Britishhomesdirect Reviews 

17,154
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 16,784 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their solid construction, appealing appearance, and ease of installation. Many people appreciate the excellent value for money, finding prices very reasonable compared to competitors. The delivery service is consistently highlighted as efficient and smooth, with prompt arrivals and helpful drivers who often provide updates and assistance. However, some customers also noted issues with their orders. A few people experienced delivery delays, lack of communication, or missed appointments, leading to frustration. There were also instances where packages arrived damaged, or the products received did not match the description or had missing components.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the excellent... See more

Product

Customers had positive experiences with product, praising its quality, appearance, and value for money, with... See more

Quality

People report positive experiences with quality, with many reviewers praising the genuine and excellent... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the easy ordering process,... See more

Price

Consumers find price to be positive, with many reviewers highlighting that products offer great quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more

Company replied

Rated 5 out of 5 stars

Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more

Company replied




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4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,154)

16,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great priced and fast delivery

Great priced and fast delivery. Have already made a second purchase

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Sarah,

Thank you for your fantastic review! We're delighted to hear you were happy with our great prices and fast delivery. It's even better to know you've already placed a second order. We truly appreciate your continued support and look forward to serving you again.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Premium Appearance

Good quality, reasonable price and the recommended adhesive worked perfectly. Lengthy delay to delivery was the only blight but that was the courier’s responsibility.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I was so impressed by how quickly my…

I was so impressed by how quickly my panelling arrived. The packaging was top-notch, ensuring nothing was damaged. I’m so excited to get started and put them on the wall!

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Milly,

Thank you for your wonderful feedback! We're so pleased to hear your wall panelling arrived quickly and that it was packaged securely to ensure everything arrived in perfect condition. We hope you enjoy your installation and love the finished result.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Recieved my wall panels today and was…

Recieved my wall panels today and was really impressed with quality and quick delivery . I will definetly buy from them again and would be recommending yhis to my friends and family.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Thomas Toner,

Thank you for your fantastic review! We're delighted to hear you were impressed with the quality of your wall panels and our quick delivery service. It means a lot to know you'd recommend us to your friends and family, and we look forward to serving you again in the future.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fast delivery,good quality and great…

Fast delivery,good quality and great price very happy customer.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mon Ondov,

Thank you for your great review! We're pleased to hear you were happy with the fast delivery, excellent quality and great value. We really appreciate your support and hope to see you again soon.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Honestly was expecting the worst…

Honestly was expecting the worst because the price seemed “too good to be true”, but just taken delivery (which had excellent comms btw) and was pleasantly surprised! Will be ordering more now!

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Daniel Du Cros,

Thank you for your brilliant review! We're so pleased we were able to exceed your expectations. It's great to hear you were impressed with both the quality of the panels and the delivery communication. We look forward to helping you with your next order.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Delivered first thing no problems

Delivered first thing no problems , delivery driver very helpful

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Lee,
Thank you for your great review. We’re delighted to hear your order arrived first thing without any issues and that our delivery driver was so helpful. We really appreciate your support and hope you enjoy your purchase.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Lovely product

Lovely product, great price, delivery tracker was fab.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Charlotte,
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your product, found it great value, and that the delivery tracker kept you well informed. We appreciate your support.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Excellent communication and easy to…

Excellent communication and easy to track delivery. Friendly delivery team

17 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Hannah,
Thank you for your kind review. We’re delighted to hear you found our communication excellent, the delivery tracking easy to use, and our delivery team friendly. Thank you for choosing British Homes Direct.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Delivered all on time

Delivered all on time

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Amy,
Thank you for your review. We’re pleased to hear your order was delivered on time and that everything went smoothly. We appreciate your support.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Second delivery just arrived of the…

Second delivery just arrived of the acoustic panelling, I was so impressed withe the first order that I have decided to use the panelling in another room. The product is of good quality, delivery has been very prompt, contacting the seller is really easy I’d like myself you accidentally get the delivery address wrong, this was dealt with and are in receipt of my second order delivered this morning not long after 8am. Would definitely recommend this company

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mr Dodds,
Thank you for your fantastic review and for choosing us again. We’re delighted to hear you were so pleased with your first order that you decided to panel another room. It’s great to know you’re happy with the quality, prompt delivery, and that our team was able to quickly help when you needed to amend your delivery address. We truly appreciate your recommendation and look forward to helping you with any future projects.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Wall panels

2nd time we have ordered panels and both times everything has been spot on, great delivery service. Arrived as promised after ordering and quality is very good.

9 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Marie,
Thank you for your continued support. We’re delighted to hear both of your orders have gone smoothly and that you’re happy with the quality of the panels and our delivery service. We look forward to serving you again in the future.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Wall Panels

Ordering was so easy Product looks amazing great value. Delivery was really good as will most definitely use again

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mike,
Thank you for your wonderful review. We’re pleased to hear you found ordering easy, that you’re happy with the look and value of the panels, and that your delivery experience was a positive one. We look forward to welcoming you back again.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Great quality and good colour

The panels were delivered really quickly and could track the order on delivery day. Driver friendly and helpful. Panels are great quality and easy to work with. Half way through the job and already thinking where can I put more panels. Definitely recommend and will be buying more

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mrs Williams,
Thank you for your fantastic feedback. We’re delighted to hear your panels arrived quickly, that the tracking kept you updated, and that our driver was friendly and helpful. It’s wonderful to know you’re enjoying the quality of the panels and are already thinking about your next project. Thank you for your recommendation.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Ordered the 2.4x2.4 outdoor panels easy…

Ordered the 2.4x2.4 outdoor panels easy to cut and easy to install, spot on

17 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mr Talbot,
Thank you for your review. We’re pleased to hear you found the outdoor panels easy to cut and install. We hope they look fantastic once your project is complete, and we appreciate your support.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Great Product

Recently purchased the oak wall panels. They appear to be great quality and look fantastic!

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi A.s,
Thank you for your kind review. We’re delighted to hear you’re pleased with the quality of your oak wall panels and that they look fantastic. We hope you enjoy the finished result.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Quality product and great price

Quality product and great price. Delivered when they said they would and good communication from the driver. Would recommend

15 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi John,
Thank you for your great feedback. We’re pleased to hear you’re happy with the quality, value, and communication throughout your delivery. We really appreciate your recommendation and support.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Delivery was well organised and really…

Delivery was well organised and really happy with the boards. 2nd order and this time bought the light kit too, looks great.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Chris,
Thank you for your continued support. We’re delighted to hear you’re happy with your second order and that the LED light kit has completed the look perfectly. We appreciate your feedback and hope you enjoy your finished project.

Kind regards,
British Homes Direct Team

Rated 5 out of 5 stars

Really good customer service

Really good customer service. Products looks great and arrived quickly.
I accidentally ordered to our previous address and the driver was so kind to help us.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Lesley Biles,

Thank you for your lovely feedback! We're delighted to hear you were happy with our customer service and that your products arrived quickly. It's also wonderful to know our driver was able to help after the delivery address mix-up. We really appreciate your kind words and hope you enjoy your new panels.

Kind regards,
British Homes Direct

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