The British Hamper Company Reviews 

442
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that everything arrives fresh, beautifully packaged, and carefully prepared for recipients. Buyers find the website extremely easy to navigate when selecting custom items, adding personal messages, and organizing smooth international shipments for holidays. Consumers consistently highlight the helpful support team and the reliable tracking updates provided throughout the dispatch journey. However, some people mentioned minor delivery or communication delays. Reviewers occasionally noted small hurdles such as packages being redirected to collection points, items arriving damaged, or occasional customer service response gaps.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible selection of delicious items, superb... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping, timely... See more

Order

Reviewers highlight positive aspects of order, noting that the process is very easy and straightforward, with... See more

Quality

Users describe positive interactions with quality, consistently praising the superb produce, delicious... See more

Service

Consumers find service to be positive, highlighting an excellent and reliable experience with helpful phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christmas is one of the hardest times to live on the other side of the world to our families. This year, The British Hamper Company helped us send special gifts to our loved ones full of treats we had... See more

Company replied

Rated 5 out of 5 stars

I ordered a hamper for my brother and family who live in The States. They always miss British Christmas goodies. Every time I talk to him he mentions another delicious item he has tried. The British... See more

Company replied

Rated 5 out of 5 stars

I ordered a hamper for my son in Spain. The delivery was so quick and the hamper contents surpassed my expectations. All the items were well packed and I’m told they were delicious. My son enjoyed sha... See more

Company replied

Rated 5 out of 5 stars

My son lives in Australia and you're very restricted on what you can send, plus postage seems to cost more than the gift. I therefore decided to send him a hamper for his birthday. His partner is coel... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Championing Britain's makers, bakers and growers. A family company, dedicated to creating unforgettable gifting experiences through the worldwide delivery of British artisan food and drink. This is Passion Through Flavour.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(442)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently High Quality & Great Service

This is not the first time that we have written a review for BHC, but we have been using them for good reason and are never disappointed by the effect their hampers have on our customers.
The hampers are always very well received, they show off the British artisanal gift foods to a consistently high standard, and their courier partners (DHL) consistently beat estimated delivery times to our clients in the USA, often within 48 hours - which is exceptional.
Their website is very clear as to what their products consist of; I have had the good fortune to test many of their products myself and can vouch for what I have tasted; and they always arrive in very good order at their destination with very regular updates from DHL for delivery progress.
Thank you again - your services and consistency have been hard to beat.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products.
fast delivery, easy to order. We ordered to Germany, it was simple and fast and allowed a beautiful hamper to be sent abroad. will use again.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely items, great service

I ordered a hamper of carefully chosen items for my mother, the presentation was lovely and the items very nice (they didn't last long!). There was a mix up with one of the items but BHC corrected that as soon as they heard from me and added some lovely bonuses. I would use them again!

28 May 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Penny,

Thank you for your lovely review and for choosing The British Hamper Company for your mother’s gift.

We’re so pleased to hear that the hamper was beautifully presented and that the items were enjoyed so much they didn’t last long! We’re sorry there was a mix-up with one of the items, but we’re glad our team could put things right quickly and add a few extra treats.

Thank you again for your kind words. We’d be delighted to help you send another special gift in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

A gift for my son in Australia

My son lives in Australia and you're very restricted on what you can send, plus postage seems to cost more than the gift. I therefore decided to send him a hamper for his birthday. His partner is coeliac and this company provides a gluten free hamper. I was able to choose the day I wanted it to arrive, and it actually arrived a day early. My son was thrilled with it, as was his partner. For me it was hassle free, no worrying about it disappearing in the mail system, no worrying about custom charges. I will definitely recommend to others

15 June 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Sandra,

Thank you for your lovely review and for choosing The British Hamper Company to celebrate your son's birthday in Australia.

We're delighted to hear that our gluten-free hamper was a suitable option for both your son and his partner. It's wonderful to know that the process was hassle-free and gave you peace of mind regarding delivery and customs.

We're also pleased that the hamper arrived ahead of schedule and that both recipients were thrilled with their gift. Thank you for your recommendation.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Hamper sent overseas, great service

I needed a hamper to be sent as a work leaving gift from the UK to Greece, the British Hamper Company was able to offer this where others couldn't. The hamper arrived much earlier than anticipated, 2 days from order, which was amazing and the recipient was very pleased with the hamper and items. Thank you!

27 May 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Sharon, Thank you for your lovely review!

It's fantastic to hear that the hamper arrived in just two days and exceeded your expectations for delivery. We're especially pleased that the recipient enjoyed both the hamper and its contents.

Thank you for choosing The British Hamper Company. We truly appreciate your feedback.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

THANK YOU THE BRITISH HAMPER COMPANY

I JUST LIKE TO UPDATE MY LAST REVIEW. MY LAST ISSUE WITH THEM HAS BEEN EXPLAINED TO ME BY THE BRITISH HAMPER COMPANY THEMSELVES AND WHY IT WAS DELAYED, AND I HAVE TO SAY THEY WERE BRILLIANT. THIS WAS DUE TO A DELIVERY THAT WAS DESTINED ABROAD. WAS NOT THE COMPANY'S FAULT AT ALL ,WAS ALSO FULLY PROMPTLY REFUNDED . PROVES THEY ARE A GENUINE COMPANY, AND THAT THEY CARE TO WHAT THEY DO. AM LOOKING FORWARD TO ORDER ONE OF THIER GREAT SELECTION OF HAMPERS TO SOMEONE IN THE UK.

