Great product at a great price, and the delivery man was very patient trying to deliver! Only negatives are the postal date is very vague and hard to track, and also an enormous amount of emails since... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Geometric/hexagon grey panels were very good and look amazing installed on the ceiling of my campervan. Overall very pleased with the products received, was a 9 day wait from ordering to delivery. Wo... See more
Company replied
I’ve used BritishHomesDirect 3 times now for slat wall panels and for what you pay the product is good and the value is great. Delivery could be quicker but the communication is good with the team dr... See more
Company replied
Hello, A smooth buying experience, I have know bought over 4 times from this place, never had a problem. I needed to change order one day before delivery, called up, Ashleigh was very helpful, made... See more
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4.2
Great
18K reviews
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Reply from Britishhomesdirect
Hi,
Thank you for your wonderful review. We're delighted to hear you're happy with the quality of our panels and the value they offer. We truly appreciate your recommendation and your support.
Kind regards,
British Homes Direct
Loved loved how amazing this turned…
Loved loved how amazing this turned out! Highly recommend!
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Seniz,
Thank you for your lovely review. We're thrilled to hear you're so happy with the finished result. Your recommendation means a lot to us, and we hope you enjoy your new panels for years to come.
Kind regards,
British Homes Direct
I’m really happy with my boards
I’m really happy with my boards, easy to use, delivery was great, boards look great on the wall, bought the dark grey, super happy with colour!
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your wonderful feedback. We're delighted to hear you're happy with your boards, found them easy to install, and love the dark grey colour. It's great to know the delivery went smoothly, and we hope you enjoy the finished look of your wall.
Kind regards,
British Homes Direct
Great product 3rd order now this order…
Great product 3rd order now this order is the bathroom stuff
24 July 2026
Unprompted review
Panels curve
Only wrote a great review because I was promised an instant £10 refund. The panel boards bend so it’s a struggle trying to put them on the wall. Iv tried adhesive, nails and a drill and the top and bottom of these panels just stick out. Once you receive your order they will text you to write a great review for a £10 instant refund. Iv not heard anything back so they can keep it. Delivery was quick though but the panels curve .
The message “ Leave us a positive review and we will issue you with an instant £10.”
I am yet to receive this refund after leaving a positive review. So I just left an honest review instead
21 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Savs,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the inconvenience caused.
We would just like to clarify that the £10 refund mentioned in our message was intended as a goodwill gesture to apologise for any inconvenience experienced with your order. It was never intended to influence or require a positive review, and we apologise if our message gave that impression.
We're also sorry to hear about the issues you experienced with the panels. This is certainly not the experience we want our customers to have, and we'd really appreciate the opportunity to investigate this further and help resolve the matter for you.
Please get in touch with our Customer Support team with your order details. You can contact us via our website live chat, email us at [info@britishhomesdirect.co.uk], or call us on **+44 7706 181840**. Our team will be happy to look into your concerns and do everything we can to assist.
Once again, we sincerely apologise for the inconvenience and hope you'll give us the opportunity to put things right.
Good communication
Good communication, left my package where I asked as I wasn't home, kept me updated about my delivery, looks ok but yet to open
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Karolina,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with your delivery experience. Providing a reliable and efficient delivery service is something we take great pride in, so your kind feedback means a lot to us.
Thank you for choosing British Homes Direct. We truly appreciate your support and look forward to serving you again in the future!
Kind Regards,
British Homes Direct
Great service
Great service, quick delivery and a brilliant quality product x
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Ashia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with our service, the quick delivery, and the quality of your product. Providing high-quality products alongside a smooth delivery experience is exactly what we strive for.
Thank you for choosing British Homes Direct. We truly appreciate your support and look forward to serving you again in the future!
Ordered and delivered with no problems
Ordered and delivered with no problems. Good tracking device re delivery time.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Amanda,
Thank you for taking the time to leave us a fantastic 5-star review.
We're pleased to hear that your order and delivery went smoothly and that you found our delivery tracking system easy to use. We know how important it is to keep customers informed, so it's great to hear that it made your experience even better.
