We’re in the US and were happy to be able to purchase and get delivery in the UK for a reasonable price and in a time frame that exceeded our expectations.
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Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more
Company replied
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more
Company replied
I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more
Company replied
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
4.0
Great
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for confirmation of returns process
Bought a product which was not fit for purpose at all. Requested a full refund and was offered 25% refund which isn’t acceptable given the product doesn’t even work and so I don’t want to keep it or give it to anyone. I’ve declined the offer but still had nothing further!
12 April 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your message. We have reviewed your case and can confirm that you have been fully refunded as per our communication with our customer service team. You should see the refund reflected in your account shortly.
We apologize once again for any inconvenience caused, and we appreciate your patience and understanding in this matter. If you have any further questions or need assistance, please feel free to reach out to us.
Warm Regards,
Team Brits Home Garden
Good customer service
Timely delivery, great product, fair price. We did have a problem and contacted customer services who rectified it immediately.
29 March 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that your order was delivered promptly and that you're pleased with the product and pricing. Your satisfaction is important to us, and we're glad we could meet your expectations in these areas.
We apologize for any inconvenience caused by the problem you encountered, but we're thrilled to hear that our customer service team was able to rectify it immediately. Providing excellent customer service is a priority for us, and we're grateful for the opportunity to resolve the issue for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear that your order arrived quickly. We hope that the recipient enjoys assembling and using their birthday present.
If you have any questions or need assistance with assembly instructions or anything else related to the product, please feel free to reach out to us. We're here to help!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're thrilled to hear that you were pleased with the service provided and that your delivery arrived promptly. Providing excellent service and ensuring timely deliveries are top priorities for us.
Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can assist you with or if you have any questions, please feel free to reach out to us. We're here to help!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear valued customer,
Thank you for your feedback! We're delighted to hear that you found the product sturdy. If you have any further questions or need assistance in the future, please feel free to reach out to us.
Best Regards,
Team Brits Home Garden
Effortless to order and timely delivery
8 March 2024
Reply from Brits Home Garden
Dear valued customer,
Thank you for your feedback! We're glad to hear that your ordering experience was effortless and that your delivery arrived on time. We appreciate your support and hope to serve you again soon.
Best regards,
Team Brits Home Garden
zero communication so far.
Still waiting for a delivery ordered on the 27th Feb 2024, can't get a response from customer service or through to them on phone lines so I'll try this... would love an update - order number is 15999.
thanks
27 February 2024
Reply from Brits Home Garden
Dear Customer,
Thank you for reaching out to us, and we apologize for any inconvenience caused by the delay in receiving your order.
We've reviewed your order number 15999 and have taken immediate action. Our customer service team has already sent proof of delivery pictures to assist you. We kindly request that you check all possible safe places, inquire with family members, and consult with neighbors to ensure the package hasn't been misplaced.
Furthermore, we've initiated an investigation with the courier to track the whereabouts of your order. Please allow us 3-5 working days to gather information and provide you with a comprehensive update.
Thank you for your patience and understanding. Should you have any further questions or concerns, please don't hesitate to contact us.
Best Regards,
Team Brits Home Garden
I haven't got it
I haven't got it
That's what happens when you use the world's worst delivery service
28 February 2024
Reply from Brits Home Garden
Dear valued customer,
We apologize for the inconvenience caused by the damaged item during transit, which led to its return to the sender. Our customer service team has been made aware of the situation and has reached out to assist you promptly. Kindly respond to their message at your earliest convenience, indicating your preference for a replacement or a refund.
Thank you for your understanding, and we appreciate your cooperation as we work to resolve this matter to your satisfaction.
Best Regards,
Team Brits Home Garden
1st Delivery came damaged reported and…
1st Delivery came damaged reported and sent photos replacement sent arrived today item delivered perfect very happy with service provided
25 February 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're sorry to hear about the initial delivery being damaged, but we're pleased to know that we were able to promptly address the issue by sending a replacement. We're delighted that the replacement item arrived today and was delivered in perfect condition.
Ensuring customer satisfaction is our top priority, and we're glad that we could resolve the situation to your satisfaction.
If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope you continue to enjoy our products and services.
Warm Regards,
Team Brits Home Garden
Lawn hole tool
Guides arrived in time. The tool itself is well made, and sturdy. Just the right tool for the job.
23 February 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that the guides arrived on time and that the tool itself is well-made and sturdy. It's fantastic to know that it proved to be just the right tool for the job.
Ensuring timely delivery and providing high-quality products are top priorities for us, and we're glad we could meet your expectations in these areas.
If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope you continue to find our products valuable.
Warm Regards,
Team Brits Home Garden
I’ve got a problem with my kettle that…
I’ve got a problem with my kettle that I purchased from you n have sent several emails but you have ignored me so I have raised a dispute against you
6 February 2024
Reply from Brits Home Garden
Dear Customer,
Thank you for reaching out to us regarding your concern. We appreciate your patience as we work to address the issue with your kettle purchase.
Upon reviewing our records, we found that our customer service team responded to your email inquiry and offered assistance by asking about your preference for a replacement or refund. However, it seems that we haven't received a response from you regarding this matter.
To ensure we can resolve the issue to your satisfaction, please respond to our customer service team with your decision regarding the replacement or refund process. We're here to assist you and want to ensure that your experience with us is positive.