31 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Vincent,

Thank you for your message, and we are truly sorry to hear how disappointing this experience has been, especially as the hamper was intended for such a special 50th anniversary.

We completely understand your frustration that the gift has not arrived in time. At present, the parcel is being held with customs, which is unfortunately outside of our control, but we appreciate how upsetting this delay is when the timing of a celebration is so important. Please be assured we have already contacted you by email and are actively monitoring the situation to get this resolved as quickly as possible.

We truly regret that the hamper did not arrive for the big day as planned. This is certainly not the experience we want for our customers, and we’re very sorry for the inconvenience caused.

Kind regards.

Lorraine
The British hamper Company

Rated 5 out of 5 stars

10/10 customer experience

I first had a very good experience ordering a hamper for a friend based in France from the UK (easy to place the order, lots of communication on when the item would be delivered, ability to pick the delivery date, etc.) and I have now learned that I've also won the March Member Giveaway (without realising I had entered it!). 10/10 customer experience!

8 April 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Clem,

Thank you so much for your wonderful review! We’re delighted to hear your first experience sending a hamper to France was smooth and well communicated, and that you were happy with the delivery options and service throughout.

Congratulations on winning the March Member Giveaway as well what a lovely surprise!

We really appreciate your kind words and 10/10 rating, and we look forward to helping you again in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

My birthday gift from my son in England arrived…

My gift from my son in England arrived 2 days earlier than my birthday in Portugal which was a delight. What fabulous box design and great British products that I miss so much. All of the foods were of such an excellent quality they didn't last long. I totally support artisan British foods, farmers, grocers etc and such an environmental friendly sustainable company as I was able to recycle nearly all packaging except I refilled the biscuit tin and used the box to store documents. Well done to this excellent company.

16 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Kim,

Thank you so much for your wonderful and thoughtful review! We’re absolutely delighted to hear that your gift arrived in time for your birthday in Portugal and that it was such a pleasure to receive.

It’s fantastic to know you enjoyed the box design and the selection of British products, and even better to hear how much you value and support artisan producers and sustainability that means a great deal to us.

We’re especially pleased the packaging could be reused and repurposed, just as intended.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Lorraine was fantastic in helping me…

Lorraine was fantastic in helping me with an order. Very many thanks, look forward to our next order.
Coffee is great .

19 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Jane,

Thank you so much for your lovely feedback! We’re delighted to hear Lorraine was able to help you with your order, and we’ll be sure to pass on your kind words to her.

It’s great to know you’re enjoying the coffee too!

We really appreciate your support and look forward to your next order.

Kind regards,

Ben
The British Hamper Company

Rated 5 out of 5 stars

No problems

Quickly sorted out a problem with the delivery, Superb Hamper

10 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Rachel,

Thank you for your kind feedback! We’re glad we were able to quickly resolve the delivery issue and that you were pleased with the hamper.

We really appreciate your support and hope to help you again soon!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

It was the ideal gift for my daughter…

It was the ideal gift for my daughter in New Zealand at Christmas. It catered well for lactose and gluten intolerance. I also bought the mother's day hamper for my mum, who was extremely pleased with the selection.

17 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Anthea,

Thank you so much for your lovely review! We’re delighted to hear the hamper made such a wonderful gift for your daughter in New Zealand at Christmas, and that it catered well for lactose and gluten intolerance. It’s also lovely to know your Mother’s Day hamper was so well received by your mum.

We really appreciate your continued support and kind recommendation, and we look forward to helping you choose more special gifts in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I always use the British Hamper Co for sending hampers to the US. Clear pricing, accurate delivery dates and good quality products. Would definitely recommend.

2 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Lily,

Thank you so much for your lovely review and continued support!

We’re thrilled to hear that you trust us for sending hampers to the US and that you’re pleased with our clear pricing, reliable delivery dates, and quality products.

Your recommendation means a great deal to us, and we look forward to helping you again in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick delivery from uk to Ireland and the recipients were very happy with the hamper.
Will definitely order again

10 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Nathan,

Thank you so much for your lovely review! We're delighted to hear you were pleased with our service and quick delivery from the UK to Ireland.

It’s great to know the recipients were very happy with the hamper as well.

We truly appreciate your support and look forward to hearing from you again soon!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Absolutely delighted with them

Absolutely delighted with them. Excellent and attentive customer service. They really helped us create and dispatch the perfect hampers to send our clients. Our clients loved the hampers! Very, very happy with it.

7 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Dominic,

Thank you so much for your wonderful review! We’re thrilled to hear you and your clients loved the hampers, and that our team could help make everything perfect.

Your kind words about our service mean a lot. We look forward to helping you again!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Great British product

The box was received with great pleasure as were the contents. It arrived in advance of the booked day and the booking process was quite straightforward.

11 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you for your kind review! We’re delighted the box and its contents were so well received, and that the booking and delivery process was smooth.

We really appreciate your feedback!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Fantastic service!

My first time of using this company and I was so impressed! Wanted to send a gift to my son and his wife for their wedding anniversary. They live in New York so I'm always looking at different gift options. I chose the hamper and in less than a week it was delivered and this was despite the heavy snow they had in New York! They were overwhelmed with the gift and said the items were great quality - the biscuits and fudge being the highlights!

1 March 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Nikki,

Thank you for your lovely review! We’re so happy your son and his wife loved their hamper, and that delivery to New York went smoothly, even with the snow! Glad the biscuits and fudge were a hit.

We look forward to hearing from you in the future!

Kind regards.

Lorraine
The British Hamper Company

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