Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

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Typically replies within 1 week

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4.7

All reviews

(144)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

70 dollars for 48 from ur local woolies or bunnings why wouldn't you

Guys 70 dols for 48 hours plus cleaning stuf its worth it we Al say we guna do it but dont why when its so cheap and easy do at ur own pace im 46 single kuds pets stairs and its not new carpet but it makes the house feel clean again drys quick easy to use and hire next time u say u going to clean carpets do it there's no reason not to and you get that feeling its up to ur standards in stead paying someone ur not happy with

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Always love cleaning carpets with the…

Always love cleaning carpets with the britex machines every twelve months, first time calling the 1800 number for help this year and the lady was nothing but helpful and lovely, makes the home feel freshened up, helps with air quality I reckon as it removes lots of hidden dirt out of carpet.

15 April 2026
Unprompted review
Rated 2 out of 5 stars

I recently hired your Britex carpet…

I recently hired the Britex carpet cleaner. It was the first time I tried it out, having used the Rug Doctor annually, for a decade +. I always wondered whether the cleaner would stack up to the other brand, so I gave it a go.
I got as far as completing one room then I quit. The reasons are as follows:
- I measured the amount of water added to the machine and extracted from the carpet, when empty. The input was 9L and the extraction was 4L. My carpet is dense so this posed a major issue for me. Our weather over Summer, while we had hot days was very humid. This did not bode well for drying my carpet, certainly not with that much water left in it. Clearly the power of the unit does not match that of the RD. It may saturate the carpet with the same amount of water but it definitely doesn't extract as much.

- Compared to the competitor's unit, the water input opening at the top has no lip so it was very difficult to avoid any of the water from spilling over the edges. The RD has a specific lip on their machine to stop this happening. It was very annoying having to use a towel to mop up the overspill when filling the clean water tank on the machine.
The head at the end of the wand, where the water comes out, kept swivelling so I had to constantly use my arm muscles to correct it, to do straight runs. On returning the unit to the store, the staff person told me that the head is meant to swivel. If that is so then the machine does not suit older folk as it puts a lot of pressure on the back and arms when using it on straight runs.

- The cleaning action is nowhere near as good at cleaning the carpet as the RD which also has a row of bristles at the front of their machine. It works brilliantly on our carpet, which I clean annually. We live at home with a little dog, so it's not as if there is ground in dirt from heavy traffic. Having said that, it always amazes me just how dirty the carpets can get over 12 months.

- I had to pay an extra $6 for the upholstery attachment which comes with the RD, at no extra cost. This is an unnecessary charge if you want to be level pegging at the price point with the RD.

Sadly, there is no machine on the market that combines the best aspects of both machines. The Britex is definitely more functional when cleaning under furniture but it fails the cleaning test on major traffic areas. A wet carpet can potentially develop mould as well as weakening the structure of the carpet, so the Britex unit is a risky investment from my perspective.
It is no great impost connecting up the RD upholstering appliance to clean around areas that are narrower/lower than the width/height of their machine. Having said that, this is definitely a plus for the Britex machine as there is no extra work in making a change.

When a machine has been designed that combines the best of both the RD and Britex machines, customers will definitely be on a winner.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

The machine was easy to operate

The machine was easy to operate, instructions was super easy to read and understand. Was very happy with the company's instructions and hire of machine, will use this method of cleaning again.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Convenient hire

Convenient hire, easy to use and not bulky at all. Fantastic for deep cleaning tough built on stains and leaving the house feeling fresh.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Overall Satisfied …

Overall Satisfied it cleaned carpets better then expected. The cleaning solution smells good. Didn't take long to dry carpet feels so soft like the day it was laid.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

My machine was broken

My machine was broken. I hired it to clean a couch and the couch adaptor did not work. It leaked fluid everywhere and made a mess. I cleaned the couch using the main carpet wand, but it's too big to clean the small edges and get into it. The outcome was ok but I couldn't get some areas cleaned. Woolworths refused to refund me.

7 March 2026
Unprompted review

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