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British Attire Reviews 669

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TrustScore 5 out of 5

4.9

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of products, often highlighting the quality of items received. Many people appreciate the efficient and speedy delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is often described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues with incorrect items being sent or delivery delays. A few people mentioned receiving crumpled items or experiencing difficulties with delivery options that required them to be present for signing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the great... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch, professional,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, good value, and... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.

Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The service was outstanding

The service was outstanding. Items arrived almost overnight.
However, although I loved the quilted Joules jacket, it fitted well (size 14) and was great quality…. the navy colour was SO dark it was almost black. I very rarely wear black at all so I returned it and that process was simple and straightforward too.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, good range of products at competitive prices, excellent tracking information and speedy delivery. They also make returns easy in the rare event that they are required.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Super family owned, British company. Excellent customer service. I will definitely buy again and highly recommend them.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Good communication confirming order and then progress through to an on time delivery. Bag exactly as described and the in the pictures.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I'm simply amazed

I'm simply amazed.
I ordered from Germany and I'm speechless at how quickly my order was processed and shipped.
My order arrived within a week !!!!
I've never experienced anything like this with any of my previous orders worldwide. You guys are fantastic and I will definitely order again.
It's a pleasure to support such a wonderful family-run business.

14 April 2026
Unprompted review

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