British Attire Reviews 669

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of products, often highlighting the quality of items received. Many people appreciate the efficient and speedy delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is often described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues with incorrect items being sent or delivery delays. A few people mentioned receiving crumpled items or experiencing difficulties with delivery options that required them to be present for signing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the great... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch, professional,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, good value, and... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.


Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Love the shoes, quick delivery, great first experience with this company, will definitely use them again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good price and speedy delivery

I ordered a pair of trainers which were cheaper than on other sites. They were delivered within 48 hours as advised when I ordered them and they were exactly as described. I had no problems and will definitely use them again.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Returns policy contravenes distance selling law

I’ve returned the item but not been refunded yet so cannot post positively about this. However it is worthy of note that their returns policy contravenes distance selling law which they need to amend. They did acknowledge this when challenged but that’s not good enough t really. Updated on 31 March to say, after using a Royal Mail tracked returns label provided by this company, it went to the wrong address. Apparently they’ve moved but would seemingly have not bothered to change their details with Royal Mail and because of this they are charging me to have the item retrieved from the address they provided on their own Royal Mail Returns label. I have never experienced such appalling customer service. Avoid this company at all costs, reduced my rating from a 3 to 1 - if I could give zero I would.
01 April, I have been advised that I won’t be charged for retrieving the item from the incorrect address on the automatically generated label. However, this has been a thoroughly unpleasant experience

26 March 2026
Unprompted review
British Attire logo

Reply from British Attire

Hi Victoria,

Thank you for your review.

We’ve recently reviewed and updated our returns policy to ensure everything is clear and consistent for customers.

Once you’ve arranged your return, our team will process this as soon as it arrives back with us and you’ll receive a confirmation once completed.

If you need any help with your return in the meantime, please feel free to reach out and we’ll be happy to assist.

Kind regards,
British Attire Customer Care

Rated 5 out of 5 stars

Outstanding reliable customer service

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to hurry delivery and ask for priority searches. When the courier company gave up the search Country attire send out a replacement overnight speedy delivery. The cost of the replacement was more than I had paid but I was not asked for more money. A company one can trust to put things right if they go wrong. Thank you Georgia

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Shopping from Start to Finish

Really fast delivery—what more could you ask for? Authentic product, perfect fit, exactly as advertised, and even better, it was on sale. On top of that, I got a welcome discount and managed to find my size when it wasn’t available from the actual retailer. All of this made for a truly excellent and memorable shopping experience.

29 January 2026
Unprompted review

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