The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more
Company replied
Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more
Company replied
Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more
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4.2
Great
18K reviews
Asks customers to review
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Great product 3rd order now this order…
Great product 3rd order now this order is the bathroom stuff
24 July 2026
Unprompted review
Panels curve
Only wrote a great review because I was promised an instant £10 refund. The panel boards bend so it’s a struggle trying to put them on the wall. Iv tried adhesive, nails and a drill and the top and bottom of these panels just stick out. Once you receive your order they will text you to write a great review for a £10 instant refund. Iv not heard anything back so they can keep it. Delivery was quick though but the panels curve
21 July 2026
Unprompted review
Good communication
Good communication, left my package where I asked as I wasn't home, kept me updated about my delivery, looks ok but yet to open
24 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Britishhomesdirect
Hi Karolina,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with your delivery experience. Providing a reliable and efficient delivery service is something we take great pride in, so your kind feedback means a lot to us.
Thank you for choosing British Homes Direct. We truly appreciate your support and look forward to serving you again in the future!
Kind Regards,
British Homes Direct
Great service
Great service, quick delivery and a brilliant quality product x
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Ashia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with our service, the quick delivery, and the quality of your product. Providing high-quality products alongside a smooth delivery experience is exactly what we strive for.
Thank you for choosing British Homes Direct. We truly appreciate your support and look forward to serving you again in the future!
Ordered and delivered with no problems
Ordered and delivered with no problems. Good tracking device re delivery time.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Amanda,
Thank you for taking the time to leave us a fantastic 5-star review.
We're pleased to hear that your order and delivery went smoothly and that you found our delivery tracking system easy to use. We know how important it is to keep customers informed, so it's great to hear that it made your experience even better.
Thank you for choosing British Homes Direct. We really appreciate your support and hope to welcome you back again soon!
Good quality and great price
Good quality and great price . Delivered on time when they said it would arrive. Can’t fault them. Would definitely recommend buying from them again in the future.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Paul,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you were happy with the quality of your panels, found them to be great value for money, and that your order arrived on time as promised. Your recommendation means a great deal to us.
Thank you for choosing British Homes Direct. We look forward to serving you again in the future!
Great communication throughout…
Great communication throughout regarding delivery, great company!
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Shelley,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you were happy with the communication throughout your delivery and your overall experience with us. Your kind words are greatly appreciated.
Thank you for choosing British Homes Direct, and we hope to welcome you back again soon!
Great service
Great service, friendly delivery drivers , arrived on time and products are great
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Gillian,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that your order arrived on time, that our delivery drivers were friendly, and that you're pleased with your products. Providing excellent service from start to finish is always our goal.
We truly appreciate your support and look forward to serving you again!
Excellent Service
Everything went as advised. Being able to track our delivery was so helpful. The quality of the panels are excellent so much so that this is our 2nd order and we will.most likely order again.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Carol,
Thank you so much for your lovely 5-star review.
We're thrilled to hear that everything went smoothly and that you found our delivery tracking helpful. It's even more rewarding to know this is your second order with us and that you're so pleased with the quality of the panels.
Your continued support means a lot to us, and we look forward to supplying you again for your next project.
Excellent value for money
Excellent value for money. Good communication and delivery
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Karen,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our products to be excellent value for money and that you were pleased with our communication and delivery service.
We truly appreciate your support and hope to serve you again soon.
Great product its transformed my…
Great product its transformed my garden, delivered on time as well
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mark,
Thank you for your wonderful 5-star review.
We're so pleased to hear that our product has transformed your garden and that your order arrived on time. It's always great to know our products have made such a positive difference.
Thank you for choosing British Homes Direct, and we hope you enjoy your new outdoor space!
I went to the warehouse and spoke to a…
I went to the warehouse and spoke to a lovely lady there who helped me pick the right product for my job . The stock was zero but it only took a week for it to be delivered. Fast service and tracked delivery . ⭐️
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that our warehouse team helped you choose the right product for your project. Although the item was temporarily out of stock, we're pleased we were able to get it delivered to you within a week and that you were happy with our tracked delivery service.
We really appreciate your kind feedback and hope to serve you again in the future.
Really easy to order great…
Really easy to order great communication
Delivered on the day stated…good value for money
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Sam,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found the ordering process easy, appreciated our communication, and that your order arrived on the day promised. It's wonderful to know you also found great value in your purchase.
Thank you for choosing British Homes Direct!
Good communication by delivery guys and…
Good communication by delivery guys and very polite when turned up.
Panels package up good
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mr and Mrs Swan,
Thank you so much for your 5-star review.
We're delighted to hear that our delivery team kept you well informed, were polite throughout, and that your panels arrived well packaged and in great condition.
We truly appreciate your support and hope you enjoy your new panels!
Order arrived damaged
Ordered some panel cladding came damaged took pictures and sent them across via email and also via text not heard anything so now having to raise a disputed purchase via my credit card company- great at sending advertising emails but not so great at getting back to people I’m updating this review after your reply I’ve emailed you and text you images and to say you can’t find my order is an absolute lie if need be I’ll just post it on your Facebook page along with pictures
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Andrew,
We are sincerely sorry to hear about your experience and apologise for the inconvenience caused.
We've tried to locate your order using the name shown on your review, but unfortunately we haven't been able to find any order under your name in our system. We'd really like the opportunity to investigate this for you and resolve the issue as quickly as possible.
Could you please get in touch with us with your order number or the email address used to place the order? Once we have your details, we'll review the images you've sent and work with you to find a suitable resolution as quickly as we can.
We sincerely apologise once again for the frustration caused and hope you'll give us the opportunity to put things right.
Kind Regards,
British Homes Direct
Delivered on time
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Remie,
Thank you for your 5-star review!
We're delighted to hear that your order was delivered on time. We really appreciate your support and thank you for choosing British Homes Direct. We hope to serve you again in the future.
Fantastic service
Fantastic service
Got some panels off them but didn’t like them
So emailed them and come and picked them up no hesitation great company
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Roy,
Thank you so much for your fantastic 5-star review.
We're pleased to hear that our returns process was straightforward and hassle-free. Although we're sorry the panels weren't quite right for your project, we're glad we were able to arrange the collection quickly and provide you with a positive experience.
Thank you for your kind words and for choosing British Homes Direct.
Reply from Britishhomesdirect
Hi,
Thank you for your wonderful 5-star review.
We're delighted to hear that you were happy with both our communication and the product you received. Your feedback means a great deal to us.
Thank you for choosing British Homes Direct, and we hope to serve you again soon!
Exterior wall panels
Good communication delivered with care and on time. Transformed the area in the garden.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Jonathan,
Thank you for your fantastic 5-star review.
We're delighted to hear that your exterior wall panels arrived on time, were delivered with care, and that our communication met your expectations. It's wonderful to know they've transformed your garden area.
Thank you for choosing British Homes Direct, and we hope you enjoy your new outdoor space for years to come.
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