1 pm. First class service!

It was awful. I placed an order (No. 14650) for a rechargeable electric heater hot water bottle on September 27, 2023. But up till now, I am yet to receive the package. This is unacceptable. Kindly send the item to
Victor Oye,
Petersfield Avenue,
Flat 35, IronHouse,
Metalworks,
Slough, United Kingdom.
SL2 5BN

First time I've used this company, i did read reviews before ordering, which were all positive. The compost bin was much cheaper than other sites and delivery was really quick. Thank you.

This company is fraud and I will never even recommend it to an enemy.I bought stainless steel set(12pieces ) from them on the 3rd September,the delivery was on 8 September but up till now I haven’t received my item or money.fraud fraud fraud.don’t purchase from them

I had a query and company responded really quickly. Order arrived well within scheduled time.

Quick delivery, fair pricing and a great little table!

I paid for express delivery and that is exactly what I got. The table is robust and will be a useful item to have, as our family is happily getting bigger and extra places around the table are needed.

Looked for a proper secent size space hopper for ages as I remember the good times we had with them as kids.
Found it on BHG at £10:99 and free postage. Great value, fab present for our grandchildren (and their parents) and really good quality.
Plus it arrived in 2 days. Mega quick turnaround.