Thank you for your understanding and cooperation.
Best Regards,
Team Brits Home Garden
Satisfactory purchase
Product was as expected and arrived on time. Unfortunately the table was 2cm shorter than expected but still serviceable.
3 February 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We're pleased to hear that the product arrived on time and met your expectations overall. However, we apologize for any inconvenience caused.
We appreciate your understanding that the table is still serviceable despite the discrepancy in size. If there's anything further we can assist you with or if you have any concerns, please don't hesitate to reach out to us.
Thank you for choosing our products, and we hope to continue serving you in the future.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our service prompt and the transaction easy. Providing a seamless shopping experience is our goal, and we're glad we could meet your expectations.
We look forward to serving you again in the future. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope you continue to enjoy shopping with us.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that your order arrived quickly and was well packaged. Ensuring timely delivery and secure packaging are top priorities for us, and we're glad we could meet your expectations in these areas.
If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope you continue to enjoy shopping with us.
Warm Regards,
Team Brits Home Garden
Item exactly as described
Item exactly as described - very fast delivery - would highly recommend
27 January 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're thrilled to hear that the item you received was exactly as described and that you experienced very fast delivery. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
We truly appreciate your recommendation and thank you for choosing us. If you have any further needs or questions in the future, please feel free to reach out. We're here to assist you and look forward to serving you again.
Warm Regards,
Team Brits Home Garden
Quick polite and efficient service
25 January 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that you found our service quick, polite, and efficient. Providing excellent service is our top priority, and we're pleased that we could meet your expectations in this regard.
If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Warm Regards,
Team Brits Home Garden
Avoid at all costs
Received damaged item. Tried on 3 occasions email for a return/ refund. They would not acknowledge my emails. I then put up a negative review on trust pilot and surprise surprise they responded then!!! Told me I'd get my refund IF I REMOVED THE NEGATIVE comment and stupidly I did in order to receive what should have been lawfully due to me anyway. Never received refund or any further correspondence. This company are a disgrace. Customer service means zero to them.
1 February 2024
Unprompted review
Reply from Brits Home Garden
Dear Paula Kearney,
We are truly sorry for the challenges you encountered regarding your damaged item. Your feedback is crucial to us, and we are committed to resolving this matter promptly.
To ensure that we address your concerns effectively, could you please provide us with your order number and complete shipping address? This information will enable us to locate your order in our system and take the necessary steps to provide you with the refund you rightfully deserve.
Your satisfaction is our priority, and we want to assure you that we are taking your feedback seriously. Please accept our apologies for any inconvenience caused, and rest assured that we are dedicated to restoring your trust in our company.
We appreciate your cooperation and understanding as we work to resolve this issue. If you could kindly provide the requested details at your earliest convenience, we will expedite the resolution process for you.
Warm Regards,
Team Brits Home Garden
I paid £5.99 extra for 48 hour delivery…
I paid £5.99 extra for 48 hour delivery which they didn't do and didn't advise they wouldn't be able to achieve
31 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your parcel. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
Upon investigating your case, it has come to our knowledge that the courier informed us of potential damage during transit, leading to the return of the parcel to our facility. We understand the frustration this situation has caused, especially considering the additional charges you paid for 48-hour delivery.
We deeply regret any oversight in not communicating the potential delay in achieving the specified delivery timeframe. This falls short of the level of service we aim to provide, and for that, we extend our sincerest apologies.
To rectify this situation and ensure your satisfaction, we kindly request you to contact our customer service center at cs@britshomegarden.com. Our dedicated team will promptly assist you in processing either a replacement or a refund, according to your preference.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter promptly. Your satisfaction is of the utmost importance to us, and we are committed to making this right.
Thank you for your patience and for choosing Brits Home Garden.
Warm Regards,
Team Brits Home Garden
Easy to find what I was looking for
Easy to find what I was looking for. 15L fridge, for my mum, in a care home, a great price, and best of all, it was mains as well as in car connection. It was great for what I was looking for, it was just to keep mums chocolate and drnks in, as her room in the care home is too hot. Packed well, arrived on time, and was kept up to date on my order, will look at other things on this Web site.
30 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
We appreciate you taking the time to share your positive experience with us. We're delighted to hear that you found exactly what you were looking for—a 15L fridge with both mains and in-car connections for your mum in the care home. It warms our hearts to know that our product perfectly meets your needs, providing a solution to keep your mum's chocolates and drinks in optimal conditions, especially considering the warmer environment of her room.
Ensuring the satisfaction of our customers is our top priority, and we're thrilled that our product, its pricing, and its features have met your expectations. It's fantastic to know that the item was packed securely, arrived on time, and that you were kept well-informed throughout the ordering process.
We appreciate your positive feedback and are honored that you're considering exploring more on our website. Feel free to browse through our diverse range of products, and if you ever have any questions or need assistance, our team is here to help.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
We are thrilled to learn that you are completely satisfied with your purchase from Brits Home Garden. It's wonderful to hear that the 15L fridge you ordered is just what you wanted and that both the price and delivery met your expectations.
Customer satisfaction is our utmost priority, and we are delighted that we could provide you with a positive shopping experience. If you ever have more needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Brits Home Garden. We look forward to serving you again in the future.
Warm Regards,
Team Brits Home Garden
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