Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(144)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use and effective

Easy to use and effective. It is a big job doing the whole house but worth the savings compared to having someone else do it for you. If you rent the upholstery wand you can do your couches and car seats too. I've rented these many times over the last 11 years and prefer them over the Rug Doctor machine as the wand is easier to get around your furniture with.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Instructions easy to follow. Rugs came up great. Good value for money and would definitely hire again. Thanks 😊

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy

The whole process was easy to complete, didn’t worry about money or time or effort, will definitely hire again

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I hired from Woolworths

I hired from Woolworths, had no issues with hiring and the machine itself is easy to use, works really well at removing dirt and stains, highly recommend!!!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

The company & its equipment are great

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disgustingly dirty. It also had a frayed wire on the cord.
This was all reported when we returned the machine spotless to them a few hours after we hired & completed the cleaning we wanted to complete as said the company is great just there hiring agent needs to lift there game. I am more than happy to provide photos if you would like to investigate further.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Results for a DIY Carpet Cleaner

Great value for money. We have a dog and plenty of long hair in the house, and the amount of fur and dirt the Britex pulled from the carpet was both disgusting and satisfying! It's a bit back-breaking doing the whole house, but the results were absolutely worth it. Carpets look cleaner, fresher, and much fluffier. Would hire again!

29 May 2026
Unprompted review

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