The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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Review summary
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
Company details
About British Seniors
Written by the company
Contact info
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good feedback from staff and you get…
Good feedback from staff and you get your Amazon voucher once you've completed 6 months, all good 👌
17 January 2026
Well explained and easy to follow the…
Well explained and easy to follow the set up procedure.
6 August 2026
Everything explained well so that I…
Everything explained well so that I understood my plan.
6 August 2026
The lady was friendly,professional and…
The lady was friendly,professional and very helpful
High recommend
6 August 2026
Great service
Just a very amenable chap who was very pleasant to chat to and he explained all the details I needed to know and put me at ease.
6 August 2026
Peace of mind …
Firstly thanks you for explaining everything in detail, the man I spoke to was kind and understood everything I needed to insure my future in the event of my passing was going to help financially
5 August 2026
English speaker helps
English speaker helps. Quality service. Friendly. Informative. Helpful.
6 August 2026
The staff example Lewis was very happy…
The staff example Lewis was very happy to help me thought different life cover costs The service he provided was exceptional, He was a credit to British seniors. Co.uk.
He covered my New policy in great detail and was very professional at doing so 👌 👍 👏
6 August 2026
Jake explained everything to me read…
Jake explained everything to me read policy and gave information on all things I required very helpful
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I spoke with shannon and she is polite
I spoke with shannon and she is polite, with detailed information given regarding the policy . I will recommend their service to anyone interested in taken up a policy in the future
6 August 2026
Unprompted review
Reply from British Seniors
Hi Olasunkanmi, thank you for leaving us a review! We're so happy to hear about your experience with Shannon. We appreciate your support.
Choosing best life insurance
The person i spoke to was, efficient, patient, knowledgeable and sympathetic too,
I wasn't rushed or pressured at any time.
24 July 2026
Informative and not pushy
The handler Jake was very informative, broke it all down easily to inderstand.
6 August 2026
The man i spoke yo was very nice helpful
6 August 2026
Very pleased with Stuart he explained…
Very pleased with Stuart he explained everything clearly with such a positive attitude very polite and respectful thank you so much for your help and support Stuart 🫶🏻
6 August 2026
care when needed...
Eeverything was dealt with thoroughly and the service was very caring of my needs. Very happy thankyou
3 August 2026
Jasmine was so lovely went into detail…
Jasmine was so lovely went into detail very very helpful explained everything in detail thank you so much for making a difficult subject easy
6 August 2026
What made my experience good was the lovely lady who helped. was the…
What made my experience good was the person who i talking to was very nice and very helpful and she answered my questions and helped me to understand what all is involved
6 August 2026
The lady on the other end of the phone…
The lady on the other end of the phone as she was very friendly and explained everything
6 August 2026
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