Thank you for choosing British Homes Direct. We really appreciate your support and hope to welcome you back again soon!
Good quality and great price
Good quality and great price . Delivered on time when they said it would arrive. Can’t fault them. Would definitely recommend buying from them again in the future.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Paul,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you were happy with the quality of your panels, found them to be great value for money, and that your order arrived on time as promised. Your recommendation means a great deal to us.
Thank you for choosing British Homes Direct. We look forward to serving you again in the future!
Great communication throughout…
Great communication throughout regarding delivery, great company!
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Shelley,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you were happy with the communication throughout your delivery and your overall experience with us. Your kind words are greatly appreciated.
Thank you for choosing British Homes Direct, and we hope to welcome you back again soon!
Great service
Great service, friendly delivery drivers , arrived on time and products are great
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Gillian,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that your order arrived on time, that our delivery drivers were friendly, and that you're pleased with your products. Providing excellent service from start to finish is always our goal.
We truly appreciate your support and look forward to serving you again!
Excellent Service
Everything went as advised. Being able to track our delivery was so helpful. The quality of the panels are excellent so much so that this is our 2nd order and we will.most likely order again.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Carol,
Thank you so much for your lovely 5-star review.
We're thrilled to hear that everything went smoothly and that you found our delivery tracking helpful. It's even more rewarding to know this is your second order with us and that you're so pleased with the quality of the panels.
Your continued support means a lot to us, and we look forward to supplying you again for your next project.
Excellent value for money
Excellent value for money. Good communication and delivery
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Karen,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our products to be excellent value for money and that you were pleased with our communication and delivery service.
We truly appreciate your support and hope to serve you again soon.
Great product its transformed my…
Great product its transformed my garden, delivered on time as well
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mark,
Thank you for your wonderful 5-star review.
We're so pleased to hear that our product has transformed your garden and that your order arrived on time. It's always great to know our products have made such a positive difference.
Thank you for choosing British Homes Direct, and we hope you enjoy your new outdoor space!
I went to the warehouse and spoke to a…
I went to the warehouse and spoke to a lovely lady there who helped me pick the right product for my job . The stock was zero but it only took a week for it to be delivered. Fast service and tracked delivery . ⭐️
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that our warehouse team helped you choose the right product for your project. Although the item was temporarily out of stock, we're pleased we were able to get it delivered to you within a week and that you were happy with our tracked delivery service.
We really appreciate your kind feedback and hope to serve you again in the future.
Really easy to order great…
Really easy to order great communication
Delivered on the day stated…good value for money
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Sam,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found the ordering process easy, appreciated our communication, and that your order arrived on the day promised. It's wonderful to know you also found great value in your purchase.
Thank you for choosing British Homes Direct!
Good communication by delivery guys and…
Good communication by delivery guys and very polite when turned up.
Panels package up good
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mr and Mrs Swan,
Thank you so much for your 5-star review.
We're delighted to hear that our delivery team kept you well informed, were polite throughout, and that your panels arrived well packaged and in great condition.
We truly appreciate your support and hope you enjoy your new panels!
Order arrived damaged
Ordered some panel cladding came damaged took pictures and sent them across via email and also via text not heard anything so now having to raise a disputed purchase via my credit card company- great at sending advertising emails but not so great at getting back to people I’m updating this review after your reply I’ve emailed you and text you images and to say you can’t find my order is an absolute lie if need be I’ll just post it on your Facebook page along with pictures
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Andrew,
We are sincerely sorry to hear about your experience and apologise for the inconvenience caused.
We've tried to locate your order using the name shown on your review, but unfortunately we haven't been able to find any order under your name in our system. We'd really like the opportunity to investigate this for you and resolve the issue as quickly as possible.
Could you please get in touch with us with your order number or the email address used to place the order? Once we have your details, we'll review the images you've sent and work with you to find a suitable resolution as quickly as we can.
We sincerely apologise once again for the frustration caused and hope you'll give us the opportunity to put things right.
Kind Regards,
British Homes Direct
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