British Friendly Society Reviews 317

To say this service was a lifesaver is an understatement thank you for everything recommend this service to everyone ❣️

Everything could not have been easier. I was really well supported with British friendly and I would definitely recommend this insurance company to my friends.
I was supported before and after my operation and my payments were always paid on time.
Thank you to the team for all your help and support.

ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a change from some of the faceless financial companies who seem to favour ChatBots over real people. Thank you BFS

Really helpful and professional, can not recommend highly enough.

British Friendly was very helpful and reassuring when I was ill very speedy in helping me with financial support but also the add ons like private physios were fantastic

I'm a self employed electrician, and over the past couple of years I have had reason to claim with British Friendly. On each and every time I've communicated with them, it has been a straight forward and efficient experience, which is always appreciated at a time of heightened stress. I can't recommend BFS highly enough

Unfortunately, I had to make a claim due to suddenly developing a medical issue that caused long term sick leave and eventually cost me my job. The team at British Friendly are exactly that, friendly. They’ve helped me and guided me through all of this transition while I’ve been receiving my Income Protection Payments.

I am a self employed chimney sweep and my income is vital, as I'm single and have children. I broke my wrist last March and there was a complication which turned out to be huge and incapacitating - CRPS, which I will probably have for maybe five more years, hopefully not for life.
My British Friendly claim for the past year has been handled with professionalism and sensitivity by Charles Baillie, whose support has been so encouraging during my many down times. I intend to stay with British Friendly and can't speak highly enough of their policies and claim-handling. Without them I would have been in a very serious and frightening predicament.

Really helpful when I needed it most.
No issues at all, payments in my bank every week.
Would really recommend for income protection if self employed.

Very friendly helpful service, could not fault

Didn't make any claims but they were very helpful when contacting them.

Paula was extremely kind, sympathetic and empathetic and made the whole situation much more bearable.

I was very grateful to B/F for being there when I needed it most, I had an operation in 2025 and it helped me get through a very difficult time, having the policy in place, made me feel more at ease throughout, Thank you to Mike Lister who phoned and checked in on me, much appreciated to you and all who I've spoken to there, thanks..

Great service very considerate

I’m incredibly grateful to British Friendly for supporting me financially during my cancer treatment.
The claims process was straightforward, and everything was handled with professionalism and compassion. Tracey was my claims manager and she was amazing! Communication was clear and I was kept updated throughout. I always felt treated as a person, not just a policy number.
Knowing my income was protected meant I could focus fully on my recovery without added stress. It truly made a difficult chapter of my life that bit easier. Thank you so much for the excellent service. I would highly recommend!

The attentiveness of the staff was evident that at the end of the call my problem solved. The welcome and knowledgeable advice was highly appreciated. For me She is a problem solver. My bad! Lost her name in my mind but she did speak to a customer by the name of Abraham Sesay on the 26/02/2026 at around 12:15.Thanks for your help.

Spoke to Tracey today and she was very helpful and informative. She is in thd process just now of finalising my claim and required some extra information.

Grt customer service, made everything easy.

I had to have time off work due to an accident I had, my insurance went through with ease, I’ve felt supported throughout and any questions answered all within a timely manner. Thank you British friendly for making my process a stress free experience.

I found the call handler sympathetic and very understanding of my circumstances and made me feel ok about my decision relating to my policy.